Customer Success Manager Jobs

Positions 1,123,085 Updated daily

The Customer Success Manager (CSM) profession is booming as SaaS companies prioritize subscription renewal and expansion. With 1109 open roles, firms prize data‑driven CSMs who can turn churn into growth.

CSMs track NPS, CSAT, and leverage tools like Gainsight, ChurnZero, Mixpanel, and Intercom to forecast churn and pinpoint upsell opportunities. Roles range from Onboarding Specialist and Renewal Manager to Enterprise Enablement CSM, each focusing on adoption, expansion, and strategic account planning.

Salary transparency lets CSMs benchmark compensation against peers, align pay with tangible outcomes such as expansion revenue, and negotiate based on proven impact. In a data‑centric field, clear numbers foster trust and career mobility.

Application Developer - RDBMS

Company: IBM

Location: Cairo, EG

Posted Jan 07, 2026

The text outlines a job role involving software development lifecycle participation, cloud/AI solution creation, problem-solving, application monitoring, oncall duties, and technical requirements including Java development, database management, and CICD pipelines.

Associate Business Transformation Consultant - HR Reinvention

Company: IBM

Location: London, GB

Posted Jan 07, 2026

IBM Consulting promotes career growth through collaborative client relationships, innovation in hybrid cloud and AI, and a culture focused on empathy and long-term development. The role involves HR transformation projects with opportunities to implement technology solutions and deliver impactful results.

Product Manager

Company: IBM

Location: San Jose, US

Posted Jan 07, 2026

The text describes IBM Software's role in developing secure, innovative cloud-native products with a focus on cryptographic capabilities. It outlines responsibilities related to product strategy, user research, and advancing security technologies like Post Quantum Cryptography. The role emphasizes collaboration with security teams and partners to shape cryptographic features and PKI roadmaps.

Infrastructure Specialist-System Administration

Company: IBM

Location: Pune, IN

Posted Jan 07, 2026

IBM Consulting offers career growth in hybrid cloud and AI, emphasizing collaboration and innovation. Roles involve technical expertise in infrastructure and cloud solutions, with opportunities for professional development.

Associate Experience Consultant-Customer & Experience Transformation

Company: IBM

Location: Multiple Cities

Posted Jan 07, 2026

IBM Consulting's Associate Program emphasizes professional growth, global collaboration, and innovation, offering opportunities to solve complex problems and drive business impact through technology and mentorship.

Senior UX Designer

Company: IBM

Location: Multiple Cities

Posted Jan 07, 2026

This text promotes an IBM Consulting career focusing on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and professional growth. It outlines UX design responsibilities and required skills for AI-driven product development, highlighting opportunities for impactful work and career advancement.

Application Consultant-Contact Center

Company: IBM

Location: BANGALORE, IN

Posted Jan 07, 2026

IBM Consulting offers career opportunities focused on client relationships, hybrid cloud, and AI innovation. The role emphasizes collaboration, growth, and technical expertise in areas like Genesys frameworks and Python.

Project Management (Delivery Manager)

Company: IBM

Location: DURHAM, US

Posted Jan 07, 2026

This job description outlines a senior role at IBM requiring leadership in technology innovation, project management, and cross-functional collaboration. Responsibilities include overseeing client services, analyzing complex problems, and driving organizational impact through autonomy and process improvement. The position emphasizes Agile methodologies, technical expertise, and strategic decision-making.

Contact Center Practitioner - Fresh Graduates

Company: IBM

Location: QUEZON CITY, PH

Posted Jan 07, 2026

IBM's job description emphasizes innovation, customer service, and problem-solving, highlighting opportunities to lead in technology and collaborate on global challenges while maintaining expertise and attention to detail.

Package Consultant-SAP HANA SCM PLM

Company: IBM

Location: Pune, IN

Posted Jan 07, 2026

The role involves assisting clients with SAP EHS implementation, leading projects, and conducting testing. Required experience includes SAP PLM and strong communication skills.

Network Support Specialist

Company: IBM

Location: BANGALORE, IN

Posted Jan 07, 2026

The text describes IBM's Infrastructure & Technology division, highlighting their role in designing resilient systems and delivering innovative solutions. It outlines a Network Support Engineer position with responsibilities in technical support, presales, and lab activities, along with required certifications and expertise in networking technologies.

Senior Project Manager, Digital Transformation

Company: IBM

Location: Hong Kong, HK

Posted Jan 07, 2026

This text promotes IBM Consulting's career opportunities, emphasizing long-term client relationships, innovation, and professional growth. It outlines project management responsibilities and required qualifications for roles focused on digital transformation and hybrid cloud initiatives.

Frequently Asked Questions

What are typical salary ranges for Customer Success Manager roles by seniority?
Junior CSMs (0‑2 years) earn $70,000–$90,000. Mid‑level (2‑5 years) $90,000–$120,000. Senior (5‑10 years) $120,000–$160,000. Director $160,000–$200,000. VP $200,000+ plus equity.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include data analytics, SQL, Excel, NPS and CSAT expertise, upsell and cross‑sell strategy, account management, and communication. Certifications that boost credibility are Gainsight Certified Success Manager, Salesforce Administrator, Zendesk Admin, Intercom Specialist, ChurnZero Certified, and SuccessHacker CS Manager certification.
Can Customer Success Manager positions be worked remotely?
Yes. 80% of listings allow remote or hybrid work. Companies like Snowflake, HubSpot, GoToAssist, and Atlassian offer full remote CSM roles with cloud‑based tools, weekly virtual check‑ins, and asynchronous collaboration.
What career progression pathways exist for Customer Success Managers?
Typical ladder: CSM Analyst → Customer Success Manager → Senior CSM → Enterprise Enablement CSM → Director of Customer Success → VP of Customer Success → Chief Customer Officer. Each step adds responsibility for larger accounts, strategy, and team leadership.
What industry trends should Customer Success Managers be aware of?
Key trends include AI‑driven predictive churn, automated onboarding workflows, usage‑based pricing models, omnichannel support via chatbots, data‑centric success platforms, and a growing focus on expansion revenue as a KPI.

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