Customer Success Jobs in Washington DC

50,146 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Senior Consultant - Cyber & Privacy

Company: CrossCountry Consulting

Location: Washington DC

Posted Dec 12, 2024

CrossCountry is a consulting firm specializing in cyber risk management and compliance strategies. They offer a unique culture, professional development opportunities, and a wide range of services including CISO advisory, cyber risk assessments, and privacy program design. The company values enthusiasm, entrepreneurialism, and a great sense of humor. They offer comprehensive healthcare options, flexible spending accounts, a 401k with company matching, and generous parental and maternity leave policies. CrossCountry is committed to equal employment opportunities and complies with all federal, state, and local laws.

Project Manager

Company: TDI (Tetrad Digital Integrity)

Location: Washington DC

Posted Dec 11, 2024

Tetrad Digital Integrity TDI is seeking an experienced IT Project Manager to support the legislative branch of Congress in their transition. The position requires managing multiple projects using Agile techniques and Clickup, working with the PMO Lead, and leading communication across various stakeholders. The candidate should have a Bachelor's degree in a related field, 5+ years of IT project management experience, and a PMP certification. Preferred qualifications include a Certified Scrum Master certification and Agile project management experience.

Senior Network Architect SME

Company: Leidos

Location: Washington DC

Posted Dec 12, 2024

The job posting is for a Network Architect SME with a focus on Cisco switching and routing, traffic engineering, and network operations. The role involves leading a team, ensuring service availability, and providing technical guidance. The position requires 100% onsite work and may allow for partial remote work in the future.

Account Manager - Mon - Fri 9am-6pm

Company: Williams Lea

Location: Washington DC

Posted Dec 12, 2024

Williams Lea is hiring for an Account Manager position in their Washington DC office. The role is full-time with a salary of $76000-$80000 per year. Benefits include health insurance, 401k, PTO, life insurance, paid parental leave, and more. The Account Manager will lead operations, communicate a vision for client service, and focus on delivering operational excellence.

Business Development Manager

Company: Skilled Wound Care

Location: Washington DC

Posted Dec 12, 2024

The text is a job description for a Business Development Manager position at Skilled Wound Care. The company is rapidly expanding and seeks a clinically oriented individual to identify and secure partnerships with skilled nursing facilities. The role involves strategic market analysis, proposal development, building relationships, achieving targets, and collaborating with teams. The qualifications include a Bachelor's degree, 3-8 years of sales experience, and excellent communication skills. The role requires travel, and the compensation includes a salary of $80000-$90000 DOE plus a quarterly bonus, health benefits, and a 401K plan. The company values diversity and equality.

Business Development Associate - Entry Level

Company: Skilled Wound Care

Location: Washington DC

Posted Dec 12, 2024

Skilled Wound Care is looking for a passionate Entry Level Business Development Associate to join their fast-paced healthcare sales environment. The role involves market research, client outreach, relationship building, and collaborating with a dynamic team to exceed sales quotas. The training program includes sales skills development, industry insights, real-world simulations, and mentorship. No prior sales experience is required, and the compensation includes a salary of $68,000 with uncapped commission potential.

Director, SEC & Financial Reporting

Company: Microstrategy

Location: Washington DC

Posted Dec 12, 2024

MicroStrategy is a market leader in enterprise analytics and mobility software, pioneering the BI and analytics space. They are also leading a groundbreaking shift in treasury reserve strategy by adopting Bitcoin as a key asset. The company values innovation, curiosity, and a relentless pursuit of excellence. They are seeking a candidate for a SEC reporting position with 10+ years of relevant experience.

Data Scientist

Company: Steel Point Solutions

Location: Washington DC

Posted Dec 12, 2024

Steel Point Solutions is a certified SBA HUBZone small disadvantaged business WOSB, offering integrated business solutions for government and commercial enterprises. They are looking for a Data Scientist to analyze large volumes of data, develop data models, perform statistical analyses, and create data visualizations to inform decision-making.

Capture Strategist

Company: Govini

Location: Washington DC

Posted Dec 12, 2024

Govini is seeking a Capture Strategist to join their GotoMarket team and create compelling proposal submissions for competitive wins in the federal market. The role involves working crossfunctionally to assemble internal teams, advise on persuasive writing techniques, and ensure proposals convey proper key messages, value propositions, and differentiators. The ideal candidate should have experience in end-to-end capture and proposal management, strong understanding of the federal acquisition process, excellent communication skills, and previous experience writing proposals for a SaaS-based company.

Project Manager, CFPMO

Company: MassMutual

Location: Washington DC

Posted Dec 12, 2024

The text describes a project manager position within the Corporate Function Program Management Office (CFPMO) at MassMutual. The role involves supporting the standup of new organizational initiatives in Law and HR, Employee Experience, and other areas. The project manager will work closely with the CFPMO Portfolio Lead and follow a standardized project management process. The team is focused on driving and aligning critical programs and projects, creating more visibility, and enabling better prioritization, collaboration, and execution. The ideal candidate should have 10+ years of project management experience, 5+ years in a PMO, and experience leading projects impacting core HR functions or systems.

Distinguished Engineer – Associate Experience Portal

Company: GEICO

Location: Washington DC

Posted Dec 12, 2024

GEICO is seeking an experienced Engineer to drive their insurance business transformation and create a culture of psychological safety and continuous improvement. The role requires strong engineering design experience, thought leadership, and experience with CMSs. The Distinguished Engineer will focus on multiple areas, provide technical leadership, and collaborate with various teams to solve complex problems.

Senior Sales Manager - MassMutual

Company: MGM Resorts International

Location: Washington DC

Posted Dec 12, 2024

The job posting for Senior Sales Manager at MGM Resorts International is seeking an enthusiastic individual to create unique and showstopping experiences for guests. The primary responsibility is to identify and secure group bookings, drive Rooms and Catering revenue, and maintain an understanding of property meeting space outlets and venue capabilities. The ideal candidate should be proficient in PC software, have excellent customer service skills, and be able to communicate effectively in English. The job offers wellness incentive programs, access to company discounts, free meals, and healthcare benefits.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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