Customer Success Jobs in Washington DC

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Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

MRI Technologist - Bellevue - FT/Evening

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Dec 15, 2024

The job involves providing high-quality patient imaging, specifically MRI, in accordance with physicians' orders. The role encompasses ensuring patient safety, maintaining equipment, and adhering to safety standards. Key responsibilities include performing quality images, developing films, evaluating images for technical quality, and providing patient education. The role also involves customer service, maintaining patient and employee safety, and general behavior expectations such as punctuality and teamwork. Basic qualifications include a high school diploma, certification as a Radiologic Technologist, and Basic Life Support certification. Preferred qualifications include MRI experience and experience with cross-sectional anatomy.

Staff Accountant

Company: Analytica

Location: Washington DC

Posted Dec 15, 2024

Analytica is seeking a Staff Accountant to perform various accounting and finance related duties, including accounts payable, accounts receivable, and payroll. The role also involves assisting with office administration duties and working with a diverse team of data and analytics professionals. The position requires a Bachelor's degree in Accounting or Finance, 2 years of experience in an accounting role, and previous payroll experience. The company is a leading consulting and information technology solutions provider to public sector organizations.

On-Site Tier II Lead

Company: Leidos

Location: Washington DC

Posted Dec 14, 2024

Leidos Digital Modernization group is seeking an OnSite Tier II Lead to support the HEITS program in Washington DC. The Department of Homeland Security DHS has a continuing requirement for Homeland Enterprise Information Technology Secure Services HEITS for the continued operations and maintenance and evolution of the Homeland Secure Data Network HSDN and the Classified Local Area Network CLAN. The USSS OnSite lead will assist with overall responsibility with respect to the execution of the HEITS Service Lifecycle, including managing classified enterprise IT and telecommunication asset inventories, operation and maintenance services, IT and telecommunication hardware and software lifecycle, and maintaining the replacement and maintenance of the IT and telecommunication equipment and consumable inventories.

Sales Engineer - Federal

Company: WalkMe

Location: Washington DC

Posted Dec 15, 2024

WalkMe is a pioneer in the Digital Adoption Platform (DAP) domain, empowering business leaders to leverage technology effectively. The company seeks a Sales Engineer to support the Account Executive, develop technical relationships, and communicate WalkMe's value to customers. The role requires extensive experience in SaaS sales, Federal Acquisition processes, and working with CRM systems like SFDC. WalkMe is committed to fostering an inclusive culture and offers flexible work arrangements, professional development, and comprehensive health care coverage.

Senior Data Engineer (Python, Java, AWS)

Company: Capital One

Location: Washington DC

Posted Dec 14, 2024

Capital One is seeking a Senior Data Engineer with a strong background in data engineering, communication skills, and a willingness to work in a cross-functional team. The role involves collaborating with Agile teams, working with a team of developers, utilizing programming languages like Java, Scala, Python, and Open Source RDBMS and NoSQL databases, and sharing a passion for staying on top of tech trends.

Program Manager III

Company: CAE

Location: Washington DC

Posted Dec 14, 2024

This position is responsible for overall program performance including schedule performance, cost performance, and customer affinity by executing the following duties. The ideal candidate should have a Bachelor's or Master's degree, at least 10 years of program management experience, and a strong background in earned value cost accounting and reporting. The role requires coordinating and working with cross-functional teams, strong communication skills, and Microsoft Office Suite skills. The position is eligible for DoD Personal Security Clearance and requires extensive travel.

Business Development Analyst

Company: BLN24

Location: Washington DC

Posted Dec 15, 2024

BLN24 is a winning digital creative agency supporting the US Federal Government. They seek a skilled New Business Development Analyst to join their team, responsible for identifying growth opportunities, creating strategies, and supporting proposal and capture processes. The role requires strong communication skills, problem-solving abilities, and experience in new business development. BLN24 offers competitive benefits, a flexible work environment, and a focus on employee well-being.

Senior Named Account Executive, Department of Homeland Security

Company: Cloudflare

Location: Washington DC

Posted Dec 14, 2024

The sales team at Cloudflare is looking for a seasoned sales professional with a technical background to help cover the Federal market for US specifically DHS. The ideal candidate will be responsible for developing and executing against a comprehensive account territory plan, driving sales in a defined territory or account list to achieve revenue targets, and assisting in creating and articulating compelling value propositions for Cloudflare services. The person in this role will also manage contract negotiations, maintain a robust sales pipeline, and develop long-term strategic relationships with key accounts.

Senior Program Associate

Company: Dcode

Location: Washington DC

Posted Dec 15, 2024

Dcode is a company that aims to improve government operations through technology and innovation. They offer advisory services and are looking for a Senior Program Associate to support their fast-growing government business. The role involves building relationships with government leaders, assisting with client advisory work, and drafting reports and deliverables. The company values diversity, inclusivity, and a collaborative environment.

Fair Lending Compliance Manager

Company: NewRez

Location: Washington DC

Posted Dec 15, 2024

The text describes a job position for a Fair Lending Compliance Manager. The role involves managing the company's fair lending program, ensuring compliance with laws and regulations, and overseeing fair lending monitoring and testing of lending portfolios. The manager is expected to advise on fair lending risk issues, partner with business unit managers, and ensure employees are trained to comply with fair lending requirements.

Prisma Cloud Solutions Architect

Company: Palo Alto Networks

Location: Washington DC

Posted Dec 14, 2024

Palo Alto Networks is a company that aims to be the cybersecurity partner of choice, protecting digital lives and shaping the future of cybersecurity. They value disruptive innovation, collaboration, integrity, and individuality. They offer ongoing learning, personal wellbeing programs, and a culture of psychological safety. The SA role is a highlight of a technical sales career, with opportunities to educate customers, showcase security best practices, and act as a conduit for customer feedback.

Senior Microsoft Systems Engineer

Company: FINRA

Location: Washington DC

Posted Dec 15, 2024

The Senior System Engineer is responsible for implementing, testing, and documenting systems and components using core platforms and services such as Microsoft M365, Active Directory, Network File Servers, and PKI Certificate Services. The role involves reviewing and analyzing process and system specifications, designing and implementing operating systems and system software products, and ensuring the company's reliability, availability, and serviceability metrics are sustained and improved. The position also requires overseeing implementation of security guidelines, performing field-level hardware repairs and upgrades, and documenting and communicating status in a timely manner.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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