Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Clinical Denial RN

Company: Guidehouse

Location: USA

Posted Dec 05, 2025

The Remote Clinical Denials Appeals Nurse position involves securing preservice approvals, reviewing denials, conducting medical necessity reviews, and coordinating appeals. The role requires a current Registered Nursing License, a Bachelor's Degree, and 4+ years of clinical experience. Guidehouse offers a comprehensive benefits package and a competitive salary range.

Enterprise Account Executive - Spanish speaker

Company: Canonical

Location: Latin America

Posted Dec 05, 2025

Canonical is a global tech company focused on open source software. They offer enterprise solutions based on their Linux distribution Ubuntu, targeting various industries. The company values empathy, intellect, passion, teamwork, and energy in their employees. They are expanding their sales team globally and seeking experienced professionals with open source knowledge.

$5k Monthly Virtual Assistant

Company: BEST ESTIMATE PRO

Location: Remote

Posted Dec 05, 2025

The job posting seeks a virtual assistant in the US, mentioning the candidate's business struggles and disability. It outlines duties, payment, and reimbursement details while emphasizing communication via SMS/email. The position is described as flexible but requires specific supplies and a reimbursement process.

Global Training Manager (Talent Operations)

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Global Training Manager. The position involves working closely with BPO accounts to provide training support, develop training materials, and ensure teams have the skills to deliver high-quality service to clients. The role requires excellent communication skills, project management abilities, and a passion for continuous learning and improvement.

Principal Marketing Specialist

Company: VSP Vision

Location: USA

Posted Dec 05, 2025

The text outlines a role in leading customer experience marketing strategies, collaborating with teams, managing agencies, and developing high-impact initiatives aligned with business goals. It details required skills, responsibilities, and compensation information for a marketing leadership position.

Enterprise Account Executive - Growth

Company: Grafana Labs

Location: UK

Posted Dec 05, 2025

This job posting describes a role for an Enterprise Account Executive at Grafana Labs based in the UK, focusing on sales growth, customer management, and consultative selling. It outlines key responsibilities, required experience, and compensation details, emphasizing a competitive environment and team collaboration.

Engineering Manager - Identity Access & Foundations

Company: Netflix

Location: USA

Posted Dec 05, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company focuses on creating amazing user experiences, developing AB tests and features for web, TV, and mobile platforms to encourage signups and keep members engaged. The Identity Access & Foundations team is expanding its investment in identity experiences, aiming to deliver a unified, secure, and scalable identity platform for seamless, personalized access across all Netflix domains and devices.

Enterprise Account Executive - Growth

Company: Grafana Labs

Location: Germany

Posted Dec 05, 2025

Grafana Labs is seeking an Enterprise Account Executive Growth based in Germany to prospect and grow existing business in the DACH region. The role involves identifying new opportunities, meeting sales goals, managing the sales process, and becoming an expert in the company's products. The ideal candidate will have 5+ years of experience in infrastructure technology sales, a history of goal achievement, and fluency in English and German.

Enterprise Account Executive - Acquisition

Company: Grafana Labs

Location: Sweden

Posted Dec 05, 2025

Grafana Labs is seeking an experienced Enterprise Account Executive based in Sweden to prospect and close new business across the Nordics. The role involves understanding customer needs, conveying the value of Grafana products, and managing the sales pipeline. The ideal candidate has 5+ years of technical sales experience, a track record of goal achievement, and excellent communication skills. Fluency in English and Swedish is preferred.

Engineering Director

Company: Docplanner

Location: Brazil

Posted Dec 05, 2025

Docplanner is a leading healthcare tech company expanding globally, offering a remote-friendly role with competitive benefits and a mission to improve healthcare through innovation.

Chief Counsel for Global Risk Solutions Office of Underwriting & Risk Office

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 05, 2025

Global Risk Solutions Legal is seeking an exceptional attorney to serve as the strategic proactive client partner and lead counsel to the GRSs Global Office of Underwriting. The role involves providing primary legal counsel for global underwriting strategy and risk governance, coordinating support from legal and compliance experts, and serving on senior leadership teams. The ideal candidate should have exceptional leadership skills, understanding of the global insurance industry, and expertise in commercial lines and complex underwriting issues.

Telecom Account Executive

Company: Canonical

Location: Anywhere

Posted Dec 05, 2025

Canonical's job posting highlights their mission in open source, global expansion, and hiring for sales roles with specific criteria, emphasizing excellence and innovation.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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