Customer Success Jobs in USA

244,139 open positions · Updated daily

Looking for Customer Success jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the USA area.

Senior Developer Advocate - Grafana Developer Advocacy

Company: Grafana Labs

Location: USA

Posted Nov 29, 2024

Grafana Labs is looking for a Developer Advocate to help users build cool stuff. The ideal candidate is an experienced technical communicator who loves participating in open source communities and is excited about teaching and engaging with the world.

Manager - Product

Company: Figma

Location: USA

Posted Nov 29, 2024

The job description is for a Product Manager role at Figma, requiring 5+ years of experience, strong collaboration skills, and a willingness to learn and develop skills. The role involves partnering with leadership, coaching and managing a team, and driving product strategy.

Senior Customer Support Specialist

Company: Zipline

Location: USA

Posted Nov 29, 2024

Zipline is a company that helps retail workers by providing a platform to improve communication and customer service. They are hiring a Senior Customer Support Specialist to join their team and are looking for someone with strong troubleshooting and problem-solving skills.

Senior Appeals Specialist

Company: Adaptive Biotechnologies

Location: USA

Posted Nov 29, 2024

Adaptive Biotechnologies is a company that is powering the age of immune medicine. They are looking for a Sr. Appeals Specialist to join their team. The role involves designing and implementing an appeal strategy to optimize reimbursement success and reduce claim denials.

Manager - Benefits

Company: Alma

Location: USA

Posted Nov 29, 2024

The job posting is for a Benefits Manager position at Alma, a remote-first company. The role involves overseeing benefits programs, developing a benefits strategy, and ensuring compliance with regulations. The company offers a range of benefits, including health insurance, 401K plan, and wellness programs.

Manager - Community Content

Company: 1Password

Location: USA

Posted Nov 29, 2024

1Password is a company that values simplicity, honesty, and a human-centric approach to solving problems. They are looking for a Manager Community Content to lead a team of content producers to create engaging and informative content for their customer community.

Software Engineer - Money

Company: Vercel

Location: USA

Posted Nov 29, 2024

Vercel is seeking a Product Engineer with a specialization in billing systems to join their Engineering team. The role involves designing and implementing new billing features and enhancements for the Vercel platform, collaborating with cross-functional teams, and optimizing billing systems performance.

Web Content Manager

Company: StackAdapt

Location: USA

Posted Nov 29, 2024

StackAdapt is a self-serve advertising platform looking for a Web Content Manager to join their team. The role involves creating and optimizing content for the website, improving brand messaging and user experience, and working closely with other teams.

Director of User Research

Company: Workiva

Location: USA

Posted Nov 29, 2024

The job posting is for a Director of User Research position at Workiva, requiring a candidate with a strong background in user research methodologies, passion for user-centric design, and ability to lead a team. The role involves defining the user research vision, conducting research studies, and driving prioritization of research efforts.

Senior Analytics Engineer

Company: Workiva

Location: USA

Posted Nov 29, 2024

The job description is for a Senior Analytics Engineer at Workiva, responsible for developing and delivering mission-critical data and metrics, and driving data-driven decisions. The role requires strong analytical skills, experience with data engineering, BI development, and data science, and excellent communication and interpersonal skills.

Senior Strategic Account Executive

Company: Twilio

Location: USA

Posted Nov 29, 2024

Twilio is hiring a Senior Strategic Account Executive for High Tech Accounts. The role involves managing and expanding relationships with High Tech customer accounts, developing and executing account strategy, and driving the sales process from prospecting to deal closure. The company values diverse experiences and encourages applicants with alternative backgrounds to apply.

Senior CX Content Developer

Company: 1Password

Location: USA

Posted Nov 29, 2024

The job posting is for a Senior Content Developer at 1Password, a company that values simplicity, honesty, and a human-centric approach. The role involves creating engaging and informative content for the customer community, and requires experience in content production and technical writing. The company offers a range of benefits, including health and wellbeing programs, growth and future opportunities, and flexibility and community support.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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