Customer Success Jobs in Washington DC

50,148 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Property Manager

Company: Bozzuto

Location: Washington, DC

Posted Dec 04, 2024

Bozzuto is a company that values community, inclusivity, and professional growth. They are seeking a Property Manager who embodies their core values and has extensive experience in property management, hospitality, or retail industries. The role involves leading by example, managing financial performance, cultivating strong relationships, and inspiring team growth. Bozzuto offers competitive compensation, health & wellness benefits, paid leave, retirement planning, tuition reimbursement, and a diverse range of employee resource groups. The company is committed to the overall well-being and professional development of its team members.

Area Human Resources Manager, US - A8 - Washington, DC

Company: H&M

Location: Washington, DC

Posted Dec 04, 2024

H&M is seeking an Area HR Manager to lead as a Strategic Business Partner, ensuring the best colleague experience by implementing the H&M people strategy. The role involves fostering a high-performing culture, championing values-driven culture, and developing talent acquisition strategies. The ideal candidate should have 2-4 years of HR or retail leadership experience, strong customer service skills, and knowledge of legal requirements. H&M values diversity, offers comprehensive benefits, and encourages personal style expression with employee discounts.

Customer Experience Assistant Manager

Company: Brilliant Earth

Location: Washington DC

Posted Dec 04, 2024

The text describes a job opening for an Assistant Manager at Brilliant Earth's Bethesda MD location. The role involves building and mentoring a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to deliver exceptional service to customers. The Assistant Manager will foster a positive environment, assist in recruitment, maintain a high standard of customer service, and improve the customer experience. The targeted salary budget is $60k annually.

Cyber Risk Analyst

Company: Red Gate Group

Location: Washington DC

Posted Dec 04, 2024

The Red Gate Group is seeking a skilled Cyber Risk Analyst to support the Defense Threat Reduction Agency (DTRA) in Reston, VA. The role involves working with DoD programs to discover their cyber risks, understand policies, and develop a mitigation plan. The candidate will work with engineers and subject matter experts to assess the entire threat landscape and help guide clients through a plan of action with presentations, white papers, and milestones. The ideal candidate will have 5+ years of experience in a professional IT environment, 3+ years of experience with cybersecurity, and 3+ years of experience with Assessment and Authorization (AampA) in support of DoD and IC programs.

Manager-Product Management

Company: GEICO

Location: Washington DC

Posted Dec 04, 2024

GEICO is looking for a Product Manager to join their Commercial Lines Delivery team. The ideal candidate should have a proven record of driving results, facilitating conflict resolution, and demonstrating strong leadership skills. The role is a hybrid position requiring onsite presence at GEICO's offices. The Product Manager will work closely with tech leadership and architecture, manage all aspects of a product feature lifecycle, and foster a strong agile discipline.

Technical Writer

Company: Harmonia Holdings Group

Location: Washington DC

Posted Dec 04, 2024

Harmonia Holdings Group LLC is a rapidly growing federal government contractor committed to providing innovative high-performing solutions to government clients. They are seeking a Technical Writer with a Top Secret Security Clearance to develop comprehensive documentation, gain deep understanding of products and services, and write user-friendly content that meets the needs of the target audience.

Systems Consultant (Recording Studio)

Company: KeenLogic

Location: Washington DC

Posted Dec 04, 2024

KeenLogic is seeking a Systems Consultant to work with the US Senate Office of the Sergeant at Arms, providing expert support for hardware and software systems in professional recording studios. The role involves supporting both Windows and Apple environments, managing studio-specific hardware, and assisting with mobile device integration. The candidate must have a Bachelor's degree in a relevant field, 5+ years of direct customer support experience, and exceptional verbal and written communication skills.

Senior Database Engineer

Company: Harmonia Holdings Group

Location: Washington DC

Posted Dec 04, 2024

Harmonia Holdings Group LLC is a rapidly growing federal government contractor seeking a Senior Database Engineer to join their team. The role involves ensuring database systems are robust, efficient, and scalable, collaborating with cross-functional teams, and leading projects to enhance database infrastructure. The company offers competitive compensation, a family-focused culture, and various benefits.

Help Desk Support Specialist

Company: Leidos

Location: Washington DC

Posted Dec 04, 2024

The National Security Sector of Leidos is offering a career opportunity for a Help Desk Support Specialist to work with the G2 Army MI Enterprise, providing IT repair maintenance operations logistics and engineering services. The position requires an active Top Secret SCI DoD security clearance and is based at the Pentagon. The role involves managing and supporting Incident Tickets, Service Requests, Change Requests, System Performance, and Identity Management Requests for both onsite and offsite personnel. The job requires a high school diploma or equivalent with 5+ years of related technical support experience, a working knowledge of computers, and currently possessing a DoD IAT Level II certification such as a Security+CE.

Federal Contracts Administrator

Company: Simple Technology Solutions

Location: Washington DC

Posted Dec 04, 2024

Simple Technology Solutions is looking for a Federal Contracts Administrator to join their team. The role involves supporting various aspects of subcontract administration and compliance with federal government contracting requirements. The company values collaboration, lifelong learning, and equity, and offers special incentives for team members living in qualified HUBZones. STS is committed to equal employment opportunity and prohibits discrimination, harassment, and retaliation.

DevSecOps Engineer

Company: IBM

Location: Washington, DC

Posted Dec 04, 2024

IBM Consulting offers a career with long-term relationships and collaboration with global clients. The DevSecOps Engineer role involves building, maintaining, and patching the DevSecOps pipeline for a Navy client. The engineer will work in an agile environment, conduct security scanning and remediation, and support production releases. Required expertise includes AWS native application development, understanding front-end and back-end, and obtaining a DOD Top Secret Clearance.

Technical Lead

Company: Harmonia Holdings Group

Location: Washington DC

Posted Dec 04, 2024

Harmonia Holdings Group LLC is a rapidly growing federal government contractor committed to providing innovative high-performing solutions to government clients. They are looking for a Technical Lead to manage a team of system and network admins for installation, configuration, maintenance, and security of their IT infrastructure. The role requires a Top Secret clearance with SCI and a bachelor's degree in a relevant field. The company offers competitive compensation, a family-focused culture, and a dynamic work environment with various benefits.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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