Customer Success Manager Jobs

1,122,247 open positions · Updated daily

Customer Success Managers are at the frontline of the subscription economy, driving revenue growth by keeping customers engaged and reducing churn. With SaaS and cloud services expanding, companies are hiring 1109 CS managers to support rapid scaling and data‑driven customer strategies.

Roles vary from CSM to CS Ops and CS Enablement. Typical duties include onboarding new users, monitoring health scores in Gainsight, executing renewal plans in Salesforce, and collaborating with product teams to build upsell opportunities.

Salary transparency is crucial for CS professionals because it reveals the true value of the role, aligns compensation with industry benchmarks, and empowers managers to negotiate equity, bonuses, and benefits that reflect their impact on customer success metrics.

Staff Backend Software Engineer - Databases - Loki Ingest

Company: Grafana Labs

Location: Remote

Posted Dec 10, 2025

This job posting highlights a remote software engineer role with opportunities in Spain, Germany, the UK, and Sweden. The position involves working on open-source observability platforms like Loki and Mimir, contributing to cloud services, and collaborating on distributed systems. The role emphasizes remote-first teamwork, career growth, and compensation ranging from £100,000 to £121,000.

Sr. Client Success Manager

Company: Finalsite

Location: USA

Posted Dec 10, 2025

Finalsite's job posting highlights their mission to transform K12 education through community engagement platforms. The Senior Client Success Manager role involves managing client relationships, driving adoption, and ensuring retention. The position offers fully remote work with a focus on client advocacy and market expertise. Finalsite emphasizes diversity and equal opportunity in hiring.

Enablement Manager

Company: Apollo.io

Location: USA

Posted Dec 10, 2025

Apollo seeks a GTM Service Enablement Manager to lead training and coaching for global service teams, emphasizing leadership, operational excellence, and cross-functional collaboration to enhance customer experience and team performance.

Strategic Partnership Director

Company: International Medical Group

Location: USA

Posted Dec 10, 2025

IMG seeks a Strategic Partnership Director to drive growth in travel insurance through market insights, partner management, and competitive analysis. The role involves managing digital platforms, enhancing partnerships, and ensuring IMG's competitiveness. Qualifications include a bachelor's degree or experience in travel insurance, digital distribution, and strong analytical skills.

Senior Software Engineer - Claims Engine & Billing Platform

Company: Grow Therapy

Location: USA

Posted Dec 10, 2025

This job description highlights a Software Engineer role focused on developing scalable billing systems and revenue cycle solutions. The position emphasizes technical excellence, system reliability, and collaboration with cross-functional teams. Compensation details include competitive salary ranges for full-time and fully remote arrangements.

Policy and Reporting Analyst

Company: Evident Change

Location: USA

Posted Dec 10, 2025

This job posting highlights a remote Policy and Reporting Analyst role with competitive compensation, comprehensive benefits, and opportunities for professional growth. The position emphasizes client interaction, data reporting, and problem-solving in a supportive work environment.

Major Account Executive

Company: GitLab

Location: EMEA,Europe,Germany

Posted Dec 10, 2025

This job description outlines a Major Account Executive role at GitLab, focusing on managing complex customer relationships, leading sales processes, and developing strategic account plans. The position requires consultative selling skills, cross-functional collaboration, and expertise in DevSecOps platforms. It emphasizes building long-term partnerships, driving product adoption, and working in an all-remote environment.

Staff Backend Software Engineer - Databases - Loki Ingest

Company: Grafana Labs

Location: Remote

Posted Dec 10, 2025

This job posting describes a remote software engineer role focusing on databases and observability platforms. It outlines responsibilities, requirements, and compensation details for positions in Spain, Germany, the UK, and Sweden. The role emphasizes collaboration, open-source contributions, and cloud technologies.

Technical Support Engineer

Company: Zafran.io

Location: USA

Posted Dec 10, 2025

This job description highlights a customer-centric Support Engineer role at Zafran, emphasizing problem-solving in a fast-paced SaaS environment. The position involves collaboration with product teams, documentation, and process optimization, with a focus on delivering high-quality support. Zafran's mission to address cybersecurity vulnerabilities and its growth as a leading company are also mentioned.

Analyst I - Data Science

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 10, 2025

This job description outlines a Junior Data Scientist role at Liberty Mutual, focusing on building predictive models, data pipelines, and workforce planning solutions. The company emphasizes competitive compensation, inclusive culture, and professional growth opportunities, while detailing technical requirements and preferred skills for the position.

Technical Lead (React+ Next.js) (remote)

Company: Andersen

Location: The United States of America

Posted Dec 10, 2025

This job posting highlights a Technical Lead role focused on advancing AI integration in engineering workflows. The position offers opportunities for career growth, remote work flexibility, and access to professional development resources. Key responsibilities include leading AI adoption, redefining SDLC processes, and mentoring teams. The company emphasizes innovation, collaboration with industry leaders, and a supportive work environment with perks like training, health insurance, and team activities.

Sr Mgr Product Strategy

Company: Insight

Location: USA

Posted Dec 10, 2025

This job posting highlights a senior product manager role focused on AI transformation at a Fortune 500 company with strong market presence and employee benefits. The position emphasizes strategic product vision, cross-functional collaboration, and career growth opportunities within a people-first organization.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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