Customer Success Jobs in USA

244,099 open positions · Updated daily

Looking for Customer Success jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the USA area.

Staff Experience Designer - Tooling

Company: Airbnb

Location: USA

Posted Jan 19, 2025

The text describes a job opportunity for a Staff Experience Designer at Airbnb. The role involves partnering with various disciplines to create user-friendly, accessible, and inclusive products. The designer will work on a wide range of tooling experiences to support current products and future opportunities. The ideal candidate should have strong craft in interaction and visual design, audacious pragmatism, curious tinkering, systems thinking, and radical collaboration skills. The role requires 10+ years of hands-on product design experience, domain experience in complex areas like multisided marketplaces, and proficiency in UX thinking, systems design, interaction design, visual design, and prototyping. The position is remote eligible but requires occasional meetings with crossfunctional partners based in Beijing.

Salesforce Experience Leader

Company: TTEC Digital

Location: USA

Posted Jan 19, 2025

TTEC Digital is seeking a Salesforce Experience Leader for a fully remote position based in the US. The role involves leading engagements with enterprise clients, setting objectives and vision, experience design consulting, and advising C-Suite leaders. The ideal candidate should have 8+ years of experience in leadership-based delivery roles, cross-platform Salesforce experience, and an enterprise client portfolio of 10+ years. The role also involves working with other technology portfolios and Salesforce direct teams, and participating in an annual incentive program. TTEC Digital has been certified as a Great Place to Work 2024-2025.

Key Account Director

Company: Tempus

Location: USA

Posted Jan 19, 2025

Tempus, a company passionate about precision medicine, is seeking a Key Account Director to drive sales of their RWD AI sequencing and clinical trial solutions to major biopharma accounts. The role involves proactively identifying and closing new sales opportunities, developing a deep understanding of each account's unique needs, and creating a supporting Tempus strategy. The ideal candidate should have a minimum of 10+ years in Business Development and Sales in the Life Sciences sector, with a proven track record of delivering consistent sales results within Biopharma accounts. They should also have a strong understanding of molecular data and artificial intelligence in drug discovery.

VP - Data and Analytics

Company: COMPLY

Location: USA

Posted Jan 19, 2025

COMPLY is a high-growth organization recognized for its compliance solutions, serving over 7000 clients globally. They are looking for a leader to build a world-class data organization, responsible for all aspects of Data Engineering. The role involves architecting the future of their data platform, leading data-driven engineering teams, and driving deep insights into their data. The ideal candidate should have a Bachelor's degree in a related field, 5+ years of direct people leadership experience, and 8+ years of industry experience in data science, data engineering, or data insights. They should also have experience building scalable data platforms using Cloud services and a strong understanding of modern application and data architecture patterns.

Account Growth Manager

Company: QuinStreet

Location: USA

Posted Jan 19, 2025

The job posting is for an Account Growth Manager role in the QuinStreet Rating Platform (QRP) team. The successful candidate will be responsible for driving revenue growth within a portfolio of assigned insurance agency and broker accounts. Key responsibilities include developing tailored growth strategies, meeting sales targets, managing client relationships, and providing strategic sales insights. The ideal candidate should have a BABS degree, 4+ years of sales experience, and proficiency in Excel and BI tools. The salary range is $90,000 to $120,000 annually, with additional benefits and potential bonuses.

Director - Brand and Communications

Company: Caribou

Location: USA

Posted Jan 19, 2025

The Director of Brand and Communications role at Caribou involves growing brand awareness and establishing the company as a leader in auto refinancing. The role requires strategic planning, storytelling, relationship building, and managing a team. The ideal candidate should have a strong background in brand strategy, PR, content strategy, and community engagement, with a proven track record in fintech or financial services. Caribou offers competitive compensation, equity options, robust benefits, and opportunities for professional development.

Business Development Executive

Company: Signifyd

Location: USA

Posted Jan 19, 2025

The Strategic Engagement Manager role involves new business creation, pipeline acceleration, and account management within high-tier accounts. Key responsibilities include prospecting, educating, and qualifying target accounts, aligning with Strategic Partners, conducting market research, and executing business development methods. The role requires 4+ years of relevant experience, strong organizational skills, and the ability to manage multiple priorities. Benefits include unlimited time off, 401K match, stock options, and more.

Sr. Director - Brand Marketing

Company: Hanna Andersson

Location: USA

Posted Jan 19, 2025

Hanna Andersson, a Portland-based premier kids and baby clothing brand, is seeking a Senior Director of Brand Marketing. The role involves leading integrated marketing strategies, developing long-term brand strategies, and collaborating cross-functionally to amplify the brand's voice. The ideal candidate should have 10+ years of experience in brand marketing, a proven track record in developing integrated marketing campaigns, and strong leadership skills. The company values design quality, sustainability, and helping families create meaningful moments.

Senior Consultant Sage Intacct

Company: BPM LLP

Location: USA

Posted Jan 19, 2025

BPM LLP is a large public accounting and advisory firm with a global team of over 1200 colleagues. They are a Certified B Corp working with clients in various industries. The company values people, fostering an entrepreneurial spirit and promoting diversity and inclusion. BPM offers a comprehensive rewards package, wellbeing resources, professional development opportunities, and flexible work arrangements. The Sage Intacct Consultant role involves providing exceptional support for existing customers, leading new implementations, and collaborating with team members to resolve challenges and improve processes. The ideal candidate should have a Bachelor's degree in Accounting, Business MIS, or a related field, with a minimum of 23 years of experience with Sage Intacct. They should possess strong problem-solving, communication, and organizational skills, and be enthusiastic, proactive, and customer-focused.

Director - Demand Generation

Company: TTEC Digital

Location: USA

Posted Jan 19, 2025

TTEC Digital is seeking a Director of Demand Generation to execute the Gotomarket strategy, drive brand awareness, and generate leads for B2B services companies. The role involves developing and implementing comprehensive demand generation strategies, managing multichannel marketing campaigns, utilizing marketing automation tools, collaborating with sales and product teams, conducting market research, analyzing data, overseeing content creation, leading a team, staying updated on industry trends, and enhancing market presence for business growth. The ideal candidate will have proven experience in demand generation and inbound marketing, expertise in digital social advertising and marketing automation tools, strong understanding of conversion rate optimization and multichannel marketing strategies, excellent analytical skills, strong communication and leadership skills, and experience in B2B services organizations. This position is eligible for an annual incentive program and offers benefits including medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off, and wellness time off. TTEC Digital has been certified as a Great Place to Work 2024-2025 and is committed to diversity and inclusion.

Salesforce Experience Leader

Company: TTEC Digital

Location: USA

Posted Jan 19, 2025

TTEC Digital is seeking a Director of Demand Generation to execute the Gotomarket strategy, drive brand awareness, and generate leads for B2B services companies. The role involves developing and implementing comprehensive demand generation strategies, managing multichannel marketing campaigns, utilizing marketing automation tools, collaborating with sales and product teams, conducting market research, analyzing data, overseeing content creation, leading a team, staying updated on industry trends, and enhancing market presence for business growth. The ideal candidate should have proven experience in demand generation and inbound marketing, expertise in digital social advertising and marketing automation tools, strong understanding of conversion rate optimization and multichannel marketing strategies, excellent analytical skills, strong communication and leadership skills, and experience in B2B services organizations. This position is eligible for an annual incentive program and offers benefits including medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off, and wellness time off. TTEC Digital has been certified as a Great Place to Work 2024-2025 and is committed to diversity and inclusion.

Staff Experience Designer - Support

Company: Airbnb

Location: USA

Posted Jan 19, 2025

The role involves partnering with various disciplines to create user-friendly products that foster an emotional connection with the community. The focus is on designing elegant customer support solutions using emerging technologies. Crucial skills include strong craft in interaction and visual design, audacious pragmatism, curious tinkering, systems thinking, and radical collaboration. The Staff Experience Designer will drive a holistic vision for agent tooling, lead multiple initiatives, and collaborate with cross-functional teams. The role requires 10+ years of product design experience, domain expertise in complex areas, and proficiency in UX thinking and systems design.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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