Customer Success Jobs in New York City, NY

938,946 open positions · Updated daily

Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Relationship Manager

Company: Third Bridge Group Limited

Location: New York City, NY

Posted Jan 31, 2025

Third Bridge is a leading investment research firm offering integrated solutions for top investors and business leaders. The company provides 24/7 coverage through a global expert network of 1500 employees. As a Relationship Manager, you will build strong relationships with leading credit investors, drive adoption of expert calls, and expand engagement within accounts. This high-energy, high-impact role involves frequent in-person meetings, proactive outreach, and strategic sales efforts. The successful candidate will receive a competitive salary, vacation, personal development allowance, health and wellbeing benefits, and opportunities for growth and innovation.

Technical Sales Manager

Company: WireCo

Location: Buffalo, NY

Posted Jan 31, 2025

WireCo is a global company offering premium ropes, headquartered in Prairie Village, Kansas. They provide competitive salaries, incentive programs, growth opportunities, and excellent benefits. The company is seeking a Technical Sales Manager for the East Coast US region, focusing on the Industrial Lifting and Crane market. The role involves promoting commercial excellence, managing distribution partners, and growing the territory. Key skills required include account management, technical acumen, forecasting, customer insights, market intelligence, customer relationship management, and new business development.

Product Manager – CTRM, Gas – Allegro

Company: ION Group

Location: New York City, NY

Posted Jan 31, 2025

ION is seeking experienced professionals with knowledge of North American natural gas markets and Allegro CTRM product for a product management role. The ideal candidate will contribute to product evolution, interact with stakeholders, and collaborate on product roadmap development. Key responsibilities include understanding customer needs, defining solutions, and driving the product build process. Required skills include in-depth knowledge of natural gas trading, business processes, derivatives, risk management, accounting, and market standards. Strong analytical, communication, and problem-solving skills are essential. ION offers a dynamic global environment with over 13,000 employees in more than 40 cities.

Product & Technical Enablement Manager

Company: Writer

Location: New York City, NY

Posted Jan 31, 2025

Writer, a leading AI platform, is seeking a Sales Enablement Program Manager. The role involves developing and executing a best-in-class product enablement strategy, ensuring product proficiency across Pre and Post Sales organizations, and driving measurable impact on Writer's mission to define generative AI for the enterprise. Key responsibilities include program development, demo acumen, new hire onboarding, enablement strategy for new products, collaboration, and reporting. The ideal candidate should have 5+ years of experience in enablement, product management, product marketing, GTM strategy, Pre Sales, or Post Sales, with a proven track record of architecting and executing successful enablement programs. Fluency in AI, advanced proficiency in prompt engineering, and familiarity with integrations, APIs, automation, and data are required. Exceptional project management, organizational, communication, and interpersonal skills are also necessary.

Staff Backend Software Engineer - Workflow Automation Team (US)

Company: Personio

Location: New York City, NY

Posted Jan 31, 2025

Personio, an intelligent HR platform, is seeking a Staff Level Engineer for a hybrid role in New York City. The successful candidate will provide technical leadership, collaborate with cross-functional teams, and contribute to the development of complex systems. Personio is committed to fostering an inclusive culture and offers a robust reward package, comprehensive benefits, and opportunities for professional growth.

Sales Operations Manager

Company: TextNow

Location: New York City, NY

Posted Jan 31, 2025

TextNow, a leading provider of free phone service, is seeking a Sales Operations Manager. The role involves developing sales processes, data analysis, collaboration with other departments, managing sales technology, training and onboarding, performance management, automation, lead management, Salesforce management, and championing the sales team. The ideal candidate should be a strategic, critical thinker with 48 years of experience in sales operations, proficient in Salesforce, and understanding of the digital advertising ecosystem. TextNow values customer obsession, fairness, challenging goals, ownership, and commitment. The company offers a strong work-life balance, flexible work arrangements, employee stock options, unlimited vacation, competitive pay, parental leave, and wellness benefits. TextNow is committed to diversity and inclusion, aiming to serve everyone in an industry that traditionally caters to the few.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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