Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Director of Underwriting (Small Commercial P&C - All Lines)

Company: Thimble

Location: Remote

Posted Jan 24, 2025

Thimble, an insurtech platform for small businesses, is seeking a seasoned underwriting leader to oversee its operations. The company, founded by Jay Bregman, has delivered over 1.7 million policies to small businesses across the US. Thimble was acquired by Arch Insurance, a publicly listed Bermuda exempted company. The role involves ongoing development of underwriting guidelines, adherence to Thimble's underwriting principles, and assisting with claim adjustments. The ideal candidate should have 7+ years of small commercial P&C insurance underwriting experience, be skilled in digital SMB underwriting, and have experience managing all underwriting functions. The company offers a range of benefits including remote work, comprehensive health coverage, 401k matching, and various wellness perks.

Director of National Dealership Operations

Company: EquipmentShare

Location: Remote

Posted Jan 24, 2025

Equipmentshare, a leading player in the construction equipment rental industry, is seeking a highly experienced Director of National Dealership Operations. The role involves overseeing daily business operations, developing operational policies, managing workflows, coordinating with department heads, driving operational excellence, evaluating and managing risk, spearheading project management, and overseeing budgeting, reporting, planning, and auditing at the national level. The ideal candidate should have a minimum of 10 years of experience in operations management, preferably in the construction or heavy equipment dealership setting, excellent leadership skills, a strong understanding of industry laws and regulations, and proficiency in Microsoft Office Suite and operation management software.

Director of Strategy and Execution

Company: Equinix, Inc

Location: Toronto, Canada / Remote

Posted Jan 24, 2025

Engineering Manager

Company: GlossGenius

Location: Remote

Posted Jan 24, 2025

Senior Manager, AI/ML Engineering

Company: Spring Health

Location: Remote

Posted Jan 24, 2025

Spring Health is a leading mental healthcare provider, partnering with over 450 companies to serve 10 million people. They aim to revolutionize mental healthcare by removing barriers and delivering personalized care. The company has raised $33 billion in funding and seeks a Senior Manager of AIML Engineering to lead a team of data scientists in developing machine learning models and algorithms. The ideal candidate will have a strong technical background, leadership skills, and a passion for driving data-driven impact.

Copywriter

Company: Arrow Electronics

Location: Remote

Posted Jan 24, 2025

Sênior Natural/ADABAS Application Programming

Company: Kyndryl

Location: Hortolândia, Brazil / Remote

Posted Jan 24, 2025

2025 Customer Support Process Summer Intern

Company: Equinix, Inc

Location: Warsaw, Poland / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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