Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Client Growth Lead - Cybersecurity Services

Company: IBM

Location: Ciudad Autónoma De Buenos Aires, AR

Posted Dec 10, 2025

IBM Consulting offers career growth through client collaboration, innovation in hybrid cloud and AI, and strategic partnerships. The role involves consultative sales, cybersecurity expertise, and networking to drive business success.

Site Reliability Professional

Company: IBM

Location: Pune, IN

Posted Dec 10, 2025

This job description highlights a Site Reliability Engineer role at IBM with responsibilities in system monitoring, troubleshooting, deployment, and security. It emphasizes growth opportunities, collaborative environments, and required skills in automation, Linux, and cloud technologies.

Estágio em Tributos Indiretos

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 10, 2025

This internship at IBM Consulting offers career growth through client collaboration, skill development, and diverse responsibilities like research and analysis in a supportive environment.

Data Engineer-Business Intelligence

Company: IBM

Location: Pune, IN

Posted Dec 10, 2025

This job description outlines a role at IBM Consulting involving technical expertise in BI tools, SQL, and data visualization, with emphasis on innovation, collaboration, and continuous improvement. Requirements include a bachelor's degree, 5+ years of experience, and strong communication skills.

Package Consultant-SAP HANA SCM IBP

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This text describes a career opportunity at IBM Consulting, highlighting collaboration with global clients, innovation in hybrid cloud and AI, and professional growth through technical expertise and cross-industry projects. It emphasizes strategic SAP solutions, customer success, and career development in a dynamic environment.

Application Consultant-DevOps

Company: IBM

Location: Kochi, IN

Posted Dec 10, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and opportunities to drive impactful solutions through agile frameworks and advanced technology platforms.

人事/Human Resource Professional

Company: IBM

Location: Tokyo, JP

Posted Dec 10, 2025

The text describes a career in IBM HR focused on fostering trust, employee engagement, and workplace growth. It highlights collaboration with global teams, professional development opportunities, and a culture of innovation and inclusion. Roles involve supporting organizational growth, managing HR operations, and participating in transformation projects.

RHPAM BAMOE CP4BA Delivery Consultant

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This role offers career growth and collaboration opportunities, focusing on delivering world-class solutions and positive impact through technical expertise and client partnerships.

QA/Test Developer

Company: IBM

Location: Kochi, IN

Posted Dec 10, 2025

Turbonomic positions itself as a leading Application Resource Management company with proven scalable solutions. The job requires designing QA methodologies, automated testing, and cloud computing expertise, emphasizing product quality and Agile practices.

Client Experience Manager - Sports Entertainment

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

IBM leverages technology to enhance sports and entertainment experiences, focusing on event strategy, client engagement, and global partnerships. The role requires strategic thinking, project management, and compliance expertise to drive business objectives.

System Services Representatives- Houston, TX

Company: IBM

Location: Houston, US

Posted Dec 10, 2025

This job description outlines the role of an IBM System Services Representative, requiring technical support, client interaction, travel, and specific skills in IT systems and problem-solving. It details responsibilities, requirements, and physical demands of the field-based position.

Manager, HashiCorp Security Governance, Risk, and Compliance

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This job description highlights a Security GRC Manager role at IBM, emphasizing opportunities to lead a high-performing team, contribute to cloud-native solutions, and ensure compliance with security frameworks. The position requires expertise in GRC operations, people management, and familiarity with certifications like SOC 2 and ISO 27001.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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