Customer Success Jobs in New York City, NY

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Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Onboarding Manager

Company: NexHealth

Location: Salt Lake City, UT

Posted Jan 27, 2025

NexHealth is a healthcare innovation company that has achieved significant milestones, including a $125M Series C at a $1B valuation and managing over 75 million patient records. They are currently seeking an experienced onboarding team member to lead the setup process for new dental practice clients, ensuring a smooth 30-day experience. The ideal candidate will have excellent project management skills, strong communication abilities, technical aptitude, and a detail-oriented approach. NexHealth values solving customer problems, taking ownership, direct communication, trust, and first-principle thinking.

Data Steward, Sr.

Company: Quest Analytics, LLC

Location: Kansas City, MO

Posted Jan 27, 2025

Quest Analytics is seeking a Data Steward Sr to join their team, focusing on improving healthcare access. The role involves managing data governance, ensuring data accuracy, consistency, and usability, and collaborating with cross-functional teams. The Data Steward Sr will lead projects, manage audits, stay updated on healthcare data trends, mentor junior team members, and contribute to the long-term data stewardship strategy. The ideal candidate should have a Bachelor's degree in a related field, at least 2 years of experience in databased projects, and strong SQL skills. Quest Analytics offers a flexible work environment, competitive salary, and opportunities for professional growth.

Sales Representative (Bilingual Spanish)

Company: Spectrum

Location: New York City, NY

Posted Jan 27, 2025

The job summary describes a sales role in a multidwelling unit (MDU) area, focusing on door-to-door solicitation and lobby events. The role involves meeting sales goals, generating revenue from existing customers, and resolving customer issues. The position requires knowledge of cold call sales skills, computer operating systems, and a valid driver's license. Preferred qualifications include experience in sales or customer service, knowledge of communications technologies, and bilingual skills. The company offers a comprehensive benefits package and competitive compensation, including a base pay range of $33,200 to $55,000 and a commission earnings target of $65,000.

Off Premise Sales Representative – Long Island, NY

Company: Inspira Marketing

Location: New York City, NY

Posted Jan 27, 2025

Inspira is a brand relationship agency that focuses on cultivating deeper, long-term relationships between brands and consumers. They are seeking an Off Premise Beer Sales Representative for their Long Island NY territory. The role involves regular travel within a dedicated territory, building strong relationships with distributor personnel, and promoting the company's premium brands. The ideal candidate should have 13 years of demonstrated sales experience, preferably in beers, wines, and spirits, and must be able to lift and move cases of product frequently. The position offers a base compensation range of $44,000 - $59,000 annually, incentive opportunities, and full benefits.

Software Dev Engineer II

Company: Optimum

Location: New York City, NY

Posted Jan 27, 2025

Optimum, a leading provider of connectivity solutions, is seeking a passionate and experienced SDE II DevOps Toolchain Engineer. The role involves contributing to the software development tools strategy, implementing CICD pipelines, and improving testing practices. The ideal candidate should have a Bachelor's degree in computer science, minimum 35 years of experience in software development, automation, and tools, and proficiency in various programming languages. Optimum values Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise, and offers competitive pay based on skills and experience.

Loss Mitigation Representative (Spanish - Bilingual)

Company: STCU

Location: Kansas City, MO

Posted Jan 27, 2025

STCUnbsp is a top-performing credit union offering excellent benefits such as paid time off, medical, dental, vision, and life insurance, training and career development, success sharing plan, 401k matching contributions, and tuition reimbursement. The Loss Mitigation Representative role involves contacting delinquent members to resolve delinquencies, maintaining compliance standards, and meeting operations and availability standards. The ideal candidate should have a high school diploma, financial institution experience, fluency in Spanish and English, proficiency in MS Office programs, and the ability to lift up to 10 pounds. The work environment is fast-paced and deadline-oriented.

Sector Analyst, MI-Data

Company: Point72

Location: New York, NY

Posted Jan 27, 2025

Experience leveraging data analysis as part of fundamental research process for business, public policy, finance, engineering, applied sciences, or other…

Sales Development Representative

Company: Red Points

Location: New York City, NY

Posted Jan 27, 2025

Red Points, a leading solution for recovering digital revenue, is seeking a sales professional with 13 years of experience. The role involves prospecting and sourcing brands, strategizing with the AE team, and conducting high-level conversations with senior executives. The company offers a competitive compensation package, including employer-paid insurance, uncapped commissions, and a flexible work environment. Red Points recently raised $20 million and became a B Corp Certified company, demonstrating a commitment to a safer and more sustainable Internet.

Senior Account Sales Representative

Company: Spectrum

Location: New York City, NY

Posted Jan 27, 2025

The job description outlines a sales role involving door-to-door solicitation, lobby events, and relationship building with property managers. The role requires meeting sales goals, generating revenue from existing customers, and resolving customer issues. The position necessitates strong communication skills, the ability to work outside in various weather conditions, and familiarity with various devices and software. The role offers a competitive salary, commission, and comprehensive benefits. The company values diversity and equal opportunities.

Help Desk Engineer (Contract)

Company: Equinox+

Location: New York City, NY

Posted Jan 27, 2025

Equinox Group, a high-growth collective of influential lifestyle brands, is seeking a Help Desk Engineer on a contractor basis. The engineer will own support and IT maintenance processes for Equinox Holdings' growing fitness brands, assisting with an aggressive national expansion strategy. The ideal candidate will have a proven track record in IT support and technical abilities within a distributed IT organization. Responsibilities include reviewing, troubleshooting, and resolving incidents via ServiceNow ticketing system, supporting corporate and club users, and maintaining service integrity by monitoring open tickets. The role requires availability to work outside of normal working hours or on-call within rotation as needed, and may involve up to 25% travel for projects or emergency incidents.

Market Development Representative

Company: Slang.ai

Location: New York City, NY

Posted Jan 27, 2025

Slangai is a company that specializes in conversational AI for the restaurant industry, aiming to revolutionize customer engagement. They value innovation, inclusivity, and growth, fostering a culture where employees feel valued and connected to the company's AI-driven impact. As a Market Development Representative, you'll drive outbound growth by prospecting businesses that fit their Ideal Customer Profile, using various channels to spark interest. You'll collaborate with internal teams to ensure a seamless customer journey. Slangai offers a supportive, collaborative, and growth-oriented environment, with opportunities for learning and development. Success in this role involves prospecting, active listening, collaboration, disciplined execution, and exceeding targets. The company values overachievers, learners, humble individuals, and experts in SMBs.

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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