Customer Success Jobs in New York City, NY

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Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Inside Account Executive

Company: Sauce

Location: New York City, NY

Posted Jan 28, 2025

Sauce is a leading restaurant technology platform based in NYC and Tel Aviv, aiming to empower local restaurants by providing them with tools to connect directly with customers. The company is seeking an experienced Inside Sales Account Executive to manage inbound leads, showcase the platform's value, and drive the full sales cycle. The role involves collaborating with various teams, building relationships, and achieving sales targets. Sauce offers competitive compensation, comprehensive benefits, a flexible work environment, and opportunities for growth and development.

Billing Coordinator SNF

Company: Epworth Villa

Location: Oklahoma City, OK

Posted Jan 28, 2025

The Billing Coordinator role involves overseeing accounts receivable billing and census management for a skilled nursing facility. Key responsibilities include assisting residents and families with financial inquiries, verifying insurance eligibility, coordinating billing with third-party vendors, maintaining accurate records, and ensuring compliance with regulations. The ideal candidate should have strong communication skills, at least 2 years of related experience, proficiency in Microsoft Office, and knowledge of healthcare finance regulations. Certification in medical billing or coding is a plus.

Sales Manager

Company: Juniper Behavioral Health

Location: New York City, NY

Posted Jan 28, 2025

Juniper is a behavioral health software company backed by prominent investors like a16z and YCombinator. They aim to make behavioral health more accessible and inclusive, encouraging underrepresented minorities to apply. The company prioritizes diversity, equity, and inclusion, with half of their leadership team identifying as female. They offer mental health benefits and a supportive work environment. Juniper is seeking an experienced Sales Manager to lead their high-performing sales team, drive revenue growth, and ensure their value proposition is effectively communicated to potential clients.

L/S Data Analyst

Company: Point72

Location: New York City, NY

Posted Jan 28, 2025

Point72, a leading global alternative investment firm, is seeking a data analyst for its longshort equities strategy. The role involves working with a portfolio manager and research analysts to analyze data and inform investment decisions. Key responsibilities include designing and maintaining data products, developing predictive models, and optimizing data infrastructure. The ideal candidate should have a quantitative background, strong coding skills, and experience with diverse data types. Point72 offers comprehensive benefits, including full health care, parental leave, wellness programs, and tuition assistance.

Territory Development Representative - Salt Lake City, UT

Company: PROCEPT BioRobotics

Location: Salt Lake City, UT

Posted Jan 28, 2025

PROCEPT BioRobotics is a company dedicated to revolutionizing BPH treatment through surgical robotics. They are seeking a Territory Development Representative to drive growth by identifying potential customers, generating leads, and nurturing relationships with key stakeholders. The role involves prospecting, lead generation, qualifying and engaging leads, and supporting the sales process. The ideal candidate should have a Bachelor's degree in a relevant field, 12 years of sales experience, strong technical aptitude, and excellent organizational skills. The company offers competitive compensation, comprehensive benefits, and a supportive work environment.

Partnership Coordinator (YouTube)

Company: Morning Brew

Location: New York City, NY

Posted Jan 28, 2025

Morning Brew Inc is seeking a Partnership Coordinator to facilitate YouTube sponsorships. The role involves coordinating with YouTube agencies and sponsors, managing the sales cycle, overseeing inventory, representing the brand, executing campaigns, handling inbound leads, negotiating pricing, and managing relationships. The ideal candidate should have 3-5 years of experience in the YouTube ecosystem, strong communication skills, and a passion for Morning Brew's mission. The company offers a competitive salary, comprehensive benefits, and a supportive work environment.

Growth Marketing

Company: Juniper Behavioral Health

Location: New York City, NY

Posted Jan 28, 2025

Juniper is a behavioral health software company backed by prominent investors like a16z and YCombinator. They aim to make behavioral health more accessible and inclusive, with a focus on diversity and mental health. Juniper is seeking a Growth Marketing hire to establish and execute marketing strategies, targeting SMB practice owners, enterprise healthcare leaders, and key opinion leaders. The role involves demand generation, conference and event strategy, content creation, and data-driven optimization. Juniper prioritizes in-person candidates and is based in New York City with a satellite office in San Francisco.

Account Executive

Company: Place Exchange

Location: New York City, NY

Posted Jan 28, 2025

Place Exchange is revolutionizing the Digital Out of Home (DOOH) advertising industry by offering a programmatic platform that integrates with leading Demand Side Platforms (DSPs). The company is seeking a Digital Out of Home Account Executive to manage client relationships, develop prospects, and gain deep industry knowledge. The role involves pipeline management, prospecting, client relationship development, product knowledge, reporting, internal collaboration, learning and development, and more. The ideal candidate should have 6+ years of experience in programmatic digital media, digital out of home, or a related field, with 2 years in sales. Strong organizational skills, attention to detail, excellent communication skills, and a self-starter mentality are required. The company offers a competitive salary, comprehensive benefits, and a fast-paced startup culture.

Senior Associate, GTM Operations

Company: Kontakt.io

Location: New York City, NY

Posted Jan 28, 2025

Kontaktio is a platform that optimizes care operations by reducing waste, cutting costs, and improving revenue through AI, RTLS, and EHR data. It offers a clear picture of spaces, equipment, and people, enhancing the patient experience. The company has experienced exceptional growth, quadrupling ARR and expanding its team. Backed by a $475M investment from Goldman Sachs, Kontaktio aims to reach $100M+ ARR. They seek a Senior Associate GTM Ops to help accelerate growth and be a founding member of their new NYC office. The role involves executing GTM operations, building and scaling tooling for prospecting, demand generation, and ABM, and owning the execution and automation of the core technology stack.

Intermediate QA Analyst - SaaS

Company: InnoCraft

Location: New Zealand,Philippines

Posted Jan 28, 2025

InnoCraft is seeking a skilled Intermediate QA Analyst to join their Quality Assurance team. The role involves designing and executing manual and automated tests, collaborating with global teams, and contributing to the quality of software products used by millions. Key responsibilities include triaging bugs, automating tests, and improving testing strategies. The ideal candidate should have a Bachelor's degree in Computer Science or related field, 5+ years of QA experience, and proficiency in JavaScript-based testing frameworks. InnoCraft offers a remote work position with flexible hours, health insurance, and opportunities for growth and skill development.

Robotic Sales Representative - Westchester, NY

Company: PROCEPT BioRobotics

Location: New York City, NY

Posted Jan 28, 2025

PROCEPT BioRobotics is seeking a highly motivated individual to sell the Aquabeam Robotic System, aiming to revolutionize BPH treatment through surgical robotics. The role involves meeting sales quotas, building clinical and administrative support, and establishing Aquablation as the preferred treatment. The company offers a comprehensive benefits package, a supportive work environment, and opportunities for career growth. The ideal candidate should have a Bachelor's degree, at least eight years of medical and capital sales experience, and strong local healthcare relationships.

Business Development Representative (BDR) 🇺🇸

Company: PlayPlay

Location: New York City, NY

Posted Jan 28, 2025

PlayPlay is a rapidly growing video creation platform with AI capabilities, founded in 2017 and backed by major investors. The company has a positive work environment, offering opportunities for growth, learning, and a hybrid work model. They are seeking a Business Development Representative to drive new business, engage with prospects, and meet sales quotas. The role requires strong communication skills, organization, a growth mindset, and goal orientation. PlayPlay offers a competitive compensation package, including a base salary, uncapped commissions, and comprehensive benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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