Customer Success Jobs in Washington DC

50,146 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

General Management Analyst

Company: Digital Cloak

Location: Washington DC

Posted Jan 17, 2025

Digital Cloak is hiring a General Management Analyst for a government client. The role involves supporting day-to-day operations, providing administrative support, coordinating with stakeholders, and contributing to project documents. The ideal candidate should have strong analytical skills, excellent communication abilities, and at least 3 years of relevant experience. The position requires US citizenship, a security clearance, and the ability to work remotely with occasional onsite meetings in Washington DC. The role offers significant growth opportunities and the chance to work in a multidisciplinary team.

Document Processor

Company: CSC

Location: Washington DC

Posted Jan 20, 2025

CSC is seeking an Associate Client Order Coordinator for a full-time position in Springfield, IL. The role involves reviewing and processing legal documents, managing customer orders, and providing excellent customer service. CSC values the candidate's experience in hospitality, retail, or restaurant environments, and offers a supportive work environment with competitive benefits. The company is committed to professional growth, community involvement, and work-life balance, and has been recognized as a Top Workplace. CSC provides challenging work, career opportunities, and excellent benefits, including medical, dental, life insurance, a 401k with employer match, and paid time off.

Federal Account Executive, 4th Estate (Remote, DMV)

Company: Dynatrace

Location: Washington DC

Posted Jan 18, 2025

The role at Dynatrace involves executing account plans to maximize revenue potential, focusing on product land and growth, and targeting net new logos in the Federal market. The individual will consult with executives to develop an enterprise-wide strategy, generate velocity by establishing Dynatrace in new and existing markets, and ensure customer implementations are successful. The role requires a HS diploma or GED and at least 3 years of enterprise software sales experience. Preferred qualifications include managing sales cycles in complex organizations, experience selling into Federal DoD/IC accounts, and outstanding communication skills. Dynatrace offers a competitive compensation package, including unlimited personal time off, an employee stock purchase plan, and medical/dental benefits.

Controller (Remote)

Company: M3USA

Location: Washington DC

Posted Jan 17, 2025

M3 USA, a healthcare innovation company founded in 2000, is hiring for a Controller position. The role involves GL Accounting, Corporate Accounting Functions, FP&A Functions, and other responsibilities. The ideal candidate should have a Bachelor's degree, CPA, and 7-10 years of related experience. They must possess strong FP&A skills, excellent communication, and proficiency in Excel. Familiarity with NetSuite and Procurify is a plus. M3 USA offers competitive wages and benefits, including health insurance, 401k, and paid vacation.

Lead Engineer

Company: Stream Realty Partners

Location: Washington DC

Posted Jan 20, 2025

Stream Realty Partners, founded in 1996, is a fast-growing full-service commercial real estate services organization. They operate in core markets coast to coast, completing billions in annual transactions in various property types. The company values smart, honest, nice, and passionate individuals, offering a meaningful and impactful career with opportunities for growth and development. The Lead Engineer position involves supervising and directing employees in building maintenance, repair, and alteration, planning and scheduling work projects, and administering service contracts. The role requires knowledge of building maintenance principles, practices, and safety regulations, as well as the ability to use hand and power tools, plan and organize work, and analyze complex technical and administrative problems.

FAST Labs - Edge and Spectral AI Technology Development Manager (Hybrid)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Jan 19, 2025

BAE Systems FAST Labs is seeking a Technology Development Manager for their Edge and Spectral Artificial Intelligence research group. The role involves leading proposals, building strategic partnerships, implementing programmatic strategies, and providing business oversight for multiple programs. The ideal candidate will have a strong background in cognitive EW, RF Machine Learning, or Trustworthy AI, and excellent communication skills. The position offers a competitive salary range of $140,690 - $239,140 and comprehensive benefits.

Human Capital Program Support Specialist

Company: BryceTech

Location: Washington DC

Posted Jan 17, 2025

BryceTech, a company with expertise in analytics and engineering, is seeking a Program Support Specialist. The role involves providing planning and program support for leadership development programs, managing administrative processes, and coordinating project assessment activities. The ideal candidate should have a Bachelor's degree, 2 years of relevant experience, strong organizational and problem-solving skills, and proficiency in MS Teams, Microsoft Project, Excel, Word, and PowerPoint. BryceTech offers a competitive salary, comprehensive health benefits, and an educational reimbursement program.

Data Architect - 100% Remote (REF1574W)

Company: Citizant

Location: Washington DC

Posted Jan 16, 2025

Citizant, a leading provider of professional IT services to the US government, is seeking a Data Architect to join their remote team. The role involves collaborating with stakeholders, designing and maintaining scalable data models, defining data standards, and staying updated on industry trends. The ideal candidate should have a minimum of 10 years of experience in data management and architecture, strong SQL proficiency, and knowledge of data integration techniques. Familiarity with cloud-based platforms and Agile Teams is a plus. A Masters Degree in Computer Science or a related field is required, along with the ability to obtain a Public Trust Clearance and US Citizenship.

Lead Business Analyst

Company: Digital Cloak

Location: Washington DC

Posted Jan 17, 2025

Digital Cloak is hiring a Lead Business Analyst to support a government client. The role involves working directly with the customer, overseeing junior team members, and collaborating with a multidisciplinary team. Key responsibilities include analyzing statements of work, providing guidance to the customer, tracking contract details, and engaging with stakeholders. The ideal candidate should have extensive consulting experience, strong analytical skills, and the ability to lead and manage various project tasks. A 4-year degree is required, and PMP certification is preferred. The position is based in Washington DC, with remote work options and potential on-site meetings. US citizenship is required, and a security clearance is necessary.

BARDA Program Manager

Company: BryceTech

Location: Washington DC

Posted Jan 17, 2025

BryceTech, an Equal Opportunity Employer, is seeking a Project Manager with extensive experience in managing Federal contracts. The role involves overseeing technical and functional activities, ensuring compliance with contract requirements, managing staff, and providing leadership to Contractor staff. The position is remote and offers a competitive salary, comprehensive health benefits, and an educational reimbursement program.

Program Associate, Speakers

Company: Active Minds, Inc.

Location: Washington DC

Posted Jan 19, 2025

Active Minds, a leading nonprofit organization dedicated to promoting mental health awareness, is seeking a highly organized individual with experience in event planning. The Program Associate Speakers will independently oversee the booking and execution of a wide array of professional events per year, ensuring a professional and superior client experience. The role involves contract and booking logistics, virtual and in-person event coordination, virtual event management, special project management, speaker liaison, programmatic evaluation and improvement, and Salesforce management. The ideal candidate should have recent grad or 1+ years of experience in hospitality event management, sales and marketing, customer service, or related professional areas. Prior experience with virtual event platforms and CRM platforms, particularly Salesforce, is preferred. The position offers a competitive salary, robust benefits, and an environment that is friendly to remote working and life-work balance.

Operations Associate

Company: BluShark Digital

Location: Washington DC

Posted Jan 17, 2025

BluShark Digital, a leading digital marketing agency based in Washington DC, is seeking an Operations Associate. This role involves supporting people operations, office management, finance, and company culture initiatives. Key responsibilities include reviewing vendor agreements, providing IT support, assisting with financial reports, managing employee records, and supporting event planning. The ideal candidate will have a Bachelor's degree, strong organizational skills, excellent communication, and proficiency in Google Workspace Suite. BluShark Digital is committed to a respectful work environment and equal employment opportunities.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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