Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Customer Service Advisor (German Speaker) Tripadvisor Rentals

Company: TripAdvisor

Location: Las Vegas, NV / Remote

Posted Jan 23, 2025

Tripadvisor, the world's largest travel site, is seeking a Customer Service Advisor for its Rentals division. The role involves handling inbound/outbound calls/emails or chats in English and German, troubleshooting technical issues, and resolving complex cases using mediation and negotiation skills. The ideal candidate should have 1-3 years of customer service experience, strong problem-solving skills, and a customer-oriented attitude. Fluency in English and German (C1 level) is essential. The position offers an opportunity to work in a fast-paced environment, multitask, and contribute to revolutionizing travel experiences.

Product Marketing Manager

Company: EVERFI

Location: Remote

Posted Jan 23, 2025

Mortgage Loan Processor

Company: LendingHome

Location: Remote

Posted Jan 23, 2025

Kiavi, previously LendingHome, is a leading U.S. lender to real estate investors, empowering them with technology and innovative financing solutions. Founded in 2013, Kiavi has funded over $7.8 billion in loans for around 35,000 projects across 27 states. The company, with over 400 employees, aims to revitalize aged U.S. housing stock and provide move-in ready homes. The Loan Analyst role involves processing loans, working with third parties, borrowers, and mortgage brokers, and meeting processing and funding goals. The ideal candidate has 1-2 years of experience as a Loan Analyst/Processor, strong computer skills, and excellent communication abilities.

Software Engineer - Serverless

Company: Datadog

Location: Boston, MA / Remote

Posted Jan 23, 2025

Datadog is expanding its Serverless team to enhance support for FaaS products like AWS Lambda and upcoming offerings from partners. The team focuses on high-scale distributed systems for real-time data collection and user-friendly UIs for understanding serverless applications. Engineers will help establish industry standards for serverless monitoring tools, collaborating with teams working on metrics, distributed tracing, and logs analytics. The role requires significant experience in one or more languages, a focus on code simplicity and performance, and the ability to design high-scale architectures. Bonus points for experience with systems like Redis, Cassandra, or Kafka, and with Python, Go, or Java. Datadog offers a competitive salary, equity package, and comprehensive benefits, including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The estimated yearly salary ranges from $130,000 to $300,000 USD.

Director, Visual Experience Pre/Post Sales Engineering

Company: Samsung Electronics America

Location: Remote

Posted Jan 23, 2025

Samsung is seeking a B2B Solution sales leader to drive software solution sales, focusing on the Digital Signage market. The role involves working closely with the VX team in Korea to develop sales strategies and increase software solution sales attach rate to hardware-focused offerings. Key responsibilities include defining key partnerships, creating new market entry strategies, and building a strategic partner ecosystem. The ideal candidate should have a Bachelor's Degree in a relevant field, 12+ years of B2B sales experience, and a proven track record in managing external partnerships and driving business opportunities. They should also possess strong consultative selling skills, experience in contract development, and the ability to interact with multiple sales channels.

Demand Generation Manager

Company: EVERFI

Location: Remote

Posted Jan 23, 2025

Staff Backend API Engineer

Company: Hatch

Location: Remote

Posted Jan 23, 2025

Hatch is a company dedicated to aiding small businesses in starting and growing. They are developing financial products to empower business owners, allowing them to concentrate on their products and business expansion. Their team, spread across the US and Canada with offices in San Francisco and more opening, is expanding. They are seeking a Backend/API software engineer to build financial software services for small businesses. The engineer will design APIs for all Hatch products, manage partner integrations, scale automated processes using rule-based and machine learning models, and develop real-time accounting and money movement platforms. The ideal candidate should have strong programming fundamentals, experience with Java, Kotlin, Scala, or similar languages, familiarity with backend web frameworks, and relational database experience. Hatch values scalable, durable, and easy-to-use code, and offers a supportive team environment.

Internal Auditor, Revenue

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore is seeking a motivated Internal Auditor, Revenue, to join their growing department. The role involves building relationships across various business groups, ensuring controls are effective, and conducting operational internal audits. The ideal candidate will have a background in public accounting/consulting or in-house internal auditing, with experience in SOX programs and revenue recognition accounting standards. Procore offers a culture that encourages ownership and new ideas, along with competitive benefits.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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