Customer Success Jobs

980,236 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Senior Market Manager Airbnb for Business

Company: Airbnb

Location: Canada

Posted Dec 03, 2025

Airbnb's Senior Market Manager role focuses on B2B growth, requiring sales expertise and strategic thinking. The position offers opportunities to drive business travel solutions and collaborate across teams, with a commitment to diversity and inclusion.

Staff Machine Learning Engineer - Communication & Connectivity

Company: Airbnb

Location: USA

Posted Dec 03, 2025

The text describes Airbnb's community and the role of a Staff Engineer in developing advanced machine learning solutions to enhance guest and host experiences. It highlights the opportunity to shape early-stage initiatives, lead ML applications, and foster engineering maturity.

DTC Ecom Direct Response Video Editor - High-growth DTC brand

Company: MNY Ventures

Location: Anywhere

Posted Dec 03, 2025

MNY Ventures seeks a skilled direct response video editor to scale their successful DTC campaigns. The role offers high autonomy, performance-based rewards, and opportunities to lead, with a focus on creating high-converting videos for a fast-growing supplement brand.

Senior Brand Manager

Company: Neowiz

Location: Brazil

Posted Dec 03, 2025

NEOWIZ is seeking a Senior Brand Manager for LATAM/Brazil with expertise in regional gaming markets. The role involves shaping brand strategy, executing localized campaigns, and collaborating with global teams. The company offers remote work, competitive benefits, and opportunities to contribute to award-winning game portfolios.

Medical Information Specialist - (French & English Speaking)

Company: EVERSANA

Location: UK

Posted Dec 03, 2025

EVERSANA is a global company with over 7000 employees committed to creating and delivering next-generation commercialization services to the life sciences industry. They prioritize improving patient lives, embrace diversity, and have a strong focus on customer service and innovation. The company offers a medical communications position that involves translating documents, responding to drug information inquiries, identifying adverse events, and medical writing.

Engineering Manager (iOS/android/frontend) - Cross Platform

Company: Canva

Location: New Zealand

Posted Dec 03, 2025

Canva seeks a leader to scale their cross-platform team, offering equity, flexible leave, and a focus on innovation and inclusivity. The role emphasizes technical leadership, team growth, and impactful engineering decisions while fostering a supportive work culture.

Director Demand Generation

Company: Fortive

Location: UK,Sweden,Netherlands,Spain

Posted Dec 03, 2025

The text outlines a comprehensive job description for a strategic marketing role involving demand generation, campaign management, ABM strategies, cross-functional collaboration, and performance tracking. It emphasizes technical expertise, language skills, and data-driven approaches across B2B SaaS and high-tech industries in the EMEA region.

Community Experiences Manager

Company: Figma

Location: USA

Posted Dec 03, 2025

Figma is seeking a community builder and connector to create programs that inspire engagement, foster advocacy, and influence adoption. The role involves designing hackathons, scaling advocacy programs, developing recognition and awards, and partnering cross-functionally. The ideal candidate has 5+ years of experience in community engagement, proven experience running community programs at scale, strong operations and program management background, excellent cross-functional collaboration skills, and a passion for community building.

Partner Marketing Manager

Company: Canonical

Location: North America,Latin America

Posted Dec 03, 2025

Canonical is a leading provider of open source software and operating systems, with a widely used platform called Ubuntu. The company partners with top technology companies and is looking for a Partner Marketing Manager to develop strategic relationships with global partners. The role involves building joint go-to-market plans, creating integrated campaigns, and growing Canonical's partner ecosystem.

CRM Lifecycle Lead

Company: Welltech

Location: Spain,Poland,Ukraine,Cyprus

Posted Dec 03, 2025

Welltech is a global wellness company with Ukrainian roots, aiming to help people build healthy habits for life. They have 255 million users and operate in multiple countries with a remote-friendly team of 700+ professionals. Welltech offers innovative apps like Muscle Booster, YogaGo, and WalkFit to empower users on their wellness journeys. The company values include growing together, driving results, leading by example, and being wellmakers.

Enterprise Support Specialist

Company: SoundStack

Location: USA

Posted Dec 03, 2025

SoundStack is an audio-as-a-service company that provides digital audio businesses with access to big tech, easy-to-use tools, and the ability to connect with any provider across the market. The Enterprise Support Specialist role is responsible for ensuring the technical success and satisfaction of VIP partners across both the Platform and Marketplace areas of SoundStack. The role involves providing frontline technical support, aiding in the onboarding process, acting as the primary point of contact for VIP partners, managing escalations, maintaining service level agreements, documenting client interactions, proactively monitoring service performance, communicating with stakeholders and customers, conducting training sessions, and participating in weekend and on-call support.

Service Delivery

Company: Blackbaud

Location: India

Posted Dec 03, 2025

The job requisition is for a Service Delivery Staff position at Blackbaud. The role involves delivering services to customers, managing processes, building customer relationships, and troubleshooting issues. The position requires strong organizational skills, attention to detail, and the ability to work in a fast-paced team environment. Blackbaud is a digital-first company with a flexible remote or hybrid work culture.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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