Customer Success Jobs in Remote

277,662 open positions · Updated daily

Looking for Customer Success jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Remote area.

Senior ICF Medical Writing Project Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Senior ICF Medical Writing Senior Project Manager for a global role. The position involves leading ambitious initiatives in clinical research, ensuring quality and compliance in the delivery of Informed Consent Forms (ICFs) and other critical documents. Key responsibilities include developing project timelines, collaborating with cross-functional teams, monitoring timelines, and managing client issues. Successful candidates will have proven project management skills, strong planning abilities, excellent communication skills, and experience in medical writing or clinical projects, preferably in the pharmaceutical/CRO industry. The role offers competitive remuneration, healthcare benefits, and opportunities for career growth in an innovative, forward-thinking organization.

Director, Channels and Alliances, Public Sector

Company: Datadog

Location: Remote

Posted Jan 24, 2025

Datadog is seeking a Director of Channels & Alliances to drive incremental revenue by building and scaling a US Federal and SLED partner community. The role involves hiring, developing, and managing a high-performing team, recruiting new partners, accelerating existing partner business, collaborating with sales and marketing teams, and serving as an executive sponsor for key partnerships. The ideal candidate should have 5+ years of leadership experience in the US Public Sector, 10+ years in business development or channel sales at a cloud services or SaaS organization, and excellent communication skills.

System Administrator

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 24, 2025

Senior Managing Consultant

Company: Kyndryl

Location: Bogota, Colombia / Remote

Posted Jan 24, 2025

Kyndryl is seeking a Senior Managing Consultant with extensive IT strategy and cloud technology expertise. The role involves delivering value to customers and Kyndryl by applying deep domain, technology, and industry expertise to analyze issues and create innovative solutions. The consultant will guide customers in adopting major cloud and non-cloud technologies, advise on technology options, and help make strategic choices. They will also lead a team of consultants and architects, facilitate workshops, and capture lessons learned to update methodologies. The ideal candidate should have consulting experience with a 'big 4' firm, knowledge of major cloud technologies, and subject matter expertise in at least three domains. They should possess strong analytical skills, presentation skills, and understanding of DevSecOps, Agile, and Scrum.

ICF Medical Writing Program Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking an ICF Medical Writing Program Manager for a position based in Bulgaria or Serbia. The role involves leading patient-centric medical writing programs, managing complex projects, engaging with clients, and ensuring high-quality document delivery. Key responsibilities include developing project plans, managing client relationships, collaborating with cross-functional teams, and mentoring junior staff. Successful candidates will possess advanced project management skills, excellent communication abilities, and in-depth knowledge of regulatory and document development guidelines. The company offers a competitive salary, extensive benefits, and a flexible working culture, emphasizing work-life balance and a collaborative environment.

Senior Customer Success Engineer - West US

Company: Apollo GraphQL

Location: Remote

Posted Jan 24, 2025

Apollo is seeking a Senior Customer Success Engineer to serve as a trusted advisor to large enterprises, guiding them through complex challenges and celebrating their wins. The role involves building deep, high-touch relationships with a small portfolio of high-revenue, high-potential accounts. The ideal candidate should have 7+ years of experience in a technical customer-facing role, a strong understanding of software development, APIs, and web technologies, and proven experience managing high-value accounts. Apollo offers competitive compensation, equity, and benefits, including medical, dental, and vision plans. This is a fully remote position open to candidates based in the US or Canada with work hours aligned to PST or MST time zones.

Director of Event Broadcast

Company: ServiceNow

Location: San Diego, CA / Remote

Posted Jan 24, 2025

Senior Consultant (1478)

Company: Highstreet IT Solutions

Location: Remote

Posted Jan 24, 2025

Highstreet, an Oracle Cloud Managed Services and Implementation partner, is seeking a Senior Payroll Consultant with extensive experience in public sector K12 and higher education institutions. The ideal candidate should have a deep understanding of payroll processes, be able to advise clients on process improvements, and have experience in implementing or supporting new ERP systems such as Oracle Fusion Cloud. The role involves building and maintaining strong client relationships, leading problem-solving efforts, and delivering key components of strategic roadmaps and account plans for clients. The candidate should have excellent leadership skills, strong communication abilities, and a proven track record of developing relationships with C-suite decision-makers.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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