Customer Success Jobs in New York City, NY

938,946 open positions · Updated daily

Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Investment Banking - Leveraged Finance - Analyst

Company: JPMorganChase

Location: New York City, NY

Posted Jan 31, 2025

The job description is for an Analyst position in Leveraged Finance at JPMorgan, a leading global investment bank. The role involves analyzing and identifying optimal capital structure solutions for clients, coordinating deals, and preparing various materials. Required qualifications include 1 year of experience in Investment Banking, Credit Risk, or related fields, strong quantitative and analytical skills, excellent communication skills, and the ability to work well under pressure. The company offers competitive total rewards and a diverse and inclusive work environment.

Head of Marketing Operations

Company: Morningstar

Location: New York City, NY

Posted Jan 31, 2025

The Head of Marketing Operations role at Morningstar involves leading a world-class marketing operations function, building scalable processes, managing critical infrastructure and tools, overseeing marketing performance measurement, and optimizing the end-to-end marketing workflow. The role requires at least 12 years of experience in marketing operations, marketing technology, or related functions, with at least 5 years in a leadership role within a large matrixed enterprise. Key responsibilities include operational leadership, marketing technology oversight, data and analytics management, budget management, cross-functional alignment, team development, and governance and compliance. The role offers a competitive compensation package, comprehensive benefits, and a hybrid work environment.

2026 Global Private Bank Advisor Program (Summer Analyst) - US Private Bank

Company: JPMorganChase

Location: New York City, NY

Posted Jan 31, 2025

JPMorgan Chase is offering a Summer Analyst Program in Global Private Bank, where participants will work with advisors to support clients, gain exposure to various aspects of wealth management, and potentially receive a full-time offer. The program involves working in a fast-paced environment, building relationships, and developing innovative solutions. Eligible candidates should be highly driven, have excellent communication and analytical skills, and be interested in financial markets. The program is available in multiple US locations, and JPMorgan Chase is committed to diversity and inclusion.

AI Product Manager

Company: Hinge

Location: New York City, NY

Posted Jan 31, 2025

Hinge, a dating app, is seeking a Technical Product Manager to lead AI-powered product innovation. The role involves driving the development of AI-powered products, collaborating with cross-functional teams, and shaping visionary product experiences. The ideal candidate should have 3+ years of product management or AI product development experience, technical acumen in AI and machine learning, and a proven track record in operationalizing high-level concepts into structured product roadmaps. Hinge offers benefits such as 401k matching, professional growth stipend, parental leave, fertility support, date stipend, and access to Employee Resource Groups.

Sr. Data Analyst

Company: Quest Analytics, LLC

Location: Kansas City, MO

Posted Jan 31, 2025

Quest Analytics is seeking a Senior Data Analyst with a focus on healthcare data. The role involves ingesting and cleansing data, enriching and analyzing datasets, disseminating results, and continuously learning and innovating. The ideal candidate should have a minimum of 5 years of experience in data analysis, proficiency in Excel, SQL, and Power BI, and a strong understanding of healthcare industry regulations. The company offers workplace flexibility, competitive salary, and an entrepreneurial culture.

Production Coordinator

Company: NBCUniversal

Location: New York City, NY

Posted Jan 31, 2025

NBCUniversal is seeking a Production Coordinator with at least 2 years of experience in production coordination or operations, particularly with large events or remote productions. The role involves event coordination, operational support, travel and logistics, budget and finance assistance, communication, technology oversight, documentation, and problem-solving. The ideal candidate should have strong organizational and multitasking abilities, excellent communication skills, proficiency in Microsoft Office Suite and production management software, and the ability to manage logistical challenges and adapt to changing priorities. Preferred skills include experience with Concur Travel & Expense reporting system and familiarity with production tools and software. The candidate should be flexible, adaptable, creative, detail-oriented, proactive, and comfortable with travel.

Customer Service - Contact Center

Company: Protective Life

Location: New York City, NY

Posted Jan 31, 2025

The job posting is for a Customer Service Specialist position at a leading insurance company. The role involves handling inquiries related to Disability Benefits Law (DBL) and Paid Family Leave (PFL), providing exceptional customer service, and resolving issues efficiently. The ideal candidate should have excellent customer service skills, strong problem-solving abilities, and proficiency in Microsoft Office applications. A Bachelor's degree in Business Administration or relevant work experience is required. The position offers a competitive salary range of $45,000 to $50,000, with potential for additional incentives based on individual and company performance. The role is based in the New York office with potential for a hybrid work arrangement post-training.

Territory Manager - Manhattan

Company: Verrica Pharmaceuticals

Location: New York City, NY

Posted Jan 31, 2025

Verrica Pharmaceuticals is a company dedicated to addressing unmet needs in medical dermatology. They recently received FDA approval for YCANTH, the first treatment for Molluscum Contagiosum, and have a robust pipeline of indications. The company is seeking a Territory Manager to drive utilization of YCANTH through in-person visits with healthcare providers. The ideal candidate will have substantial sales experience in the life sciences or biopharmaceutical space, particularly in the pediatric market. They should have a successful track record of launching new brands in pediatrics, strong strategic planning and execution skills, and the ability to develop key customer relationships. The role requires extensive travel and in-person visits with healthcare customers.

Ad Platform Technical Operations Solutions Engineer

Company: The Walt Disney Company

Location: New York City, NY

Posted Jan 31, 2025

Disney Entertainment & ESPN Technology is seeking an Ad Platform Technical Operations Solutions Engineer to join their high-performing team. The role involves owning day-to-day technical operations for the Automated Marketplace, ensuring monitoring and alerting on production services, triaging and resolving complex issues, and developing strong partnerships with various leaders. The ideal candidate should be a strong communicator with a deep understanding of ad technology, experience in agile software development, and excellent analytical skills.

Sr. Project Manager

Company: VTS3

Location: New York City, NY

Posted Jan 31, 2025

The job posting is for a Senior Project Manager position in the IT and Information Security domain. The role involves planning, organizing, and managing significant IT projects, collaborating with cross-functional teams, and driving process improvements. The ideal candidate should have proven experience in project and program management, strong organizational and analytical skills, excellent interpersonal and communication skills, proficiency in project management methodologies and tools, and a PMP certificate. The position is hourly with potential for overtime and offers a referral fee program.

Customer Success Advocate, Cash App Lending

Company: Cash App

Location: Salt Lake City, UT

Posted Jan 31, 2025

Cash App, a dynamic financial ecosystem, is seeking a highly motivated and resourceful individual to provide world-class support for its Lending products. The role involves solving customer inquiries, advocating for customers, and collaborating with other teams. The ideal candidate should have 1+ years of professional experience, preferably in a financial institution or payment provider, and possess excellent organizational and time management skills. Cash App is committed to building an inclusive economy and workplace, offering benefits designed to empower employees and help them build their careers.

Senior Customer Data Scientist

Company: H2O.ai

Location: New York City, NY

Posted Jan 31, 2025

H2Oai, founded in 2012, is a leading AI company that democratizes Generative AI. Their open-source platform, h2oGPT, combined with Document AI and Driverless AI, has transformed over 20,000 global organizations, including Fortune 500 companies. H2Oai's AI for Good program supports nonprofits in education, healthcare, and environmental conservation. They offer enterprise applications leveraging LLMs to enhance productivity. H2Oai is a Visionary in the 2024 Gartner Magic Quadrant for Data Science and Machine Learning Platforms. They seek a data scientist or machine learning engineer with 5+ years of experience in H2O products, machine learning techniques, and AI applications. H2Oai offers a competitive salary, remote-friendly culture, and career growth opportunities.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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