Customer Success Jobs in New York City, NY

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Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Pharmacy Technician

Company: AdaptHealth LLC

Location: New Orleans, Louisiana

Posted Jan 28, 2025

Software Engineer - Backend

Company: Brigit

Location: New York City, NY

Posted Jan 28, 2025

Brigit, a holistic financial health company, is seeking a Software Engineer (Backend) to scale their platform to millions of users. The company offers transparent, fair, and simple financial products, helping everyday Americans build a brighter financial future. Brigit's innovative work has been recognized by Built In, Fast Company, Forbes, and Business Insider. The role involves feature development, scalability of customer-facing applications, and working with Java microservices in Google Cloud. The ideal candidate should have 3+ years of industry Java experience, REST and RPC API development experience, and knowledge of SQL databases. Brigit offers a competitive salary range, comprehensive benefits, and a dynamic startup work environment.

Network Administrator

Company: Life.Church

Location: Oklahoma City, OK

Posted Jan 27, 2025

The Network Administrator at LifeChurch is responsible for maintaining network integrity, performing regular maintenance, and managing security updates. They also stay updated on new hardware configurations to benefit the organization. The role involves delivering technical outcomes that align with the team's direction to further LifeChurch's mission of leading people to become fully devoted followers of Christ. The Technology Solutions Team equips LifeChurch staff with resources and technology to empower ministry through technology. The Network Administrator will manage the LifeChurch network, ensure high reliability and performance, and respond to escalated tickets with a focus on positive customer experience. They will also research new hardware topologies, support cloud network management, and monitor security advisories. The role requires excellent communication skills, self-motivation, and collaboration abilities. Benefits include paid parental leave, comprehensive insurance, wellness benefits, a generous 401k plan, and professional development dollars. LifeChurch values diversity and considers ministry readiness during the selection process.

Air Import Operations

Company: cargo-partner

Location: New York City, NY

Posted Jan 28, 2025

Cargopartner, a leading multinational freight forwarder and integrated logistics provider, is now part of the Nippon Express Group. They offer career opportunities for both inexperienced and seasoned logistics professionals. The job involves handling air cargo import shipments, managing workflow, negotiating with carriers, and communicating with clients and offices. The company values diversity, innovation, and employee development.

Production Specialist -Print Industry

Company: ABC Imaging

Location: New York City, NY

Posted Jan 27, 2025

ABC Imaging, a global Printing and Media company, is seeking an experienced Production Specialist for their New York location. The role involves print scanning, equipment maintenance, inventory management, team assistance, customer service, and adherence to safety standards. Required qualifications include a high school diploma, graphics experience, previous work experience, attention to detail, Photoshop proficiency, computer skills, flexibility, and willingness to follow processes.

Pricing Analyst

Company: Lindblad Expeditions

Location: New York City, NY

Posted Jan 28, 2025

Lindblad Expeditions, a pioneer in expedition travel, seeks a Pricing Analyst to maximize revenue generation across 300-600 voyages. The role involves dynamic pricing, competitive landscape monitoring, pricing experimentation, customer segmentation, and collaborative promotional campaign orchestration. The ideal candidate should possess strong analytical skills, commercial acumen, excellent communication skills, a proactive approach, and a team player mentality. Minimum qualifications include a BS in Mathematics, Finance, Data Science, Industrial Engineering, or Operational Research, Excel expertise, and superlative analytical skills. Preferred qualifications include 24 years of relevant experience, Python experience, SQL query writing, and Test & Learn experimentation experience.

Content Marketer

Company: VisionX

Location: New York City, NY

Posted Jan 27, 2025

PackageX is seeking a content marketing professional with at least 35 years of experience in a B2B SaaS startup. The role involves creating diverse content, planning video content, optimizing content for SEO, developing lead-generating content, and collaborating with cross-functional teams. The ideal candidate should have experience writing for technical audiences, be a proven problem solver, and have exceptional cross-functional collaboration skills. The compensation includes a salary range of $100,000 to $115,000 per year, along with comprehensive benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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