Customer Success Jobs in Washington DC

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Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Technology Sales Leader - US Federal Civilian

Company: IBM

Location: US Washington

Posted Dec 04, 2024

This text describes a role within IBM as a Federal Technology Portfolio Seller. The role involves working with clients to adopt and consume IBM's hybrid cloud data and AI solutions. The role requires deep knowledge of Federal customers, technical skills, and the ability to translate customer requirements into a cross-product portfolio architecture. The role also involves strategic advisory, cocreation with clients, and demonstrating the value of IBM's products, services, and people. The role is based in DC and requires a demonstrable track record of success in complex technology sales and account relationship development. The role requires Federal industry expertise or experience selling to Federal Civilian or other public sector clients.

Field Sales Representative – Hiring Immediately

Company: Lee Company

Location: Washington, DC

Posted Dec 04, 2024

AmeriPro Roofing is hiring Outside Sales Representatives in Northern and Southern Maryland. They provide fully staffed departments for every stage of the job process, giving representatives more time to focus on sales. The company offers competitive compensation, benefits, and opportunities for growth and advancement.

Prisma Cloud Sales Specialist - Navy and Intel

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 04, 2024

Palo Alto Networks is dedicated to being the leading cybersecurity partner, ensuring a safer digital world. They value innovation, collaboration, and integrity. The company offers a supportive environment with flexible development programs. The role focuses on sales, particularly in driving revenue and growth for Prisma Cloud. The ideal candidate is a dynamic sales professional with a strong technical background, active security clearance, and a proven track record in exceeding sales quotas. The position promises substantial compensation and the opportunity to make a significant impact in the cybersecurity landscape.

DC Store Supervisor

Company: MM.LaFleur

Location: Washington, DC

Posted Dec 04, 2024

M.M.LaFleur, a female-founded womenswear company based in New York City, is seeking a Store Supervisor for its Washington, D.C. Georgetown store. The role involves driving revenue through individual selling, maintaining a book of business, and assisting with training the team on visual and operational processes. The ideal candidate should have strong customer service skills, brand knowledge, and the ability to create personal styling experiences. They must be comfortable in a fast-paced environment, have fashion and sales experience, and be able to work full-time including weekends and evenings. The position requires prolonged periods of standing/walking and frequent lifting of up to 30 lbs.

Program Analyst

Company: BryceTech

Location: Washington DC

Posted Dec 04, 2024

BryceTech is seeking an experienced Program Analyst to join their team and support their Federal Government Customer. The successful candidate will work as a member of the HCORE support team providing day-to-day support for a government Policy and Program office. The Program Analyst is responsible for planning, organizing, securing, and managing resources to bring about the successful completion of specific program goals and objectives.

Secretary III

Company: CGI

Location: Washington, DC

Posted Dec 04, 2024

CGI Federal is seeking an Administrative Specialist for a Secretary III position in Washington, DC. The role involves managing correspondence, screening calls, liaising with various administrative areas, and using office automation software. Required qualifications include experience with SharePoint, proficiency in Microsoft Office Suite, a Bachelor's degree, and relevant work experience in administrative, finance, or analytical backgrounds. The position offers competitive compensation, benefits, and opportunities for career growth. US Citizenship is required due to the nature of the government contract.

Care Manager (LCSW) - Inpatient Psychiatry

Company: Lee Company

Location: Washington, CT

Posted Dec 04, 2024

Hartford HealthCare is seeking a Licensed Clinical Social Worker (LCSW) for a full-time position at Charlotte Hungerford Hospital in Torrington, Connecticut. The role involves collaborating with a multidisciplinary Care Management Team to provide comprehensive patient care, including psychosocial, financial, and discharge planning. The ideal candidate should have a Masters in Social Work, active LCSW licensure in Connecticut, and at least 3 years of Medical Social Work experience. The position offers opportunities for career development and growth within a cutting-edge healthcare organization that values work-life balance.

Field Sales Representative - $60k - $200k Compensation

Company: Lee Company

Location: Washington, DC

Posted Dec 04, 2024

AmeriPro Roofing, a leading residential roofing contractor, is hiring Outside Sales Representatives in Maryland. These representatives educate homeowners about storm damage entitlements for roofing, siding, and gutter projects. AmeriPro stands out due to its fully staffed departments, allowing reps more time for sales. The company offers competitive compensation including draw against commission, commission on approved sales, vehicle allowance, quarterly bonuses, full insurance benefits, and a 401K with employer match. Responsibilities include prospecting, qualifying, and closing sales, managing territories, inspecting properties for damage, and educating customers. Qualifications include 2+ years sales experience, reliable vehicle, strong communication skills, and ability to work independently.

Concierge Senior Specialist

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Dec 04, 2024

BCG is seeking a dynamic and team-centric individual for a highly visible role as the WAS Concierge Senior Specialist. The role involves collaborating with the Office Experience Team to ensure smooth operations and high-level customer service. Responsibilities include developing initiatives to improve concierge services, training junior team members, analyzing data for improvements, and managing digital tools. The ideal candidate should have strong service orientation, attention to detail, excellent communication skills, and proficiency in Windows applications.

Pharmacy Intern

Company: Walgreens

Location: Washington, DC

Posted Dec 04, 2024

The job involves learning to provide excellent patient care by assisting pharmacists and team members, adhering to regulations, and using pharmacy systems. The role focuses on customer experience, operations, and training. Responsibilities include engaging customers, resolving issues, modeling customer service, and maintaining a clean, organized pharmacy. The ideal candidate is a pharmacy student fluent in English, willing to work flexible hours, and prefers retail experience with Walgreens.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Dec 04, 2024

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional care. Interns will work under a licensed pharmacist, participate in patient care programs, and demonstrate empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Systems Consultant

Company: KeenLogic

Location: Washington DC

Posted Dec 04, 2024

KeenLogic is seeking a Systems Consultant to work with the US Senate Office of the Sergeant at Arms on hardware and software systems across Windows and Apple environments. The role involves troubleshooting, customer support, and ensuring users can efficiently utilize technology solutions. The position requires a Bachelor's degree, 5+ years of customer support experience, and technical expertise in multi-platform environments.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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