Customer Success Jobs in New York City, NY

938,946 open positions · Updated daily

Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Sr. Data Analyst

Company: VTS3

Location: New York City, NY

Posted Jan 29, 2025

The job posting is for a Senior Data Analyst position with a focus on machine learning and advanced analytics. The role involves designing, maintaining, and optimizing data systems, analyzing complex data sets, and developing machine learning algorithms. The ideal candidate should have a Bachelor's degree in a relevant field, proficiency in SQL, Python, and PySpark, and expertise in MLOps, NLP, and large language models. The position offers opportunities for innovative work, collaboration, and career growth. A referral program is also available, offering up to $50,000 for successful referrals.

Penetration Testing Intern

Company: Coinbase

Location: New York City, NY

Posted Jan 29, 2025

Coinbase is seeking a passionate and skilled individual for a 12-week summer 2025 internship. The candidate will support pen testing of web applications, APIs, Web3, DApps, NFTs, and cloud infrastructures like AWS. They will assist in developing frameworks and automated tools for security assessments, contribute to scoping assessments, and support the public Bug Bounty program. The ideal candidate should have programming experience in Ruby, Sinatra, Rails, or Golang, and JavaScript. Knowledge of risk and threat modeling, web application security, automation, and strong communication skills are required. Experience in applied cryptography, exploit development, and Web3 crypto is a plus.

Sales Manager, Commercial

Company: Brex

Location: New York City, NY

Posted Jan 29, 2025

Brex is an AI-powered spend platform that offers integrated corporate cards, banking, and global payments, along with intuitive software for travel and expenses. The company is used by tens of thousands of companies, including DoorDash, Flexport, and Compass. Working at Brex allows employees to push their limits, challenge the status quo, and collaborate with bright minds in the industry. The Sales team is the driving factor behind revenue, focusing on generating new opportunities, acquiring new customers, and building stronger relationships with existing ones. The Sales Manager role involves leading a high-performing team of sales professionals, driving strategy, mentoring team members, and ensuring operational excellence. The ideal candidate has a proven track record of leading and scaling successful B2B SaaS and/or Payments sales teams, preferably within fintech, travel spend management, banking, or financial services industries. The role is based in the New York City office, with a requirement to work in-office at least 2 days per week.

Business Technology Solutions Associate Consultant- Adobe AEP

Company: ZS

Location: New York City, NY

Posted Jan 29, 2025

ZS is a management consulting and technology firm that values its employees and fosters a diverse and inclusive environment. The company focuses on improving life and how we live it by partnering with clients to develop custom solutions and technology products. ZSers work collaboratively with internal and client teams to implement high-quality technology solutions addressing critical business problems. The role requires a Bachelors or Masters degree in a related field, 3+ years of experience in delivering technology solutions, and proficiency in programming languages like Python, JavaScript, and SQL. Strong analytical and problem-solving skills, as well as excellent communication abilities, are essential. ZS offers a comprehensive total rewards package, flexible work arrangements, and opportunities for professional growth and development.

Sr. Analyst, Data Analytics

Company: Tapestry - Coach, Kate Spade, and Stuart Weitzman

Location: New York City, NY

Posted Jan 29, 2025

Tapestry, a global house of brands including Coach, Kate Spade, and Stuart Weitzman, is seeking a Sr. Analyst Data Science Analytics. The role involves applying advanced analytics and data science to drive growth, improve customer experiences, and make business decisions. The ideal candidate should have 3+ years of hands-on analytics experience, proficiency in SQL, data visualization tools like Tableau, Python or R, and Google Analytics/BigQuery. They should possess strong communication skills, the ability to work cross-functionally, and a proven track record of leveraging analytics for revenue-driving initiatives. Tapestry values diversity, equity, and inclusion, and the role offers a competitive base pay range of $90,000 to $105,000 annually.

New England- Upstate NY District Sales Manager

Company: Toast

Location: Rochester, NY

Posted Jan 29, 2025

Toast is seeking a Sales Manager for a 100% remote opportunity with local travel required for candidates living in Buffalo, Syracuse, or Rochester, NY, or willing to relocate. The role involves hiring, developing, and managing a quota-achieving sales team, coaching them on efficient discovery meetings, live demos, and crafting customized solutions for restaurant clients. The Sales Manager will collaborate with peers and parallel teams, utilize Salesforce for productivity, and be accountable for new business growth in their assigned district. The ideal candidate has 5+ years of sales experience, 3+ years of leadership experience, a proven track record of success, and the ability to inspire and motivate their team. The total targeted cash compensation range for this role is $182,000 - $291,000 USD, with uncapped commissions. Toast values diversity, equity, and inclusion, and is committed to creating an accessible and inclusive hiring process.

Financial Project Manager

Company: VTS3

Location: New York City, NY

Posted Jan 29, 2025

The job posting is for a Financial Project Manager position in Manhattan, NY, with a duration of 12+ months. The role involves financial planning and analysis, reporting and insights, project financial support, and leadership and compliance. Key responsibilities include preparing and managing budgets, creating financial reports, supporting IampO projects, and ensuring compliance with financial regulations. The ideal candidate should have a strong understanding of financial modeling, proficiency in tools like Excel, Power BI, and Oracle BI, and excellent communication skills. The position offers an hourly rate with overtime opportunities and a $500 referral fee program.

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

Related Pages