Excellent Customer Experience Jobs in New York City, NY

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Looking for Excellent Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the New York City, NY area.

Ironworker/Welder - With Clean Valid Drivers License

Company: Brookyn

Location: Brooklyn, NY

Posted Sep 07, 2025

A Brooklyn Ironworks Company need a skilled full time Ironworker - MUST HAVE Driving experience of at least 5 years/clean valid drivers license and ability to…

Senior Manager, Software Engineering, Full Stack

Company: Capital One

Location: New York, NY

Posted Sep 08, 2025

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding…

Senior Software Engineer

Company: Capital One

Location: New York, NY

Posted Sep 08, 2025

Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies.

Tax Technology and Transformation (Law Solutions) Legal and Contract Management Technology - Manager

Company: EY

Location: New York, NY

Posted Sep 07, 2025

Approved technical certification, CPA license or membership to state Bar or progress to attaining those mentioned. Tax and Legal function assessments.

Senior Designer

Company: Sollis Health

Location: New York, NY

Posted Sep 08, 2025

Leverage emerging design tools (including AI) to prototype faster, visualize concepts, and push creative experimentation. Unlimited PTO and Generous Sick Time.

Lead AI Engineer (GenAI Platform Services, Python)

Company: Capital One

Location: New York, NY

Posted Sep 08, 2025

Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency,…

Lead AI Engineer (AI Foundations, Python)

Company: Capital One

Location: New York, NY

Posted Sep 08, 2025

Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency,…

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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