Customer Success Jobs
979,932 open positions · Updated daily
Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.
Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.
Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.
Senior Observability Architect
Company: Grafana Labs
Location: USA
Posted Dec 06, 2025
Grafana Labs seeks an Observability Architect to lead technical partnerships, ensuring deep customer integration and driving product innovation through strategic leadership and technical expertise. The role emphasizes long-term customer success, observability solution design, and influencing product roadmaps while offering opportunities for technical growth and impactful contributions to the industry.
Sr. Staff Software Engineer - Pay Group Engineering
Company: Gusto, Inc.
Location: USA
Posted Dec 06, 2025
Gusto is hiring experienced engineers to join their teams working on core platform capabilities, improving existing systems for extensibility and scalability, and building the future of Gusto's Payroll system. The role involves guiding projects end-to-end, influencing feature specs, executing on projects, and maintaining code that powers core experiences. The Payroll team is the beating heart of Gusto's business, ensuring employees are paid accurately and on time while maintaining compliance with complex regulations.
Senior Business Data Analyst - Business Analytics
Company: Grow Therapy
Location: USA
Posted Dec 06, 2025
The Senior Business Data Analyst role at Grow Therapy involves partnering with business leaders to enable data-driven decision making. The role includes defining KPIs, uncovering insights, developing dashboards, and translating data into business value. Success is measured by the impact of insights on decisions, clarity of metrics, and improvements in business outcomes.
Engineering Team Lead (Java)
Company: Upwork
Location: Europe
Posted Dec 06, 2025
Upwork promotes a trust-driven platform enabling companies and professionals to collaborate innovatively. The job posting highlights opportunities for engineering leadership, technical excellence, and career growth, while emphasizing diversity and inclusion in their workforce.
D2C Growth Marketing Manager - Scout Acquisition
Company: Dscout
Location: USA
Posted Dec 06, 2025
Dscout is a flexible experience research platform that helps product teams connect with users. They are looking for a growth-focused marketer to help grow their Scout panel, an amazing community that powers research on their platform. The role involves attracting new Scouts, supporting research recruiting needs, optimizing growth and analytics, improving onboarding and engagement, and owning tools and tech.
District Success Manager - Khan Kids
Company: Khan Academy
Location: USA
Posted Dec 06, 2025
Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer high-quality learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. The company values diversity, equity, inclusion, and belonging, and is committed to improving learning outcomes for students worldwide, especially those in historically under-resourced communities. They are looking for a District Success Manager to support school and district partners in implementing Khan Academy Kids successfully.
Director - Revenue Operations
Company: Grow Therapy
Location: USA
Posted Dec 06, 2025
Grow Therapy is seeking a Director of Revenue Operations to lead and scale revenue systems strategy across the organization. The role involves designing a scalable RevOps framework, building and leading a team, optimizing the GTM tech stack, driving revenue intelligence, and enhancing GTM efficiency. The ideal candidate has 7+ years of experience in RevOps or GTM strategy roles, with 5+ years of people leadership experience, and a strong background in HubSpot, sales methodologies, forecasting, and data analytics.
Staff Software Engineer, Workflows - Distributed Systems
Company: Webflow
Location: USA
Posted Dec 06, 2025
Webflow is building an AI-native Digital Experience Platform as a remote-first company. They value trust, transparency, creativity, and diversity. The Workflows team is looking for a backend-leaning Staff Fullstack Engineer to lead and collaborate on implementing multiplayer branching experience, site workflows, and next-generation publishing pipelines. The role offers competitive compensation and benefits, and Webflow is committed to building an inclusive environment.
Director - Ecosystems Sales
Company: GitLab
Location: Europe
Posted Dec 06, 2025
The role of Director Ecosystem Sales EMEA involves leading a team to grow GitLab's business with partners across EMEA. The responsibilities include building relationships with partners, developing regional strategies, collaborating with teams, driving partner-influenced pipeline, and monitoring market trends. The ideal candidate should have experience in strategic partnerships, driving partner-influenced revenue, and leading distributed teams.
Senior Digital Strategist
Company: MissionWired
Location: USA
Posted Dec 06, 2025
MissionWired is a company that helps partners create revolutionary fundraising strategies and digital marketing campaigns for nonprofit organizations and political campaigns. They are looking for a Senior Digital Strategist with experience in digital communications, fundraising, and marketing to join their team. The role involves working with clients to assess their needs, designing and implementing cross-channel digital marketing campaigns, leading project teams, and providing top-quality customer service.
Head of Presales Engineering
Company: Lumos
Location: USA
Posted Dec 06, 2025
The role of Head of Pre Sales Engineering at Lumos involves leading and scaling the presales team, hiring and mentoring SEs, building the SE operating system, owning demo and POV strategy, partnering with sales leaders, building field assets, creating feedback loops, collaborating with RevOps, and modeling an inclusive culture. The ideal candidate should have 10+ years of B2B SaaS pre sales experience, domain fluency, proven lift in technical win rate, mastery of MEDDPICC, operational rigor, excellent communication skills, and the ability to travel as needed.
Senior Data Scientist - Consumer
Company: Reddit
Location: USA
Posted Dec 06, 2025
Reddit is hiring experienced Senior Data Scientists to join their growing Data Science team. The role involves partnering with cross-functional partners to drive product strategy, experimentation, and causal analysis. The ideal candidate will have an advanced degree in a quantitative field, expertise in SQL and programming languages, and strong technical communication skills.