Customer Success Jobs

980,626 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Enterprise Account Executive - Healthcare

Company: ElevenLabs

Location: USA

Posted Nov 20, 2025

ElevenLabs is a leading audio AI company that has developed humanlike speech technology. They have raised significant funding and achieved a high valuation. The company offers a Creative Platform and Agents Platform powered by proprietary AI models. They are seeking an experienced Enterprise Account Executive to drive growth in large enterprises.

Tech Lead - Storyteller Core Platform

Company: Storyteller

Location: Romania

Posted Nov 20, 2025

Storyteller is a fast-growing B2B SaaS platform seeking a technical leader to develop high-performance APIs and SDKs for sports brands. The role involves managing a team, designing systems, and leveraging AI, with a focus on scalability and innovation.

Tech Lead - Storyteller Core Platform

Company: Storyteller

Location: Hungary

Posted Nov 20, 2025

Storyteller is a fast-growing B2B SaaS company seeking a technical leader to manage a team and build scalable APIs. The role involves mentoring, system design, and AI integration, with a focus on sports tech. The process includes a take-home task and interviews.

Group Art Supervisor (must have pharma agency exp)

Company: EVERSANA

Location: USA

Posted Nov 20, 2025

EVERSANA INTOUCH is a global marketing agency network serving the life sciences industry. They provide creative, media, enterprise solutions, and data analytics services. The company values diversity, inclusion, and patient-centricity. They are looking for a Group Art Supervisor with extensive design experience and pharmaceutical industry knowledge.

Intermediate Fullstack Engineer (Ruby/Vue.js) - Growth

Company: GitLab

Location: Remote

Posted Nov 20, 2025

The Growth team at GitLab focuses on optimizing the user journey to drive product adoption and engagement. They experiment and implement data-driven improvements across the platform, collaborating with various teams. The role involves designing AB tests, building user onboarding flows, analyzing results, and contributing to frontend and backend development, with a focus on Ruby on Rails and Vue.js.

Sales Account Executive

Company: Influur

Location: Mexico

Posted Nov 20, 2025

Influur is a company that uses creators' data and AI to revolutionize influencer marketing, making it measurable, predictable, and scalable. They are seeking a dealcloser to join their team and help scale the influencer marketing industry by winning new business, growing existing accounts, and building long-term relationships with clients.

Senior Product Manager - Star Trek Fleet Command

Company: Scopely

Location: Remote

Posted Nov 20, 2025

Scopely's Star Trek Fleet Command continues to thrive as a top-grossing game. The Senior Product Manager role involves strategic planning, live operations, and player advocacy. Scopely emphasizes innovation, diversity, and global community engagement.

Tech Lead - Storypilot

Company: Storyteller

Location: Romania

Posted Nov 20, 2025

The job posting describes a full-time contractor role for a fast-growing B2B SaaS platform called Storyteller. The company is building an AI-native multiproduct platform to help partners create and personalize immersive content. The role involves leading a team of engineers, designing production systems, and leveraging AI tools. The company values technical leadership, problem-solving, communication, ownership, and a learning mindset.

Senior Customer Success Manager

Company: Menlo Security

Location: Korea, Republic of

Posted Nov 20, 2025

Menlo Security is a leading cybersecurity company with a mission to enable secure global communication and collaboration. They are growing rapidly and seeking passionate, ethical, and organized talent. The Senior Customer Success Manager role involves building strong relationships, driving product adoption, and ensuring customer success.

Tech Lead - ClipCrop

Company: Storyteller

Location: Romania

Posted Nov 20, 2025

The job posting describes a fully remote, high-growth B2B SaaS platform called Storyteller that helps companies add Instagram-style Stories to their apps and sites. The company is looking for a technical lead to own outcomes, lead a team of 24 engineers, and build production systems using the latest hardware tech stack and tools. The role involves designing and implementing NET services, APIs, and SQL Server for a multitenant B2B SaaS platform, as well as leveraging AI to accelerate development and adoption.

Sr. Principal Hardware Engineer

Company: ExtraHop

Location: Remote

Posted Nov 20, 2025

This job description outlines a hardware engineering role requiring technical leadership in NDR design, collaboration with suppliers, expertise in enterprise-scale hardware, and knowledge of specific technologies. It includes qualifications, preferred skills, and a salary range of $190,000-$220,000 plus benefits.

Senior Solution Architect

Company: Anaplan

Location: Germany

Posted Nov 20, 2025

The job posting is for a Senior Solution Architect role focused on leading transformative planning engagements in Supply Chain Finance, Sales Performance Management, or Workforce Planning across Germany and EMEA. The position requires strategic thinking, deep consulting acumen, and hands-on solution design experience. The role involves advising senior leaders, designing high-performing Anaplan solutions, solving complex business problems, and collaborating with cross-functional teams to drive measurable business value.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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