Customer Success Jobs in USA

244,099 open positions · Updated daily

Looking for Customer Success jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the USA area.

Web Analytics & Optimization Lead

Company: BHG

Location: USA

Posted Dec 17, 2024

The Web Analytics and Optimization Lead will play a crucial role in shaping the web marketing strategy by leveraging data-driven insights to optimize web performance and enhance user engagement. The ideal candidate will possess a strong understanding of web analytics tools and techniques and the ability to present findings to stakeholders compellingly.

Application Support Engineer

Company: Gemini

Location: USA

Posted Dec 17, 2024

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. They offer a wide range of crypto products and services for individuals and institutions in over 70 countries. Their mission is to unlock the next era of financial creative and personal freedom. They have a flexible hybrid work policy for employees in the US and believe it increases productivity through more in-person collaboration where possible. They are establishing themselves as the industry leading exchange for institutional trading of digital assets and are looking for a full-time Application Support Engineer to join their team.

Senior Big Data Hadoop ML Engineer (GCP)

Company: Rackspace

Location: USA

Posted Dec 17, 2024

Rackspace Technology is seeking a Senior Big Data Engineer with extensive experience in the Apache Hadoop ecosystem to work remotely in the US. The role involves developing scalable and robust code for large-scale batch processing systems, working in Java, and contributing to Machine Learning pipelines. The position requires excellent communication skills, problem-solving abilities, and proficiency in GCP for big data processing and storage. The anticipated starting pay range varies by state.

RPA Solution Technical Architect

Company: Bayada

Location: USA

Posted Dec 17, 2024

The Technical Architect Robotics Process Automation RPA with UiPath experience will play a pivotal role in designing and implementing end-to-end RPA solutions for BAYADA Home Health Care clients. The Technical Architect will lead the technical aspects of RPA projects, collaborate with cross-functional teams, and ensure seamless integration and successful implementation. Expertise in UiPath, software development life cycle, deployment methodologies, infrastructure, and API is critical for success.

Customer Support Specialist

Company: Abridge

Location: USA

Posted Dec 17, 2024

Abridge is a healthcare technology company that uses AI to transform patient-clinician conversations into structured clinical notes in real-time with deep EMR integrations. They are committed to delivering exceptional products and services, and are looking for a Customer Support Specialist to join their rapidly growing team.

Senior Product Operations Specialist

Company: Mercury

Location: USA

Posted Dec 17, 2024

Mercury is a financial technology company offering a complete financial stack for startups. They have grown to over 200,000 startups and small businesses worldwide. The Product Operations team plays a crucial role in enabling Mercury's product development and growth. The role of a Product Operations Specialist involves working closely with teams to gather and synthesize customer insights, ensure smooth product launches, and help scale the team. The total rewards package at Mercury includes base salary, equity, stock options, and benefits. The target new hire base salary ranges for this role are $112,900 - $132,800 for US employees in specific cities, and CAD 102,700 - $120,800 for Canadian employees.

Senior Manger - Strategic and Marketplace FP&A

Company: Upwork

Location: USA

Posted Dec 17, 2024

Upwork is a global work marketplace that serves businesses and individuals. They have done over $38 billion in work last year and are looking for a Senior Manager of Strategic and Marketplace FP&A to help with financial decisions. The role involves financial forecasting, modeling, and analysis, as well as leading a team.

Staff Software Engineer, AI Products

Company: Rad AI

Location: USA

Posted Dec 17, 2024

Rad AI, a healthcare AI company, has raised $80+ million in funding, closed on series B financing with Khosla Ventures, Gradient, Google's AI fund, and ARTIS. They have formed a partnership with Google to collaborate on generative AI for healthcare. Their AI is used by over 13% of radiology groups and healthcare systems, including Kaiser Permanente and HCA Healthcare. They are recognized as one of the most promising healthcare AI companies. They are looking for a Software Engineer to join their AI product team.

Technical Engineering Manager - Money Management

Company: The Motley Fool

Location: USA

Posted Dec 17, 2024

The Technical Engineering Manager for Money Management will play a pivotal role in driving the success of the Money Management business unit and its subdivisions through strategic use of technology. The role involves collaborating with stakeholders, developing a technical strategy, managing resources, ensuring regulatory compliance, and maintaining accurate records. The manager will also participate in product development, manage vendors, and oversee testing and quality assurance. The role requires fostering a culture of delivery, managing vendor relationships, coordinating with various Fool teams, providing updates to leadership, investigating opportunities for enhancement, conducting regular check-ins with direct reports, serving as a mentor, managing team resources, and driving professional development.

Staff - Machine Learning Engineer

Company: Twilio

Location: USA

Posted Dec 17, 2024

Twilio is seeking a Staff Machine Learning Engineer to join their Efficiency Engineering team and develop cutting-edge solutions using AI and Data Science for external and internal customers. The role offers an opportunity to work on groundbreaking projects and collaborate with talented professionals. Required skills include 6+ years of applied ML experience, experience with Python and its libraries, and familiarity with LLMs.

Machine Learning Engineer

Company: KoBold Metals

Location: USA

Posted Dec 17, 2024

KoBold is a leading independent mineral exploration company and technology developer, using AI models and novel sensors to guide exploration programs. They have proven their first discovery with less capital than the industry average and have a portfolio of over 60 projects for high-quality discoveries. The company is seeking a software engineering team member to build scalable ML systems for mineral exploration projects.

Senior Developer Advocate

Company: Apollo

Location: USA

Posted Dec 17, 2024

The job posting is for a Senior Developer Advocate at Apollo to lead efforts in building a thriving community around Apollo Connectors. The role involves creating high-quality connectors, developing engaging content, and fostering collaboration among contributors. The goal is to establish a thriving connector community with growing membership and partnerships, and increase usage and adoption through effective outreach and engagement. The position is remote and offers competitive compensation, equity, and benefits.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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