Customer Success Manager Jobs

Positions 1,123,085 Updated daily

The Customer Success Manager (CSM) profession is booming as SaaS companies prioritize subscription renewal and expansion. With 1109 open roles, firms prize data‑driven CSMs who can turn churn into growth.

CSMs track NPS, CSAT, and leverage tools like Gainsight, ChurnZero, Mixpanel, and Intercom to forecast churn and pinpoint upsell opportunities. Roles range from Onboarding Specialist and Renewal Manager to Enterprise Enablement CSM, each focusing on adoption, expansion, and strategic account planning.

Salary transparency lets CSMs benchmark compensation against peers, align pay with tangible outcomes such as expansion revenue, and negotiate based on proven impact. In a data‑centric field, clear numbers foster trust and career mobility.

Application Developer-Open Source

Company: IBM

Location: Hyderabad, IN

Posted Jan 07, 2026

The text promotes IBM Consulting as a career opportunity emphasizing collaboration, innovation, and growth. It highlights working with global clients on hybrid cloud and AI projects, leveraging IBM technology, and fostering a culture of curiosity and continuous improvement. Required skills include Python development, database design, and API frameworks, with a focus on creating impactful solutions.

Data Engineer-Enterprise Content Management

Company: IBM

Location: BANGALORE, IN

Posted Jan 07, 2026

The text describes a career in IBM Consulting emphasizing long-term client relationships, collaboration, and innovation. It highlights opportunities to work with leading companies on hybrid cloud and AI projects, along with professional growth and technical expertise development.

Recruiter

Company: Bloom

Location: Canada

Posted Jan 06, 2026

This job posting highlights Bloom's mission to help small to mid-sized companies build inclusive, high-performing workplaces through fractional HR and DEI support. The role involves strategic recruitment, talent acquisition, and fostering diverse hiring practices while working remotely with flexible hours.

Cyber Security Consultant - Strategy, Risk & Compliance

Company: IBM

Location: Multiple Cities

Posted Jan 07, 2026

The text promotes IBM CIC's career opportunities, highlighting benefits like professional growth, training programs, work-life balance, and a supportive work environment. It emphasizes innovation, collaboration, and career development for candidates in cybersecurity roles.

Development Manager - IBM Storage Software

Company: IBM

Location: Pune, IN

Posted Jan 07, 2026

This job description outlines a leadership role in storage and distributed systems engineering at IBM, requiring expertise in enterprise storage, team management, and technical leadership. Responsibilities include overseeing software development, ensuring system reliability, and collaborating across global teams.

Application Developer-MuleSoft

Company: IBM

Location: Hyderabad, IN

Posted Jan 07, 2026

IBM Consulting offers roles in hybrid cloud and AI development with collaboration opportunities, growth, and technical expertise. Required skills include MuleSoft and RDBMS knowledge.

Application Developer-AWS Cloud FullStack

Company: IBM

Location: Kochi, IN

Posted Jan 07, 2026

The text describes a career in IBM Consulting focused on building long-term client relationships, leveraging hybrid cloud and AI solutions, and driving innovation through technical expertise. It highlights opportunities to work with industry leaders, contribute to impactful projects, and develop skills in modern technologies like containerization and cloud solutions. The role emphasizes collaboration, client trust, and career growth within IBM's ecosystem.

Platform Team Lead

Company: IBM

Location: Multiple Cities

Posted Jan 07, 2026

The text describes a role at IBM Consulting involving leadership in platform operations, collaboration on hybrid cloud and AI initiatives, and expertise in cloud environments and DevOps. It emphasizes innovation, growth opportunities, and technical proficiency requirements.

Application Developer-MuleSoft

Company: IBM

Location: Pune, IN

Posted Jan 07, 2026

IBM Consulting offers global client collaboration, innovation in hybrid cloud and AI, and career growth with expertise in Mulesoft and SDLC.

Contact Center Team Leader

Company: IBM

Location: Naga City, PH

Posted Jan 07, 2026

This text describes a leadership role at IBM focusing on team management, process optimization, and client relationship development. It outlines responsibilities such as performance monitoring, capacity building, and compliance enforcement, while emphasizing collaboration and innovation in a global consulting environment.

IT Support Specialist

Company: IBM

Location: BANGALORE, IN

Posted Jan 07, 2026

This job description outlines the role of a Technical Support SpecialistAdvisor, emphasizing responsibilities such as providing technical services, ensuring customer satisfaction, and maintaining professional communication. It lists required skills like Windows support experience, problem-solving abilities, and knowledge of operating systems, while also highlighting preferred qualifications and collaboration expectations.

Quote to Cash Professional-Japanese Bilingual

Company: IBM

Location: QUEZON CITY, PH

Posted Jan 07, 2026

This role offers an exciting opportunity to join a global team supporting sellers in presales activities, with a focus on innovation and long-term growth. Responsibilities include optimizing proposals, managing client relationships, and ensuring strategic sales tactics align with business objectives.

Frequently Asked Questions

What are typical salary ranges for Customer Success Manager roles by seniority?
Junior CSMs (0‑2 years) earn $70,000–$90,000. Mid‑level (2‑5 years) $90,000–$120,000. Senior (5‑10 years) $120,000–$160,000. Director $160,000–$200,000. VP $200,000+ plus equity.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include data analytics, SQL, Excel, NPS and CSAT expertise, upsell and cross‑sell strategy, account management, and communication. Certifications that boost credibility are Gainsight Certified Success Manager, Salesforce Administrator, Zendesk Admin, Intercom Specialist, ChurnZero Certified, and SuccessHacker CS Manager certification.
Can Customer Success Manager positions be worked remotely?
Yes. 80% of listings allow remote or hybrid work. Companies like Snowflake, HubSpot, GoToAssist, and Atlassian offer full remote CSM roles with cloud‑based tools, weekly virtual check‑ins, and asynchronous collaboration.
What career progression pathways exist for Customer Success Managers?
Typical ladder: CSM Analyst → Customer Success Manager → Senior CSM → Enterprise Enablement CSM → Director of Customer Success → VP of Customer Success → Chief Customer Officer. Each step adds responsibility for larger accounts, strategy, and team leadership.
What industry trends should Customer Success Managers be aware of?
Key trends include AI‑driven predictive churn, automated onboarding workflows, usage‑based pricing models, omnichannel support via chatbots, data‑centric success platforms, and a growing focus on expansion revenue as a KPI.

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