Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Lead, DevOps Engineer - AWS

Company: Prudential Financial

Location: Newark, NJ / Remote

Posted Jan 23, 2025

Prudential is seeking a Lead, DevOps Engineer for a hybrid role based in Newark, NJ. The successful candidate will design, implement, and maintain CI/CD pipelines, develop infrastructure as code, and manage AWS cloud infrastructure. Key responsibilities include developing automated solutions for continuous integration and delivery, implementing container orchestration tools, and ensuring security best practices. The ideal candidate will have a Bachelor's degree in Computer Science or Engineering, 5+ years of DevOps and AWS experience, proficiency in scripting languages, and expertise in CI/CD and IaC tools. Preferred qualifications include AWS certifications, knowledge of microservices architecture, and familiarity with Agile/Scrum methodologies.

Manager Software Engineering, SRE Embedded

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore Technologies is seeking an experienced Engineering Manager to join their team and revolutionize the construction industry. The role involves leading a team of Reliability Engineers to improve the reliability of Procore's services, mentoring team members, and collaborating with internal customers and leadership. The ideal candidate should have a degree in MIS or related field, 8+ years of experience in software, DevOps, or Reliability Engineering, and experience scaling teams and leading large initiatives. Procore offers a culture that encourages ownership and innovation, along with competitive benefits.

Internal Communications Specialist

Company: Procore Technologies

Location: Carpinteria, CA / Remote

Posted Jan 23, 2025

Director, Mid-Market Sales

Company: Expert Institute

Location: Remote

Posted Jan 23, 2025

Expert Institute, a leading company in the legal space, pairs attorneys with expert witnesses to win high-stakes cases. They have aided in billions of dollars in settlements and verdicts for clients, including major brands like Google, Uber, and Microsoft. The company values an entrepreneurial mindset, fast-paced environment, and efficient business model. They are seeking a powerhouse sales professional with a winning mindset to drive explosive sales growth in a territory filled with hundreds of law firms. The role involves building a strong sales pipeline, leveraging sales support resources, and working in a fast-paced, transactional, and consultative sales environment.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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