Customer Success Jobs in New York City, NY

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Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

General Manager

Company: Accor

Location: New York City, NY

Posted Jan 29, 2025

Ennismore is seeking an experienced General Manager for its hotel operations in NYC and Miami. The role involves leading and supporting the team, managing day-to-day operations, maximizing revenue and guest satisfaction, and overseeing all hotel operations. The ideal candidate should have a minimum of 5 years of experience as a Hotel General Manager, preferably in high-end lifestyle hotels. They should be commercially savvy, have strong leadership skills, and be passionate about hospitality. The candidate will be responsible for hiring decisions, establishing priorities, and leading key operational initiatives. They will also be front-facing, handling guest interactions, and setting an example for excellent guest experience. The opportunity includes joining an innovative, fast-growing international group committed to creating great hospitality experiences.

Partner Success Manager

Company: monday.com

Location: New York City, NY

Posted Jan 29, 2025

The Partners Success Manager role in North America involves leading the end-to-end customer journey strategy and execution, overseeing a portfolio of customers and partners, and ensuring their sustained success and growth. The ideal candidate should have strategic acumen, a proven track record of executing plans, and exceptional relational skills. They will foster enduring relationships with customers and partners, serve as trusted advisors, and utilize data-driven decision-making to optimize customer support initiatives. The role requires 3+ years of SaaS Customer Success Management experience, strong customer-facing skills, and excellent technical project management skills. The position is a hybrid role based in NYC, with a base salary range of $110,000 - $140,000.

Logistics Specialist

Company: CoreWeave

Location: New York City, NY

Posted Jan 29, 2025

CoreWeave, an AI Hyperscaler, is seeking a detail-oriented Logistics Specialist. The role involves managing and optimizing the supply chain, coordinating shipments, negotiating rates, and maintaining relationships with vendors. The ideal candidate should have a Bachelor's degree in Logistics, Supply Chain Management, or a related field, with at least 25 years of experience. CoreWeave offers competitive compensation, comprehensive benefits, and a flexible hybrid work environment.

ELEMIS - Amazon & Etail Coordinator

Company: L'Occitane En Provence

Location: New York City, NY

Posted Jan 29, 2025

The Amazon Etail Coordinator role at ELEMIS involves supporting the VP of Amazon + ETail and Director of Amazon Ops in day-to-day operations to boost brand awareness, meet sales targets, and ensure long-term growth and profitability. Key responsibilities include managing product listings, maintaining catalog accuracy, executing marketing initiatives, analyzing performance, and ensuring sustainability goals are met. The ideal candidate should have a Bachelor's degree, strong analytical skills, and proficiency in Excel and Google Sheets.

Commercial Account Manager, Mid-Market

Company: monday.com

Location: New York City, NY

Posted Jan 29, 2025

monday.com is seeking an Account Manager to join their expanding Commercial team in NYC. The role involves generating revenue from paying customers, understanding the company's value propositions, managing a portfolio of early adopter paying accounts, and driving additional revenue streams. The ideal candidate should have 3+ years of B2B SaaS sales experience, strong customer-facing skills, and a positive attitude. The role is on a hybrid model of 3 days a week in the NYC office. The compensation range for this role is $84,000 - $114,000 base salary, subject to standard withholding and applicable taxes.

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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