Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Marine Project Coordinator

Company: Leidos

Location: Remote

Posted Jan 23, 2025

Leidos is seeking a Marine Project Coordinator for a challenging role in Antarctica. The role involves serving as a senior staff member on a research vessel, ensuring adherence to NSF policies and international laws. The candidate will be responsible for all aspects of ASC functions on board, managing a team of 10 staff members, and coordinating with ASC management, NSF stakeholders, and foreign governments. The position requires US citizenship, a Public Trust security clearance, and a Bachelor's degree in Marine Transportation or related field with at least 4 years of experience. The role offers a competitive pay range of $72,150.00 - $130,425.00.

Director, Data Science, Earnix Design

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 23, 2025

Liberty Mutual's Insights & Solutions group is seeking an Assistant Director or Director, Data Science to lead the design and build of major pricing and underwriting programs in Earnix. The role involves leading a team to build pricing and underwriting programs, creating and maintaining rigorous data models, facilitating design of Rate Order Calculations, and coordinating with tech and data solutions teams. The ideal candidate should have a strong understanding of rating algorithm structures, broad knowledge of predictive analytic techniques, and advanced knowledge of predictive toolset. Liberty Mutual fosters a diverse, equitable, and inclusive workplace, offering comprehensive benefits and continuous learning opportunities.

Sales Director, Enterprise (Healthcare)

Company: SoundHound, Inc.

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

SoundHound AI is seeking a Sales Director of Enterprise Healthcare to drive revenue growth and market expansion. The role involves managing key healthcare partnerships, delivering presentations to executives, and executing a 'land and expand' strategy. The ideal candidate should have 10+ years of B2B SaaS sales experience in healthcare, a deep understanding of industry trends, and a proven track record of meeting sales targets. The position is remote-based across the US, excluding certain states, with a salary range of $170,000-$190,000 plus benefits. SoundHound AI is a values-driven company focused on creating exceptional AI-powered experiences.

DataStage Administrator

Company: Kyndryl

Location: Bogota, Colombia / Remote

Posted Jan 23, 2025

Finance Manager (US) - Productivity and Financial Profitability

Company: TD Bank

Location: Marlton, NJ / Remote

Posted Jan 23, 2025

TD Bank is offering a Finance Manager position in Mount Laurel, New Jersey, with a salary range of $86,840 - $130,000 USD. The role involves providing strategic finance advice, managing senior relationships, conducting financial analysis, and leading complex projects. The ideal candidate should have an undergraduate degree, 7+ years of relevant experience, and an accounting or financial designation. Key responsibilities include formulating data analysis, interpreting complex business issues, communicating recommendations, and driving strategic initiatives. TD Bank emphasizes growth opportunities, skill development, and fair compensation practices.

Channel Sales Manager

Company: Hitachi Energy

Location: Philadelphia, PA / Remote

Posted Jan 23, 2025

Full Stack Software Engineer

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking a Software Engineer to join the Agent Productivity Tools (APT) team, a vital part of their Enterprise Applications and Architecture org. The role involves building new services to meet critical business needs using Golang and React, supporting team members, and collaborating with various teams to turn product and technical vision into a tangible roadmap. The company is committed to diversity and equal opportunity, offering an intense work culture for those passionate about crypto and blockchain technology.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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