Customer Success Jobs in New York City, NY

938,946 open positions · Updated daily

Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Software Dev Engineer I

Company: Optimum

Location: New York City, NY

Posted Jan 27, 2025

Optimum, a leading provider of connectivity solutions, is seeking a passionate and engaged SDE I DevOps Toolchain to join their team. The role involves contributing to the software development tools roadmap, implementing CICD pipelines, and improving testing practices. The ideal candidate should have a Bachelor's degree in computer science, minimum 23 years of experience in software development, and proficiency in various programming languages. Optimum values Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise, and offers competitive pay based on skills and experience.

Paid Social Manager

Company: Complex NTWRK

Location: New York City, NY

Posted Jan 27, 2025

Complex, a global youth entertainment network founded in 2002, is seeking a detail-oriented marketing professional to manage advertising and sales campaigns across its shortform and longform programming. The ideal candidate will have a Bachelor's degree in Marketing Communications, Business, or a related field, and at least 6 years of experience in audience development, digital marketing, or paid media roles. They should possess expertise in digital marketing platforms, analytics tools, and CRM systems, along with strong analytical skills and leadership abilities. The role involves overseeing campaign delivery across multiple channels, managing post-sale operations, and collaborating with various teams to drive performance and growth. Complex offers comprehensive benefits, including health, dental, vision insurance, 401k matching, and more. The company is an equal opportunity employer.

Help Desk Support Service Specialist (Intermediate and Senior Level)

Company: Link Solutions, Inc.

Location: Kansas City, MO

Posted Jan 27, 2025

Link Solutions Inc is a reliable IT service provider for government clients, offering a wide range of services including infrastructure operations, application development, cybersecurity, virtualization, cloud, and mobility. They are ISO certified and CMMI ML3 for Services and Development. The company is currently seeking an Intermediate or Senior Help Desk Support Service Specialist to join their team at the US Army's Network Enterprise Center in Fort Liberty, NC. The role involves providing Tier II concierge-like support to users, installing and updating hardware and software, and managing the Help Desk team. The ideal candidate should be a US Citizen with a Secret Clearance, and have relevant IT experience. The company offers a competitive compensation and benefits package.

Manager of Marketing & Brand

Company: DREAM

Location: New York City, NY

Posted Jan 27, 2025

DREAM, founded in 1991 as Harlem RBI DREAM, serves over 2500 youth annually through schools and community programs. The organization aims to expand to 3500 students, focusing on rigorous academics, social-emotional learning, and community engagement. DREAM is seeking a Manager of Marketing and Brand to develop high-quality campaigns, increase brand awareness, and support fundraising efforts. The ideal candidate will have 4+ years of marketing experience, strong writing and design skills, and a passion for education equity.

Associate, FP&A - Agency

Company: EVERSANA

Location: Kansas City, MO

Posted Jan 27, 2025

EVERSANA is a global company with over 7000 employees, committed to creating and delivering next-generation commercialization services to the life sciences industry. They prioritize diversity and inclusion, aiming to improve patient lives worldwide. The company is currently seeking a Finance Analyst to work with the Director of Finance, responsible for annual budgets, forecasts, variance analysis, and ad hoc analysis. The ideal candidate will have a Bachelor's degree in Business, Accounting, or Finance, 12 years of experience, and strong Excel skills. Preferred qualifications include working knowledge of Microsoft Dynamics D365 Adaptive and Power BI.

Media Planner

Company: Complex NTWRK

Location: New York City, NY

Posted Jan 27, 2025

Complex, a global youth entertainment network founded in 2002, is a leading platform for pop culture categories like streetwear, music, sneakers, and sports. It has expanded into a comprehensive content and culture platform, integrating discovery, inspiration, community, and shopping. Complex is known for its immersive experiences, such as ComplexCon, and its commitment to redefining shopping through cultural relevance. The company is seeking a Media Strategy Development professional with a Bachelor's degree in Marketing, Advertising, Communications, or a related field, and proven experience in media planning. The role involves analyzing market trends, managing budgets, executing campaigns, analyzing data, collaborating with clients, managing vendor relations, and staying updated on industry trends.

Client Account Specialist

Company: Virtus

Location: Kansas City, MO

Posted Jan 27, 2025

Virtus, a next-generation insurance consulting firm, is seeking innovative individuals to join their rapidly growing team. The Client Account Specialist role, a key position on the Real Estate team, involves supporting the client success team, managing client accounts, and nurturing strong client relationships. The ideal candidate should live the Virtus Core Values, love details, have strong interpersonal skills, and possess an ambitious entrepreneurial spirit. The role requires 1-2 years of related commercial insurance experience, familiarity with Microsoft software, and strong communication skills. Virtus offers a strong culture, competitive benefits, and an inclusive environment.

Manager, Total Rewards

Company: E.L.F. Beauty

Location: New York City, NY

Posted Jan 27, 2025

elf Beauty Inc, a leading cruelty-free beauty company, is thriving with net sales of $1 Billion in FY24. They offer competitive compensation, benefits, and workplace flexibility. The Manager Total Rewards position involves developing and implementing compensation and benefits programs, partnering with business leaders, and managing equity grants. Requirements include a Bachelor's degree, 5+ years of experience in compensation and benefits, and proficiency in MS Office applications.

Finance and Operations Manager

Company: Advocate (ouradvocates.com)

Location: New York City, NY

Posted Jan 27, 2025

Advocate is a mission-driven startup aiming to streamline the government benefits application process. The company is seeking a Finance and Operations Manager with 12 years of investment banking experience to support the CEO in driving key finance and operations initiatives. The role involves financial analysis and reporting, revenue projections, operational efficiency, project management, and data-driven decision support. The position is remote and Advocate is an equal opportunity employer.

Manager Broadband Development

Company: Optimum

Location: New York City, NY

Posted Jan 27, 2025

Optimum, a leader in connectivity, is seeking a Manager of Embedded Broadband Development. The role involves leading a team to develop, enhance, and maintain embedded software for broadband devices, focusing on advanced technologies like DOCSIS, PON, and WiFi. The ideal candidate should have a Bachelor's or Master's degree in Computer Science or Electrical Engineering, 10+ years of experience in embedded software development, and expertise in networking protocols. The position offers a competitive salary range of $133,661 - $219,586 per year, based on skills and experience. Optimum values Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise, fostering a culture of collaboration, innovation, and continuous learning.

Management Consultant (IT/SSO/CYBER)

Company: Wavestone

Location: New York City, NY

Posted Jan 27, 2025

Wavestone, a leading global management consulting firm, is expanding its footprint in Asia and North America. The company is currently in a phase of growth and is looking to expand its team of consultants. As a consultant, you will work on strategy, operations, technology, and regulatory projects for financial institutions. The role requires superior academic results, up to 3 years of financial services work experience, exceptional interpersonal skills, strong analytical skills, and a customer-focused mentality. The pay range for this role is $80k-$170k. The position is based out of the New York office with travel requirements up to 80%.

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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