Customer Success Jobs in USA

244,099 open positions · Updated daily

Looking for Customer Success jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the USA area.

Senior Solutions Architect

Company: Docker

Location: USA

Posted Dec 18, 2024

Docker is a remote-first company with a strong focus on simplifying the lives of developers who create world-changing apps. The company has raised significant funding, experienced exponential revenue growth, and is looking for a talented Sr Solution Architect to join their rapidly expanding team. The role involves working closely with customers, sales, engineering, and product management to ensure customer satisfaction, help customers adopt Docker products, and present on various topics related to Docker and DevOps.

Contracts Program Manager

Company: Vercel

Location: USA

Posted Dec 18, 2024

Vercel offers a Frontend Cloud service for building and scaling web applications. They have an opportunity for a Contracts Program Manager to join their Legal team and support sales and procurement deals. The role involves learning Vercel's internal structures, product offerings, and policies. The candidate should have experience in contract negotiation, independently drafting and executing commercial contracts, and building technology solutions for contracting programs.

Security Researcher

Company: Vercel

Location: USA

Posted Dec 18, 2024

Vercel's Frontend Cloud provides a developer experience and infrastructure to build, scale, and secure a faster, more personalized web. They use Vercel to build dynamic user experiences on the web and are seeking a Security Researcher to strengthen their security posture. The role involves vulnerability research, WAF rule development, customer enablement, threat intelligence, product roadmap shaping, and security tooling development.

Sr Staff Fullstack Engineer - Trust Engineering, Tools Tech Lead

Company: Pinterest

Location: USA

Posted Dec 18, 2024

The Trust Tools Tech Lead role at Pinterest involves leading the technical vision and strategy for Trust and Safety tooling, collaborating with stakeholders, and fostering a culture of continuous learning and improvement. The ideal candidate has 10+ years of software engineering experience, deep understanding of system software architecture, and proven success in technical leadership.

Senior Director of B2B Marketing

Company: TeamSnap

Location: USA

Posted Dec 18, 2024

TeamSnap is seeking a Senior Director for its B2B business lines to drive market leadership and revenue growth for its software and payment solutions and advertising and sponsorship solutions serving the massive youth sports market. The ideal candidate is a strategic growth-focused leader with deep experience leading high-impact B2B marketing teams in SaaS businesses.

Revenue Accounting Manager

Company: Bestow

Location: USA

Posted Dec 18, 2024

Bestow is seeking a Revenue Accounting Manager to join their team and contribute to implementing processes and systems of scale, ensuring accurate technical accounting and compliance as they expand their enterprise business. The ideal candidate is a hands-on professional with SaaS revenue accounting expertise and cross-functional collaboration skills.

Digital Sales Representative - Expansion

Company: Twilio

Location: USA

Posted Dec 18, 2024

Twilio is seeking a Digital Sales Representative to lead relationships with Self Service customer base and Communications platform customers. The role involves managing and expanding customer accounts, executing programmable sales plays, and working crossfunctionally with internal teams. Required experience includes a technical SaaS/CPaaS background, business forecasting, and analytical account development strategy. The role is remote and not eligible for hire in certain states. Twilio offers competitive pay, generous time off, healthcare, and retirement savings program.

Manager, Customer Management

Company: Carrot Fertility

Location: USA

Posted Dec 18, 2024

Carrot Fertility is seeking a Manager of Customer Management to lead a team of Customer Success Managers. The role involves building strategy, delighting customers, and working closely with cross-functional teams to deliver a best-in-class experience. The team serves as the main point of contact for customers and has successfully managed complex projects. Carrot Fertility is a leading global fertility and family-building platform with a passion for delighting customers and improving their overall Carrot experience.

Staff Product Analyst

Company: Grafana Labs

Location: USA

Posted Dec 18, 2024

The company is seeking a Staff Product Analyst to join their growing data team and help implement product analytics tools like FullStory, Rudderstack, and Segment. The role involves cross-functional collaboration with PM, UX, and Engineering departments, and will focus on new product areas like Grafana's new products. The successful candidate will have experience in product analytics, data visualization, and dbt modeling.

Sales Development Representative

Company: Panoptyc

Location: USA

Posted Dec 18, 2024

Panoptyc uses AI and manual review to detect theft at over 15000 markets in the US. They serve Fortune 500 companies and SMBs, with a fully remote team looking to expand. The company is seeking a sales representative to help grow their business in current channel micro markets, with a focus on new clients and existing ones. The position is a trial period, starting as contract-to-hire. The role involves learning about the company, educating on products, calling on leads, and managing business development activities. The company offers competitive pay and benefits, with a $75000-$90000 OTE.

Lead Executive Assistant

Company: Clari

Location: USA

Posted Dec 18, 2024

Clari's Revenue platform offers forecasting accuracy and visibility, helping companies like Okta, Adobe, Workday, and Zoom improve sales performance. The role of an Executive Assistant at Clari involves supporting C-level executives, managing travel arrangements, and ensuring seamless customer service. Clari is a remote-first company offering competitive wages, stock options, and company-paid benefits.

Senior DevInfra Engineer

Company: SandboxAQ

Location: USA

Posted Dec 18, 2024

SandboxAQ is a high-growth company delivering AI solutions that address global challenges. They are looking for an experienced DevInfra Engineer with CICD experience and familiarity with main cloud providers. The role involves ensuring smooth release of products and services, collaborating with cross-functional teams, and deploying, monitoring, and optimizing systems. The company offers competitive salaries, stock options, and benefits.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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