Customer Success Jobs in New York City, NY

938,946 open positions · Updated daily

Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Channel Sales Manager

Company: Canonical

Location: Germany,Austria,New Zealand

Posted Jan 29, 2025

Canonical, the publisher of Ubuntu, is expanding its channel sales team to meet growing demand from partners. The Channel Sales Manager DACH role, reporting to the Director EMEA Channel Sales, requires a mix of farming and hunting capabilities. The successful candidate will be responsible for achieving annual growth quotas, identifying and engaging new partners, and driving channel pipeline. The role involves developing and executing channel strategy, increasing awareness of Canonical as a leader in open source and cloud solutions, and maintaining relationships with priority resellers and distributors. Canonical is looking for a self-starter with a proven track record in software or technology sales, fluency in English, and an understanding of open source Linux and Ubuntu. The company offers a performance-driven compensation package, a distributed work environment, and opportunities for personal and professional growth.

Education Operations Manager

Company: AAPC

Location: Salt Lake City, UT

Posted Jan 29, 2025

AAPC is seeking a Department Manager for the Education Department. The role involves managing administrative tasks, supporting departmental and customer needs, and improving efficiency. Responsibilities include coordinating AAPC student financing, managing intranet reports, assisting with course issues, promoting departmental offerings, and supporting sales teams. The ideal candidate should have proficiency in Microsoft Office 365, experience with LMS platforms, and 1-2 years of management experience. AAPC offers competitive compensation, comprehensive benefits, and remote work options.

Social Media Associate - X

Company: Two Barrels LLC

Location: Salt Lake City, UT

Posted Jan 29, 2025

Two Barrels is hiring a Social Media Associate for X platform, offering a $50,000 annual salary with full benefits. The role involves managing X communications, staying updated on trends, and interacting with clients. The ideal candidate should have a degree in Marketing Communications or equivalent experience, 1+ years of social media marketing experience, and a unique, fun, and funky written communication style.

Product Manager – FinTech

Company: nitra

Location: New York City, NY

Posted Jan 29, 2025

Nitra, a healthcare fintech startup founded by unicorn founders and backed by leading VCs, is seeking a Product Manager to define and execute the product roadmap. The ideal candidate will have 4-6 years of experience in software development or product management, a strong technical background, and excellent project management skills. Nitra offers equity, competitive salary, comprehensive health benefits, and retirement benefits. The base salary range is $120k - $180k + equity + benefits.

Sales Manager, Commercial

Company: Brex

Location: Salt Lake City, UT

Posted Jan 29, 2025

Brex is an AI-powered spend platform that offers integrated corporate cards, banking, and global payments, along with intuitive software for travel and expenses. The company is used by tens of thousands of companies, including DoorDash, Flexport, and Compass. Working at Brex allows employees to push their limits, challenge the status quo, and collaborate with bright minds in the industry. The Sales team is the driving factor behind revenue, focusing on generating new opportunities, acquiring new customers, and building stronger relationships with existing ones. The Sales Manager role involves leading a high-performing team of sales professionals, driving strategy, mentoring team members, and ensuring operational excellence. The ideal candidate has a proven track record of leading and scaling successful B2B SaaS and/or Payments sales teams, preferably within fintech, travel, or spend management industries. The role is based in the Salt Lake City office, with a requirement to work in-office at least 2 days per week.

Product Designer III

Company: Optimum

Location: New York City, NY

Posted Jan 29, 2025

Optimum, a leader in connectivity, is seeking a Senior Product Designer with 5+ years of experience in Design Systems. The role involves defining design system architecture, ensuring accessibility, collaborating with various teams, and evolving design systems. The company values taking ownership, upholding transparency, creating community, and demonstrating expertise. The position is based in New York State with a competitive salary range of $133,661 - $219,586 per year.

Senior Associate, People Operations

Company: Zola

Location: New York City, NY

Posted Jan 29, 2025

Zola is hiring a Senior Associate People Operations to manage HR operations, including onboarding, offboarding, benefits management, and employee inquiries. The role is based in New York City and requires 3+ years of HR experience, a Bachelor's degree, and proficiency in Google Suite and Microsoft Office. The ideal candidate is organized, detail-oriented, a strong communicator, and a team player with experience in HRIS and Applicant Tracking Systems. The salary range is $70,000 - $85,000. Zola is a fast-growing wedding company that values diversity and inclusivity.

Technical Writer - FreeWheel - DSP / Programmatic

Company: FreeWheel

Location: New York City, NY

Posted Jan 29, 2025

FreeWheel, a Comcast company, is seeking a Technical Writer for their New York-based Knowledge Management and Training team. The role involves creating top-notch technical documentation, user guides, release notes, and API-related work products. The ideal candidate should have 2-5 years of experience in technical content development, preferably with knowledge of premium video, programmatic advertising, and ad tech. They should possess strong technical writing skills, excellent communication abilities, and a focus on customer experience. The role requires adapting to changing priorities, working with cross-functional teams, and ensuring high-quality documentation. Comcast offers competitive compensation, benefits, and a supportive work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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