Customer Success Jobs in New York City, NY

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Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Enterprise Account Executive, Spectrum Enterprise

Company: Spectrum

Location: Kansas City, MO

Posted Jan 31, 2025

The text describes a job opportunity for an Enterprise Account Executive at Spectrum Enterprise. The role involves partnering with clients to deliver solutions, building relationships through various means, and providing dedicated account management. The company offers a comprehensive training program, a dynamic growth environment, and a competitive rewards package. The ideal candidate should have at least three years of sales experience, strong communication skills, and the ability to manage change and shifting priorities.

Growth Marketing Manager

Company: DailyPay

Location: New York City, NY

Posted Jan 31, 2025

DailyPay Inc, a leading on-demand pay solution, is seeking a Growth Marketing Manager to lead marketing strategy and execution for client and consumer engagement programs. The role involves designing marketing strategies, driving awareness through various channels, and collaborating with cross-functional teams. The ideal candidate should have a bachelor's degree, 6+ years of experience in demand generation or growth marketing, and expertise in digital marketing. DailyPay offers competitive benefits including health, dental, and vision care, equity ownership, and unlimited PTO.

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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