Customer Success Jobs in Washington DC

50,170 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Director, Office of Information Technology and Data Services (Chief Technology Officer)

Company: Department of Transportation - Federal Highway Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Director is responsible for providing support to the DOT Chief Information Officer CIO and serves as the accountable executive for managing and overseeing FHWAs mission Information Technology IT resources.

Senior Identity Access Manager Engineer ( Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Sep 30, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is looking for a Senior Identity Access Manager Engineer to join its team.

Assistant Human Resources Officer (NAF) NF-04

Company: Department of the Army - US Army Civilian Human Resources Agency

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 30, 2024

The Joint Base Lewis McChord JBLM Nonappropriated NAF Fund HR Office is looking for a professional energetic person to join their team as an Assistant HR Officer. The job offers a $5000 relocation incentive and applicants who apply early may be sent first for consideration.

Management Analyst - BIL

Company: Department of Transportation - Federal Railroad Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is in FRAs Office of Railroad Development RRD Business Operations and Strategic Communications Staff. The position serves on a team that provides critical financial management, budget, procurement, and operational support services.

Management Analyst (DIRECT HIRE)

Company: Department of Transportation - Federal Motor Carrier Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position will assist in completing congressional reports, casework, and preparation for congressional hearings.

Senior Product Owner #5476

Company: Legislative Branch - Senate

Location: Washington DC

Posted Sep 30, 2024

The Senate Sergeant at Arms is seeking a Senior Product Owner. The vacancy announcement and application can be found on the United States Senate Career Page.

Human Resources Assistant (Recruitment & Placement)

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The mission of the DOJ is to uphold the rule of law, keep the country safe, and protect civil rights. The OJP's mission is to increase public safety and improve the fair administration of justice across America through innovative leadership and programs.

Budget Analyst

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is for a Budget Analyst at Departmental Offices Management CFO Management and Budget. The role involves budget planning, formulation, execution, and expensing for clients within the framework of the budget authority.

IT Specialist (SYSADMIN/CUSTSPT)

Company: Department of Energy - Bonneville Power Administration

Location: Pasco, Washington Pasco, Washington

Posted Sep 30, 2024

The position is for a senior Field IT Specialist responsible for providing comprehensive IT assistance and leading IT-related service support and resource policies.

Senior IAM Engineer (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Sep 30, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is looking for a Senior Identity Access Manager Engineer to join its team.

Information Technology Specialist (SysAdmin)

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Smithsonian Institution is a large museum complex with 21 museums and the National Zoo. The National Museum of African American History and Culture is a national museum for the study and exhibition of African American history and culture.

Senior Manufacturing Engineer, Intelligence Systems

Company: Anduril

Location: Washington DC

Posted Sep 30, 2024

Anduril Industries is a defense technology company that is seeking a Manufacturing Engineer to join their team. The company is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military. The role involves owning manufacturing of Anduril's intelligence systems, providing design for manufacturability and assembly feedback, and developing novel tooling solutions.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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