Customer Success Manager Jobs

Positions 1,123,085 Updated daily

The Customer Success Manager (CSM) profession is booming as SaaS companies prioritize subscription renewal and expansion. With 1109 open roles, firms prize data‑driven CSMs who can turn churn into growth.

CSMs track NPS, CSAT, and leverage tools like Gainsight, ChurnZero, Mixpanel, and Intercom to forecast churn and pinpoint upsell opportunities. Roles range from Onboarding Specialist and Renewal Manager to Enterprise Enablement CSM, each focusing on adoption, expansion, and strategic account planning.

Salary transparency lets CSMs benchmark compensation against peers, align pay with tangible outcomes such as expansion revenue, and negotiate based on proven impact. In a data‑centric field, clear numbers foster trust and career mobility.

Senior Data Scientist (5+ years of experiences )

Company: IBM

Location: Giza, EG

Posted Jan 07, 2026

IBM Consulting seeks Data Scientists with ML and AI expertise to drive innovation. The role emphasizes collaboration, leadership, and technical skills in a global environment.

Sr. Data Analytics Engineer - HashiCorp

Company: IBM

Location: Multiple Cities

Posted Jan 07, 2026

This job description highlights a senior data analytics engineer role at IBM, focusing on transforming customer challenges into industry-leading solutions through cloud-native AI technologies. The position involves developing self-service tools, data models, and reports to enable data-driven decision-making while collaborating with subject matter experts.

Package Consultant-Workday Reporting & BI

Company: IBM

Location: Kolkata, IN

Posted Jan 07, 2026

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and the role's focus on delivering innovative solutions. It outlines responsibilities, required certifications, and preferred experience in Workday technologies.

Expert Labs Delivery Consultant - Early Professional

Company: IBM

Location: Istanbul, TR

Posted Jan 07, 2026

This role offers opportunities to collaborate with clients, solve complex challenges using agile methods, and drive impactful solutions within a supportive team environment.

Business Strategist

Company: IBM

Location: Multiple Cities

Posted Jan 07, 2026

This job posting highlights a strategic role in IBM's ecosystem strategy team, focusing on driving growth through partnerships and cloud solutions. The position emphasizes collaboration, innovation, and delivering exceptional client experiences while aligning with IBM's global objectives.

Business Analyst

Company: IBM

Location: Perth, AU

Posted Jan 07, 2026

IBM seeks a Business Analyst with expertise in Energy and Utilities, Agile methodologies, and data analytics. The role offers global opportunities to drive digital transformation and client engagement through cloud technologies and cognitive solutions.

SAP SD OTC Consultant

Company: IBM

Location: Multiple Cities

Posted Jan 07, 2026

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, collaboration with global clients, and career growth opportunities. It emphasizes technical expertise, strategic partnerships, and impactful projects in SAP consulting roles with responsibilities spanning configuration, testing, and integration of business processes.

Application Architect-SAP Enterprise Integration

Company: IBM

Location: Gurgaon, IN

Posted Jan 07, 2026

This role involves leading Supply Chain projects and requires extensive SAP expertise, offering opportunities for innovation and collaboration with global clients.

Data Engineer-Data Platforms

Company: IBM

Location: BANGALORE, IN

Posted Jan 07, 2026

The text describes a career in IBM Consulting focused on long-term client relationships, hybrid cloud and AI solutions, and innovation through collaboration with global partners. It highlights roles in data engineering, technical expertise, and career growth opportunities within a supportive culture.

Data Scientist (Public sector)

Company: IBM

Location: Multiple Cities

Posted Jan 07, 2026

The text promotes IBM CIC's career opportunities, emphasizing career growth, training programs, innovation, and a supportive work environment. It highlights benefits like flexible working, diversity initiatives, and advanced technology platforms while outlining role responsibilities and required skills for data science positions.

Senior penetration tester

Company: IBM

Location: BANGALORE, IN

Posted Jan 07, 2026

IBM emphasizes innovation, security, and professional growth in its job offerings. The role involves penetration testing, threat modeling, and secure coding practices. The company promotes a collaborative environment with opportunities for career development and impactful problem-solving.

Frequently Asked Questions

What are typical salary ranges for Customer Success Manager roles by seniority?
Junior CSMs (0‑2 years) earn $70,000–$90,000. Mid‑level (2‑5 years) $90,000–$120,000. Senior (5‑10 years) $120,000–$160,000. Director $160,000–$200,000. VP $200,000+ plus equity.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include data analytics, SQL, Excel, NPS and CSAT expertise, upsell and cross‑sell strategy, account management, and communication. Certifications that boost credibility are Gainsight Certified Success Manager, Salesforce Administrator, Zendesk Admin, Intercom Specialist, ChurnZero Certified, and SuccessHacker CS Manager certification.
Can Customer Success Manager positions be worked remotely?
Yes. 80% of listings allow remote or hybrid work. Companies like Snowflake, HubSpot, GoToAssist, and Atlassian offer full remote CSM roles with cloud‑based tools, weekly virtual check‑ins, and asynchronous collaboration.
What career progression pathways exist for Customer Success Managers?
Typical ladder: CSM Analyst → Customer Success Manager → Senior CSM → Enterprise Enablement CSM → Director of Customer Success → VP of Customer Success → Chief Customer Officer. Each step adds responsibility for larger accounts, strategy, and team leadership.
What industry trends should Customer Success Managers be aware of?
Key trends include AI‑driven predictive churn, automated onboarding workflows, usage‑based pricing models, omnichannel support via chatbots, data‑centric success platforms, and a growing focus on expansion revenue as a KPI.

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