Customer Success Jobs in Washington DC

50,170 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Certified Underwriter

Company: Addison Group

Location: Washington, DC

Posted Oct 14, 2024

Addison Group's client is looking for a Certified Underwriter to join their team in Washington, DC. The role involves reporting to the Underwriting Manager, assisting with retail operations activities, underwriting project loans, ensuring accuracy and compliance of loan applications, and supporting internal staff with loan inquiries. The ideal candidate must be able to handle 60 files per month, have at least 2 years of relevant experience, possess a customer-focused mindset, work collaboratively, maintain professionalism, and have strong verbal and written communication skills.

Collections Specialist - Entry Level

Company: Addison Group

Location: Washington, DC

Posted Oct 14, 2024

The job posting is for an Entry Level Collections Specialist position. The role involves monitoring and reviewing delinquent accounts, making outbound collection calls, resolving billing problems, collecting payments, identifying issues causing account delinquency, and updating account status records. The ideal candidate should have a high school diploma or equivalent, proficient Microsoft Office skills, and 1-2 years of experience. The job involves communicating with other departments, preparing reports, and emailing or faxing documents to clients.

Infrastructure Service Lead (ISL)

Company: Leidos

Location: Washington, DC

Posted Oct 14, 2024

Leidos is seeking a System Administrator for a large enterprise IT contract with the DOD. The role involves real-time monitoring of enterprise services, coordinating with service lanes for outage resolution, and troubleshooting service disruptions. The ideal candidate should be technical, customer-oriented, and familiar with desktop software applications and IT Service Management software. They should possess experience in AWS cloud services, Tier 2 system administration, scripting/automation, and server patch management. Excellent communication skills and the ability to work effectively in a team are required. The position offers opportunities for career development and a good work-life balance.

Federal Financials Business Consultant Senior

Company: CGI

Location: Washington, DC

Posted Oct 14, 2024

CGI is seeking a Federal Financials Business Consultant Senior with 8+ years of Accounting/financial experience. The role involves developing knowledge of a client's industry, customers, organization, and business objectives. The consultant will lead Business Process Reengineering (BPR) efforts on financial processes, assess financial processes for automation opportunities, and provide quality client support. The position is based in Washington, DC, with a hybrid working model acceptable. Required qualifications include experience with federal financial management/accounting, federal budget execution, reimbursable agreements, and federal financial management. Desired qualifications include experience with Momentum, audits (federal preferred), SAP Business Analytics Certified Internal Auditor (CIA), Visio, Project Management, Microsoft Project, and automation tools. CGI offers competitive compensation, comprehensive insurance options, matching contributions through the 401(k) plan and share purchase plan, paid time off, and learning opportunities. US Citizenship is required.

Recruiter

Company: Addison Group

Location: Washington, DC

Posted Oct 14, 2024

Addison Group, a top 50 fastest growing company, is seeking a results-driven team player for a Recruiter position. The role involves prospecting new candidates, networking, and developing recruiting strategies. Key benefits include growth opportunities, work-life balance, cutting-edge training, a team-oriented environment, hands-on management, and a reward system. The Recruiter will identify and network with job seekers, maintain a candidate pipeline, and represent Addison professionally in all interactions.

Estate Settlement Advisor Sr

Company: PNC

Location: Washington, DC

Posted Oct 14, 2024

The job posting at PNC is for an Estate Settlement Advisor position in the DC office. The role involves providing estate administration and relationship management services to an assigned book of business, acting as a specialized fiduciary expert for estates, and engaging in fiduciary decision-making. Responsibilities include managing assets, coordinating appraisals, resolving conflicts, and ensuring accurate tax filings. The role requires a university degree, 8+ years of industry experience, and relevant certifications. PNC offers comprehensive benefits, including health insurance, retirement plans, and paid time off.

Food Service Worker Lead - Walter E. Washington Convention

Company: Aramark

Location: Washington, DC

Posted Oct 13, 2024

The Food Service Worker role at Aramark involves assisting with food preparation, portioning meals, and serving customers. The position offers a competitive hourly rate ranging from $26.00 to $28.00, with potential for additional compensation. Key responsibilities include leading food preparation, maintaining cleanliness, and ensuring customer satisfaction. Aramark provides comprehensive benefits, including medical, dental, vision, and work/life resources. The ideal candidate should possess strong customer service skills, leadership abilities, and a positive attitude. No prior experience is required, but Food Service Experience is preferred. The role involves working in a kitchen environment with potential physical demands.

Third Party Cyber Assurance (TPCA) Assessor

Company: Merrill

Location: Washington, DC

Posted Oct 14, 2024

Bank of America is seeking a Third Party Cyber Assurance (TPCA) Assessor to conduct information security assessments for third-party vendors. The role involves evaluating third-party information security risks, partnering with vendors for assessment preparation, and identifying and escalating non-compliant risks. The ideal candidate should have IT security audit/assessment experience, technical skills in information security and business continuity, and strong communication abilities. The job offers a competitive salary, benefits, and opportunities for growth and impact.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Oct 13, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, handling cashier duties, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. The ideal candidate should be at least 16 years old, physically capable of lifting up to 35 lbs, and have previous retail or customer service experience.

Catering Services Manager

Company: Aramark

Location: Washington, DC

Posted Oct 13, 2024

The Catering Services Manager role at Aramark is a leadership position responsible for overseeing all aspects of catering solutions and special events. The manager will lead the catering team to deliver events or catering delivery requests that meet customer expectations and service standards. Key responsibilities include developing catering solutions, maintaining client relationships, ensuring quality in event planning and execution, training team members, and managing food safety policies. The position offers a competitive salary range of $80,000 to $100,000, with potential for additional compensation. Qualifications include at least 2 years of experience, preferably in a management or supervisory role, and a bachelor's degree. Aramark values diversity and equal employment opportunities.

Teachers at Child Development Center at the Dept. of Labor

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Oct 14, 2024

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, is seeking dedicated teachers to join their team. The role involves implementing KinderCare's curriculum, creating a nurturing environment, partnering with parents, and supporting the center's success. Benefits include competitive pay, discounted child care, medical, dental, and vision benefits, and opportunities for professional growth. KinderCare is committed to equal opportunity employment and operates in more than 2,000 sites across 40 states and the District of Columbia.

Technical Project Manager - (Government Experience) - 38178

Company: Alion Science and Technology

Location: Washington, DC

Posted Oct 14, 2024

Enlighten, a HII company, is seeking a Project Manager (PM) for a cloud big data pilot program in Washington, DC. The PM will lead a team, interface with government representatives, and manage program execution, cost performance, and delivery objectives. The role requires a B.S. degree, 8+ years of federal government contracting experience, and a Secret clearance (TS/SCI preferred). Strong communication, organization, and attention to detail are essential. Prior experience with the U.S. Coast Guard and technical contracts is a plus.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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