Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Program Director

Company: Bounteous

Location: Remote

Posted Feb 03, 2025

Bounteous, a leading digital transformation consultancy, is seeking a Program Director with extensive project management experience, particularly in Agile methodologies. The role involves leading diverse teams, managing project scope, budget, and timeline, and ensuring client satisfaction. The ideal candidate will have a strong understanding of digital development processes, technologies, and data privacy standards. They will also serve as a Scrum Master, facilitating Agile ceremonies, and managing project risks. The candidate should have excellent communication skills, the ability to resolve conflicts, and experience working in regulated environments. Bounteous values diversity and inclusion, and offers opportunities for continuous learning and career growth.

Senior Software Engineer - AI Code Gen

Company: Datadog

Location: Boston, MA / Remote

Posted Feb 03, 2025

Head of Engineering

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Feb 03, 2025

Senior Product Marketing Manager, Customer Success

Company: Spring Health

Location: Remote

Posted Feb 03, 2025

Spring Health is a leading mental healthcare provider, partnering with over 450 companies to deliver personalized care for 10 million people. The company aims to revolutionize mental healthcare by removing barriers and offering tailored solutions, including therapy, coaching, and medication. Spring Health has raised capital from prominent investors, reaching a valuation of $33 billion. The Senior Product Marketing Manager Customer Success role involves strategic alignment, messaging, cross-functional collaboration, market research, content development, and performance analysis to drive upsell and renewal goals.

Manager, Product Management

Company: Signify Health

Location: Remote

Posted Feb 03, 2025

The job posting is for a Product Manager role responsible for managing the transition of the company's survey platform from Qualtrics to Medallia. The role involves leading the migration of surveys, data, and processes, managing project plans, and ensuring proper survey protocols are followed. The candidate will also support survey programming, reporting, and dashboard development, as well as manage survey-related work backlog and engagements with Medallia partners. The ideal candidate should have a Bachelor's degree in Business, Marketing, Data Analytics, or a related field, along with 4+ years of experience in survey programming or related roles. Proficiency with survey platforms like Qualtrics, Medallia, or SurveyMonkey is required. The base salary range for this position is $83,430 to $120,510.

Actuarial Analyst

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Feb 03, 2025

Accounting and Technology Solutions Advisor

Company: Nava

Location: Remote

Posted Feb 03, 2025

Nava is a consultancy and public benefit corporation that has been working with federal, state, and local government agencies since 2013. They aim to make government services simple, effective, and accessible to all, with a focus on populations that are the least protected. The Accounting Technology and Solutions Advisor role involves bridging the gap between state government accounting practices and technology solutions, ensuring seamless integration and improved efficiency. The ideal candidate should have a minimum of 5 years of accounting experience, strong understanding of financial measurement tools and accounting principles, and experience with budgeting, financial reporting, and compliance with state government regulations.

IT Project Manager 2

Company: Enterprise Mobility

Location: St. Louis, MO / Remote

Posted Feb 03, 2025

Senior Product Marketing Manager

Company: Garner Health

Location: Remote

Posted Feb 03, 2025

Garner Health is a rapidly growing healthcare company backed by top-tier venture capital firms. Their mission is to transform the healthcare economy by delivering high-quality and affordable care for all. They achieve this by helping employers restructure their healthcare benefits to provide clear incentives and data-driven insights, guiding employees to higher quality and lower cost healthcare providers. This results in better health outcomes for patients while rewarding doctors for practicing well rather than performing more procedures. Garner Health is currently seeking an experienced sales leader to head their Provider Sales function, with responsibilities including building out the distribution model, closing new deals, growing the brand, and achieving annual sales goals. The ideal candidate should have 8+ years of sales leadership experience, a deep understanding of value-based care, and a commitment to Garner's mission.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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