Customer Success Jobs in USA
244,099 open positions · Updated daily
Looking for Customer Success jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the USA area.
Head of Consumer Marketing - MetaMask
Company: Consensys
Location: USA
Posted Jan 18, 2025
MetaMask, the world's leading web3 wallet, is seeking a strategic and innovative Head of Consumer Marketing. This role involves defining MetaMask's marketing strategy, overseeing product launches, cultivating a community of over 30 million monthly active users, and fostering collaboration between Product and Marketing teams. The ideal candidate will have 10+ years of marketing experience, a proven track record in consumer-focused roles, and a deep understanding of web3 blockchain or crypto technologies. They will lead a dynamic team in a high-growth environment, driving consumer adoption, monetization, and innovation in the Web3 space.
Director of Video Production/Head of YouTube
Company: HubSpot
Location: USA
Posted Jan 18, 2025
HubSpot Media is seeking a senior content leader to lead the video strategy for its B2B content company, which reaches 50 million people monthly through various channels. The ideal candidate will have experience in creating successful YouTube content, scaling high-growth video teams, and managing cross-functional teams. They will be responsible for implementing an editorial strategy that drives audience growth and customer acquisition, setting a high bar for editorial excellence, and guiding a team of producers, scriptwriters, editors, and motion designers. The role offers a competitive cash compensation range of $240,000 to $384,000 annually, along with potential equity and benefits.
Global Sales Trainer
Company: Apollo.io
Location: USA
Posted Jan 18, 2025
The Global Sales Trainer role at Apollo's Customer Education team is a dynamic and exciting opportunity for a sales expert with a deep background in prospecting, sales engagement, negotiation, sales management, and sales enablement. The role involves creating compelling training videos and written content for Apollo Academy, interviewing power users and customers, hosting daily live onboarding webinars, and creating certification tracks. The ideal candidate should have extensive sales experience, a portfolio of video training content, exceptional speaking skills, and a track record of driving meaningful results in sales or sales training roles.
Staff Software Engineer - Labels
Company: Shippo
Location: USA
Posted Jan 18, 2025
Shippo, a leading shipping layer for ecommerce, is seeking a Staff Software Engineer for its Labels team. The role involves designing scalable solutions for Shippo's label API and carrier integrations, optimizing label generation, streamlining refund processes, and mentoring team members. Key responsibilities include software service design and deployment, promoting microservices, enhancing the CI/CD pipeline, ensuring system performance, architecting database schemas, leading system design, participating in peer reviews, collaborating with business teams, providing on-call support, championing testing and automation, engaging in business development, and demonstrating leadership and influence. The ideal candidate will have proven experience leading high-impact projects, extensive technical expertise, exceptional communication skills, a customer focus, strong coding skills, strategic thinking, problem-solving abilities, a commitment to excellence, and an advanced degree in Computer Science or related field.
Senior IT SaaS Administrator
Company: Muck Rack
Location: USA
Posted Jan 18, 2025
The company is seeking a Senior IT SaaS Administrator with 2+ years of experience to join their growing team. The role involves working closely with various teams to provision access, automate workflows, administer SaaS applications, and manage vendors. The ideal candidate should have experience with Okta, Google Workspace, M365, Slack, Zoom, and Trelica, as well as knowledge of IT automation and scripting languages. The company values scale, quality, delivery, and customer experience, and offers a competitive salary with a quarterly bonus plan.
Account Executive (Director of Strategic Accounts)
Company: OfferFit
Location: USA
Posted Jan 18, 2025
OfferFit is seeking an Account Executive Director of Strategic Accounts to lead new and existing senior customer relationships. The role involves working closely with business development and marketing teams, leading discussions with potential customers, and determining the highest-impact applications of OfferFit's AI solution. The successful candidate will build relationships with senior leaders at customer companies, communicate customer needs to product and marketing teams, and sell a product with strong product-market fit. OfferFit provides strong support from leadership, prioritizes sales, and offers a fast-paced, supportive, and professional team environment. The ideal candidate is an execution-focused leader, people person, process-driven, entrepreneurial, technology enthusiast, clear communicator, and sales expert with a history of enterprise sales and familiarity with SPIN selling and MEDDPICC qualification methodology.
Director of Engineering - App
Company: Shippo
Location: USA
Posted Jan 18, 2025
Shippo, a leading shipping layer for ecommerce, is seeking a seasoned engineering leader to drive its App strategy. The App, used by SMB customers on platforms like Shopify and Wix, allows them to manage shipping needs from an intuitive interface. The Director of Engineering will lead the entire App engineering function, including billing, orders, and maintenance. Key responsibilities include partnering with Product Management, mentoring engineering managers, leading software development, and fostering innovation. The ideal candidate should have deep technical knowledge, strong communication skills, and expertise in software languages like Python, JavaScript, and Go. Shippo offers a comprehensive benefits package, including healthcare coverage, flexible working, and professional growth opportunities.
Digital Engagement Manager
Company: Tanium
Location: USA
Posted Jan 18, 2025
The Digital Engagement Manager at Tanium will play a crucial role in the company's scaled customer success model. They will collaborate with various teams to ensure a cohesive customer journey and align customer success goals with OKRs. The manager will develop and implement engagement strategies, utilize data to detect at-risk renewals, and provide updates on the efficacy of onboarding and digital enablement programs. Tanium is seeking a candidate with a Bachelor's degree, proven experience in Customer Success, proficiency in Salesforce or similar platforms, digital marketing experience, strong project management skills, and a project management mindset.
Software Engineering Manager - IAM
Company: TCGplayer
Location: USA
Posted Jan 18, 2025
eBay is inviting applications for a Software Engineering Manager position in the Risk Intelligence and Identity and Access Management team. The role involves leading a team of engineers to design and deliver resilient, high-performance services and tools that protect the company's applications and data. The successful candidate will be responsible for driving the vision, guiding technical roadmaps, managing engineering workflows, and collaborating with various teams to deliver scalable software solutions. The ideal candidate should have 8 or more years of software development experience, 3 or more years in a people management role, a degree in computer science or a related field, and proven success in designing, building, and maintaining large-scale IAM systems. eBay is an equal opportunity employer committed to fostering a culture of continuous learning, growth, and collaboration.
Global Events Lead
Company: Cobalt
Location: USA
Posted Jan 18, 2025
Cobalt, a remote cybersecurity company, is seeking a dynamic Global Events Leader with at least 5 years of event management experience, including 2 years as an Event Lead in a cybersecurity firm. The role involves developing and implementing event strategies, managing budgets, and overseeing onsite logistics. The ideal candidate should have experience in trade shows, field events, and virtual events, and possess strong cross-functional collaboration skills. Cobalt offers competitive compensation, benefits, and opportunities for professional growth.
Platform Product Manager - PMS
Company: Cloudbeds
Location: USA
Posted Jan 18, 2025
The company is seeking a highly skilled Platform Product Manager with expertise in the hospitality industry to lead the development and optimization of their core Property Management System (PMS) platform. The role involves feature development tailored to the unique needs of midmarket and larger properties, ensuring scalability, accuracy, and operational efficiency. The successful candidate will work closely with cross-functional teams to deliver robust solutions, manage taxes and financial elements, and collaborate with engineering teams to optimize platform performance. They will also serve as a liaison between business and technical teams, communicate effectively with stakeholders, and use data to drive continuous improvement of the platform.
Customer Support Representative
Company: Purity Coffee
Location: USA
Posted Jan 19, 2025
Purity Coffee is seeking a Customer Support Representative for a remote position with the option of onsite work in Greenville, SC. The role involves multichannel customer support, including phone, email, live chat, and occasional weekend shifts. The representative will manage 150-250 support tickets weekly, participate in team meetings, and contribute to departmental strategic planning. The ideal candidate should have excellent communication skills, problem-solving abilities, and patience. Familiarity with the coffee industry is a plus. Benefits include paid time off, medical, dental, and vision insurance, 401K, life insurance, and personal development benefits.