Customer Success Jobs in New York City, NY

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Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Implementation Manager

Company: Movable Ink

Location: New York City, NY

Posted Jan 29, 2025

Movable Ink, a global company with nearly 600 employees, offers an Implementation Manager role. The role involves managing projects for new clients, understanding their goals, and ensuring Movable Ink's software drives measurable value. The manager will act as a product expert, perform platform training, and collaborate on custom technical solutions. Qualifications include 2+ years of project management experience, familiarity with email marketing, strong communication skills, and technical affinity. The base pay range is $70,000-$85,000 per year, with potential for additional commission, stock options, and benefits. Movable Ink is committed to diversity and inclusion, encouraging applications from all backgrounds.

iOS Software Engineer Intern, Emerging Sports

Company: GameChanger

Location: New York City, NY

Posted Jan 29, 2025

GameChanger is a remote-first tech company based in New York City, offering a 10-week paid internship for an iOS Software Engineer Intern. The intern will work on the Emerging Sports product group, focusing on team management, notifications, and third-party integrations for tournaments in newer sports. The intern will collaborate with a team of engineers, designers, testers, and product managers, contributing to feature development, learning iOS app development, and receiving mentorship. The internship includes a trip to NYC for orientation, MacBooks, and the opportunity to work remotely. GameChanger values diversity and equal opportunity, and is an inclusive employer.

RevOps Technical Specialist (HubSpot) (Remote)

Company: FMG Suite

Location: Salt Lake City, UT

Posted Jan 29, 2025

FMG is a marketing software company that serves small businesses, primarily financial advisors and insurance agents. They offer tools for building websites and sending out content, aiming to help these businesses build better relationships with clients with less hands-on effort. FMG has a fast-paced, results-oriented culture with a focus on work-life balance, collaboration, and open communication. They value diversity, equity, and inclusion, and strive to foster an environment where everyone can contribute uniquely. FMG offers competitive benefits, including a generous paid holiday schedule, comprehensive paid time off, robust insurance plans, and a matching 401k. They are seeking an experienced RevOps Systems Admin to support and optimize internal systems, focusing on HubSpot, ClickUp, and Chargebee Billing. The ideal candidate will have proven experience with HubSpot, strong troubleshooting skills, and the ability to manage multiple tasks effectively.

Sales Manager

Company: Dandy

Location: New York City, NY

Posted Jan 29, 2025

Dandy, a venture-backed company, is revolutionizing the $200B dental industry with technology. They are seeking a high-energy sales manager with 5+ years of quota-carrying experience and 2+ years of sales management experience. The role involves leading a team of Account Executives, coaching them, and managing escalations. The ideal candidate should be comfortable in a fast-paced startup environment, intellectually curious, and have excellent time management skills. Dandy offers comprehensive employee benefits and is committed to diversity and inclusion.

Customer Experience Manager

Company: LVMH

Location: New York City, NY

Posted Jan 28, 2025

LVMH Beauty Division is thriving due to its balance between established brands like Christian Dior, Givenchy, and newer ones like Kenzo. The Customer Experience Manager role in North America involves overseeing operations at the Customer Service Center, fostering Maison-BPO relations, and driving customer experience expertise. The ideal candidate should have extensive experience in managing customer services within beauty or luxury retail, strong leadership skills, and proficiency in Excel.

iOS Software Engineer Intern, Ads

Company: GameChanger

Location: New York City, NY

Posted Jan 29, 2025

GameChanger is a remote-first tech company based in New York City, dedicated to enhancing youth sports through technology. They are currently seeking an iOS Software Engineer Intern to join their Ads team. The internship offers a 10-week paid experience, working on an app used by millions, with mentorship, remote work flexibility, and a trip to NYC for orientation. The ideal candidate is pursuing a software-related degree, enthusiastic about iOS app development, and has experience communicating with customers and team members.

[School Year 2025-2026] Middle School Dean of Student Supports

Company: DREAM

Location: New York City, NY

Posted Jan 29, 2025

DREAM, founded in 1991, is a network of schools and community programs serving over 2500 youth in East Harlem and the South Bronx. They aim to create lifelong learners through rigorous academics, social-emotional learning, and family engagement. The Middle School Dean of Student Supports will lead special education services, ensuring compliance with regulations and integration of student support services. The role involves teaching caseload, special education compliance, response to intervention, and department teacher development. The candidate should have a bachelor's degree in Special Education, three years of teaching experience, and a strong commitment to DREAM's mission and values.

Senior Advertiser Insights Manager

Company: adMarketplace

Location: New York City, NY

Posted Jan 29, 2025

adMarketplace is seeking a digital marketing professional with 4-6 years of experience to drive senior-level client conversations, analyze marketing objectives, and develop insight-driven perspectives. The role involves creating compelling value propositions, comparing advertisers' strategies to competitors, and supporting the development of client case studies. The company offers a competitive salary, comprehensive benefits, and opportunities for career growth. adMarketplace has been recognized as one of the best places to work in New York City and is currently experiencing triple-digit growth.

Complex Claims Director - Financial Lines-Management and Professional Liability

Company: CNA

Location: New York City, NY

Posted Jan 28, 2025

The job description outlines a Managing Director role in CNA's Financial Lines unit, focusing on Public and Private DampO, Fiduciary, and EampO liability claims. The role involves leading a team of senior claim professionals, managing complex investigations, and determining claim strategies. The individual will also oversee staff management, ensure quality, and collaborate with internal and external partners. The position requires senior-level knowledge in claim and litigation management, excellent communication and negotiation skills, and a proven track record of positive results. A Bachelor's degree with a JD is preferred, along with at least ten years of claims or legal experience and five years of management experience.

Technical Software Engineering Manager (Angular) (On-site)

Company: Cricut

Location: Salt Lake City, UT

Posted Jan 29, 2025

Cricut is a company that believes in the power of handmade creativity, offering smart cutting machines and an app with a growing collection of materials. They are looking for an Angular Engineering Manager to design and build native apps for their machines. The role involves coding 30% of the time, leading Agile-Scrum development, and mentoring team members. The ideal candidate should be highly proficient in Angular, JavaScript, HTML5, CSS3, and have experience in software engineering, design, and architecture. A BS or MS in Computer Science or a related field, along with 3+ years of software engineering management experience and 8+ years of professional software development experience, is required. Preferred skills include experience in continuous integration, animation, automated testing, performance profiling, and native mobile development.

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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