Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Manager, Engineering

Company: Grubhub

Location: Remote

Posted Jan 23, 2025

Grubhub is seeking a seasoned engineer with 5+ years of experience in building scalable applications and managing teams. The ideal candidate will lead a team in the Onsite Campus group, focusing on student experience content and search systems. They will be responsible for designing high-performance backend systems, running Agile ceremonies, and influencing team goals. The role involves working closely with product design and mobile teams to define user experience and flow. Grubhub values a fun, innovative culture that embraces diverse ideas and offers opportunities for career growth. Preferred skills include experience with Java or Python, AWS, automated testing, and containerized solutions like Docker.

Senior Principal Software Engineer - Search Platform

Company: Atlassian

Location: Remote

Posted Jan 23, 2025

Atlassian India is seeking a Senior Principal Software Engineer for the Search Platform team. The role involves envisioning, building, and evolving a cutting-edge platform for storing, indexing, and searching massive volumes of unstructured data. The successful candidate will collaborate with partner teams, own key OKRs, champion best practices, and drive developer productivity initiatives. Strong technical expertise, experience in designing/building enterprise-grade solutions using microservices, and fluency in at least one modern object-oriented programming language (preferably Java) are required. The candidate should have deep knowledge of large-scale, highly available distributed systems and search technologies, and a passion for engineering rigor and operational excellence.

Senior Machine Learning Engineer - Platform

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking a Senior Machine Learning Engineer to construct essential infrastructure for the open financial system. The role involves harnessing diverse data sources, including the blockchain, to enhance user experience. The ideal candidate should be passionate about crypto and blockchain technology, have experience with machine learning methodologies, and exhibit core cultural values such as adding positive energy, clear communication, curiosity, and being a builder.

Growth Marketing Specialist [Remote-US]

Company: Quanata

Location: Remote

Posted Jan 23, 2025

Quanata is a customer-centric tech company specializing in context-based insurance solutions. They are seeking a growth marketer with 6+ years of experience in managing paid media channels, proficient in data querying and analysis tools, and knowledge of direct response marketing best practices. The role involves managing growth marketing channels, monitoring performance, delivering reports, and optimizing customer journeys. Quanata offers competitive compensation, benefits, and opportunities for personal and professional development. They are an equal opportunity employer.

Senior Project Manager

Company: Anthology

Location: Remote

Posted Jan 23, 2025

Anthology, a leading EdTech company with a global reach, is seeking a Senior Project Manager for a remote position in the United States. The role involves managing medium to large, low- to high-risk projects, serving as the primary customer contact, and providing high-level project and client management guidance. The ideal candidate should have 5-8 years of experience in program or project management, a Bachelor's degree, and strong communication, leadership, and problem-solving skills. The role requires approximately 25% travel and offers a pay range of $115,000 - $140,000/year. Anthology values diversity and inclusion, and the company culture emphasizes dynamic, data-informed experiences for the global education community.

Chief People Officer

Company: Gametime

Location: Remote

Posted Jan 23, 2025

Gametime, a company focused on uniting the world through shared live experiences, is seeking a Chief People Officer (CPO). The CPO will develop and oversee the people strategy, focusing on talent management, organizational design, training, performance management, employee experience, compliance, and global total rewards. The role requires 15+ years of experience, with at least 5 years at the executive level, and a strong background in people leadership, organizational design, professional development, total rewards, talent acquisition, and HR management. The CPO will lead organizational design and talent management to drive high performance, serve as a strategic advisor to the executive team, and foster a high-performance culture aligned with the company's core values. Gametime offers flexible PTO, equity, medical, dental, and vision insurance, life insurance and disability benefits, 401K, HSA, pre-tax savings programs, new equipment setup, diverse family-forming benefits, wellness programs, and tenure recognition.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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