Customer Success Jobs in New York City, NY

938,311 open positions · Updated daily

Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Strategy and Operations Associate, Retail, Product, Go-To-Market

Company: Google

Location: New York, NY

Posted Aug 11, 2025

Collaborate cross-functionally across business areas and regions to drive insights and recommendations to leadership and working teams, based on analysis,…

Customer Service and Sales Representative (Full-Time)

Company: ELEVANCE

Location: Manhattan, NY

Posted Aug 11, 2025

Provide excellent customer service and build brand trust. Motivated by performance-based rewards. Engage with local residents and provide product/service info.

Director, Data Scientist - Apollo/Card Data

Company: Capital One

Location: New York, NY

Posted Aug 11, 2025

A PHD in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative field) plus 4…

CUSTOMER SERVICE REPRESENTATIVES (NEW YORK)

Company: EmblemHealth

Location: New York, NY

Posted Aug 11, 2025

Receive, answer and/or record telephone/correspondence/e-mail inquiries from subscribers, providers, and other consumers relating to areas of coverage, payment…

Care Experience Representative – Cantonese Required (Full-Time or Part-Time)

Company: Healthcare Agency

Location: Flushing, NY

Posted Aug 11, 2025

Supports compliance and enhances patient experience by completing high-volume outbound calls for a home care company. Highly organized with attention to detail.

Sales Associate

Company: ksubi

Location: New York, NY

Posted Aug 11, 2025

Have experience in apparel, driving sales and achieving results. Merchandise benefits (discount) and uniform allowance. Full US working rights required.

Principal Associate, Data Scientist - Transaction Intelligence

Company: Capital One

Location: New York, NY

Posted Aug 11, 2025

A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, or a related quantitative…

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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