Customer Success Manager Jobs

Positions 1,123,085 Updated daily

The Customer Success Manager (CSM) profession is booming as SaaS companies prioritize subscription renewal and expansion. With 1109 open roles, firms prize data‑driven CSMs who can turn churn into growth.

CSMs track NPS, CSAT, and leverage tools like Gainsight, ChurnZero, Mixpanel, and Intercom to forecast churn and pinpoint upsell opportunities. Roles range from Onboarding Specialist and Renewal Manager to Enterprise Enablement CSM, each focusing on adoption, expansion, and strategic account planning.

Salary transparency lets CSMs benchmark compensation against peers, align pay with tangible outcomes such as expansion revenue, and negotiate based on proven impact. In a data‑centric field, clear numbers foster trust and career mobility.

Snowflake Data Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 20, 2025

This job description outlines a role as a Snowflake and ETL developer for IBM Consulting, focusing on data solutions for electric utility initiatives. The position emphasizes collaboration with clients, innovation in hybrid cloud and AI, and career growth through technical expertise and strategic partnerships.

Application Developer-Java & Web Technologies

Company: IBM

Location: Segrate, IT

Posted Dec 20, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, career growth opportunities, and technical expertise in areas like Java, Quarkus, and Kubernetes. It highlights the importance of curiosity, problem-solving, and continuous learning in a supportive professional environment.

Researcher - Talent Acquisition Team

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This role involves leading high-impact research projects to support executive hiring, ensuring diversity in talent pipelines, and collaborating with stakeholders to align research with business strategies. Requires a bachelor's degree and expertise in talent intelligence.

Consulting Account Executive

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This role emphasizes building long-term client relationships, driving growth through sales strategies, and collaborating with partners to deliver innovative solutions in data and analytics.

Consulting Public Sector Digital & Technology Solutions Degree Apprenticeship

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and professional growth. It highlights competitive benefits, technical development, and client-focused roles with clear application guidelines.

Líder de PLM

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This text describes a career in IBM Consulting, emphasizing long-term client relationships, innovation in hybrid cloud and AI, and opportunities for professional growth. It outlines responsibilities focused on Product Lifecycle Management (PLM) and highlights required skills like agile methodologies and technical expertise in PLM tools. The role involves collaborative work with multidisciplinary teams and offers a hybrid work model with locations in São Paulo.

Talent Acquisition Coordinator

Company: IBM

Location: BANGALORE, IN

Posted Dec 20, 2025

This job description highlights a role in IBM's Talent Acquisition team focused on managing the offer process, collaborating with stakeholders, and ensuring a positive candidate experience. It emphasizes IBM's culture of innovation, career development, and global collaboration while outlining requirements for attention to detail and communication skills.

S/4 HANA SCM PP Senior Managing Consultant

Company: IBM

Location: MADRID, ES

Posted Dec 20, 2025

This role involves designing SAP S4HANA solutions for industrial clients, collaborating with cross-functional teams, and requiring expertise in PP configuration and integration. It emphasizes career growth, innovation, and impactful client partnerships through IBM's technology ecosystem.

Senior Managing Consultant SAP EAM Lead

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This job description highlights a career in IBM Consulting focused on SAP projects within the utilities sector, emphasizing collaboration with global clients, strategic leadership, and technological innovation. It outlines responsibilities involving complex implementations, cross-functional team management, and alignment with industry best practices.

Order to Cash Practitioner

Company: IBM

Location: Naga City, PH

Posted Dec 20, 2025

IBM seeks an Order to Cash Analyst to handle transactional tasks, collaborate with clients, and drive innovation. The role emphasizes problem-solving, communication, and achieving business goals in a dynamic environment.

Technical SME Project Manager

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

IBM Consulting offers long-term client relationships and collaboration opportunities, focusing on hybrid cloud and AI solutions. The role involves technical oversight and project management for SAMHSA's infrastructure, requiring expertise in AWS and SAMHSA applications.

SAP FI Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This text describes a SAP S4HANA FI Consultant role at IBM Consulting, emphasizing collaboration on hybrid cloud and AI projects, financial process optimization, and career growth opportunities through innovative solutions and global teamwork.

Frequently Asked Questions

What are typical salary ranges for Customer Success Manager roles by seniority?
Junior CSMs (0‑2 years) earn $70,000–$90,000. Mid‑level (2‑5 years) $90,000–$120,000. Senior (5‑10 years) $120,000–$160,000. Director $160,000–$200,000. VP $200,000+ plus equity.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include data analytics, SQL, Excel, NPS and CSAT expertise, upsell and cross‑sell strategy, account management, and communication. Certifications that boost credibility are Gainsight Certified Success Manager, Salesforce Administrator, Zendesk Admin, Intercom Specialist, ChurnZero Certified, and SuccessHacker CS Manager certification.
Can Customer Success Manager positions be worked remotely?
Yes. 80% of listings allow remote or hybrid work. Companies like Snowflake, HubSpot, GoToAssist, and Atlassian offer full remote CSM roles with cloud‑based tools, weekly virtual check‑ins, and asynchronous collaboration.
What career progression pathways exist for Customer Success Managers?
Typical ladder: CSM Analyst → Customer Success Manager → Senior CSM → Enterprise Enablement CSM → Director of Customer Success → VP of Customer Success → Chief Customer Officer. Each step adds responsibility for larger accounts, strategy, and team leadership.
What industry trends should Customer Success Managers be aware of?
Key trends include AI‑driven predictive churn, automated onboarding workflows, usage‑based pricing models, omnichannel support via chatbots, data‑centric success platforms, and a growing focus on expansion revenue as a KPI.

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