Customer Success Jobs in New York City, NY

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Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Senior Solutions Engineer

Company: NLX

Location: New York City, NY

Posted Jan 28, 2025

NLX is a remote-first startup developing a conversational AI technology platform. They value excellence, authenticity, transparency, attention to detail, and collaboration. The Senior Solutions Engineer will serve as the technical expert, assisting customers with integrations, configuration, and deployment of AWS services. Key responsibilities include working with customers on technical integrations, being the technical expert of the NLX system, building conversations within the platform, and providing strategic guidance to clients. Required qualifications include a Bachelor's degree in Engineering or Computer Science, 4+ years of experience in a technical role, understanding of AWS services, programming languages, and conversational AI. Strong communication skills and a customer-focused attitude are essential.

Programmatic Buyer

Company: Optimum Media

Location: New York City, NY

Posted Jan 28, 2025

Optimum Media is seeking a data-driven, collaborative problem solver to join their Programmatic Buying team. The ideal candidate should have 2 years of experience in Programmatic advertising, excellent communication skills, and a strong understanding of Demand Side Platforms (DSPs). The role involves assisting in campaign execution, troubleshooting delivery issues, and monitoring key performance indicators to ensure optimal results for clients. The company is committed to providing a great customer experience and fostering positive relationships with clients. The position is based in New York State with a competitive salary range of $64,260 - $105,570 per year.

Field Application Engineer

Company: Voyant Photonics

Location: New York City, NY

Posted Jan 28, 2025

Voyant Photonics, a New York City-based company, is revolutionizing machine perception with compact, high-performance LiDAR devices. Their technology, utilizing cutting-edge silicon photonic chips, offers unparalleled accuracy in measuring range, velocity, and reflectivity. This innovation disrupts the traditional bulky, expensive, and power-hungry LiDAR systems, making high-precision sensing accessible for various industries. Voyant is hiring a Field Application Engineer to support customers in integrating their LiDAR sensors into projects, ensuring their success. The ideal candidate should have expertise in lidar physics, electromechanical systems, thermal engineering, electrical system troubleshooting, signal protocols, and computer networking.

Global Product Marketing Lead

Company: MiQ Digital

Location: New York City, NY

Posted Jan 28, 2025

MiQ, a company specializing in data science, analytics, and omnichannel programmatic trading, is seeking a Product Marketing Lead for their Commerce OR Omnichannel media solution. The role involves developing and executing the global go-to-market strategy, working closely with sales, product, and marketing teams. The ideal candidate should have 5+ years of experience in product marketing or commercial strategy, expertise in ad tech, and a deep understanding of the programmatic advertising ecosystem, particularly retail media and shopper marketing. The role requires strong project management, analytical, product storytelling, collaboration, and communication skills. MiQ offers a hybrid work environment, competitive benefits, and a culture that values diversity, equity, and inclusion.

Field Coordinator

Company: TopView Group

Location: New York City, NY

Posted Jan 28, 2025

TopView Sightseeing, a New York City-based company, is seeking a full-time employee to join their team. The role involves welcoming guests, providing excellent customer service, managing crowds, and ensuring safety. The company offers a dynamic work environment, competitive pay, benefits including health insurance and employee discount, and opportunities for relocation. The job requires strong interpersonal skills, ability to work outdoors year-round, and knowledge of Manhattan and the New York Metropolitan area is a plus.

Field Account Executive - New York Outer Boroughs

Company: Quench USA, Inc.

Location: New York City, NY

Posted Jan 28, 2025

Quench, a leading provider of bottle-free water solutions, is expanding its reach in the New York City outer boroughs. The company, which has grown from a regional business to an international leader, is seeking a dynamic Field Sales Account Executive to drive sales and customer relationships. The role involves generating sales through face-to-face interactions, calls, and B2B outreach, identifying customer needs, and proposing customized solutions. The first-year On Target Earnings range from $80,000 to $110,000, with a base salary and commission. Candidates should have strong selling and negotiating skills, excellent communication abilities, and prior field sales experience is a plus. Quench offers a comprehensive benefits package and is committed to fostering an inclusive workplace.

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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