Customer Success Jobs
980,626 open positions · Updated daily
Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.
Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.
Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.
Senior Analytics Engineer
Company: Earnest
Location: USA
Posted Nov 21, 2025
This job description outlines a Senior Analytics Engineer role requiring expertise in data transformation, collaboration with cross-functional teams, and development of scalable data models. Key responsibilities include ensuring data reliability, using tools like dbt and Looker, and working with cloud platforms. The position demands experience in fintech, AWS services, and SQL.
Commercial Account Executive - Mid-Market
Company: GitLab
Location: USA
Posted Nov 21, 2025
The text describes the role of MidMarket Account Executives at GitLab, who are the primary point of contact for prospective and existing customers. They manage a broad book of business, work closely with other teams, and are responsible for meeting or exceeding quotas while fostering strong customer relationships. The role requires excellent communication, negotiation, and presentation skills, as well as experience with SaaS sales and Git software development tools.
Senior Graphic Designer & Videographer
Company: Grafana Labs
Location: USA
Posted Nov 21, 2025
Grafana Labs is seeking a versatile visual designer and video producer to transform complex ideas into clear, compelling stories. The role involves driving video and design projects, empowering teammates, adding production and design value, and creating content for events and GTM programs. The ideal candidate should have a portfolio of videos, slide decks, and visual assets that communicate technical concepts, significant experience designing high-impact digital or marketing solutions for SaaS B2B or technical products, and proficiency in video editing and production.
Senior Cloud Security Engineer
Company: ExtraHop
Location: USA
Posted Nov 21, 2025
ExtraHop is seeking a Senior Product Security Engineer to build and operate a security program for their cloud services and infrastructure. The role involves implementing and operating security tools, developing standards, performing threat modeling and code reviews, managing vulnerability management processes, and participating in incident response activities. The ideal candidate should have experience securing cloud environments, modern computing infrastructure, and container technologies.
Product Marketing Manager
Company: Newsela
Location: USA
Posted Nov 21, 2025
The Product Marketing Manager for Newsela's Social Studies and STEM products will lead go-to-market strategies, positioning, messaging, and cross-functional execution. They will partner with Product, Sales, Content, and Marketing teams to drive product adoption, support revenue growth, and represent the voice of educators and district decision-makers throughout the product lifecycle.
Strategic Account Executive
Company: GitLab
Location: Latin America,Mexico
Posted Nov 21, 2025
The role of a Strategic Account Executive for the Mexico market at GitLab involves leading enterprise growth by helping influential organizations adopt, implement, and expand their use of GitLab's AI-powered DevSecOps platform. The role focuses on strategic enterprise accounts, guiding customers through complex digital and DevOps transformations, and driving pipeline generation that translates into measurable Net ARR and long-term expansion. The successful candidate will build a strong enterprise portfolio in Mexico, create repeatable sales motions, and consistently forecast and report on deal progress and account health.
Industry Architect - New AI Cybersecurity Concept
Company: Red Cell Partners
Location: USA
Posted Nov 21, 2025
Red Cell is seeking an Industry Architect to lead a new cybersecurity concept with a path to become the future technical founder. The role involves monitoring emerging technologies, collaborating with engineering, developing product roadmap and go-to-market strategies, and engaging prospective customers. The ideal candidate has an entrepreneurial mindset, experience building AIML systems, and strong research and communication skills.
Senior Backend Engineer (Ruby) - Tenant Scale, Geo
Company: GitLab
Location: North America,Latin America,EMEA
Posted Nov 21, 2025
The role of a Senior Backend Engineer on the Geo team involves driving the development of scalable and performant product features for GitLab Replication, Disaster Recovery, and Backup & Restore. The engineer will lead technical initiatives, mentor team members, and actively learn from customer experience to guide the team in supporting customer needs. The role requires extensive experience with Ruby on Rails, PostgreSQL, and designing fault-tolerant distributed systems.
Integration Engineer - Client Experience
Company: TrueML
Location: USA
Posted Nov 21, 2025
The job posting is for a client-facing Integration Engineer role within the Client Experience team. The role involves designing and building custom integrations, improving operational efficiency, and providing technical support. The ideal candidate should have a bachelor's degree in a related field, 5+ years of experience in a technical role, expertise in Python and Golang, and experience with cloud-based technologies and API integrations.
Senior Manager - Sales Incentive Compensation
Company: Netflix
Location: USA
Posted Nov 21, 2025
Netflix is expanding its ads-supported tier globally and seeking a Senior Manager Sales Incentive Compensation Ops Leader to shape this new business area. The role involves designing and implementing sales incentive solutions, developing systems and operational roadmaps, and analyzing sales incentive plan effectiveness. The ideal candidate should have 10+ years of experience in sales incentive compensation, including 5+ years in the advertising industry, and a proven track record of driving complex solutions in dynamic sales environments.
Analytics Engineer (L5) - Simulator (Pricing)
Company: Netflix
Location: USA
Posted Nov 21, 2025
Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They launched an ads-supported tier in November 2022 and are building an in-house ad tech ecosystem. The Core Ads Algorithms team focuses on developing data-driven solutions for ad personalization and delivering relevant ad experiences to members while driving results for advertisers.
Senior Software Engineer
Company: Mozilla
Location: UK
Posted Nov 21, 2025
Mozilla's mission to build an open internet drives their work on Firefox and open-source projects. They seek a Senior Software Engineer to enhance AMO, offering competitive benefits and a collaborative environment.