Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Senior Analyst, UM Authorization Strategy

Company: Oscar Health

Location: Payson, AZ / Remote

Posted Jan 23, 2025

Oscar, a tech-driven health insurance company, is seeking a Senior Analyst for Utilization Management Authorization Strategy. The role involves developing and analyzing key dashboards, driving operational excellence, and identifying strategic opportunities. The candidate will work cross-functionally, focusing on data-driven decisions and automation. They will report to the Director of UM Authorization Strategy and play a key role in shaping the company's overall strategy. The position is based in New York City, Tempe, or Los Angeles, with remote work options available. Qualifications include a bachelor's degree, 1+ years of relevant experience, and proficiency in SQL, data analysis, and storytelling.

Senior Solution Sales Executive

Company: ServiceNow

Location: Montreal, Canada / Remote

Posted Jan 23, 2025

ServiceNow, founded in San Diego in 2004 by visionary engineer Fred Luddy, is a global market leader in AI-enhanced technology. The company's intelligent cloud-based platform connects people, systems, and processes to improve work methods. The Solution Sales Manager role involves overseeing market success of specific product lines, supporting strategy and solution wins, and coaching team members. Qualifications include 7+ years of experience in specialty solutions, understanding of business sales processes, and traver required: 30-50%. ServiceNow is an equal opportunity employer, promoting diversity and inclusivity.

Manager, Accounting

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an Accounting Manager to oversee general ledger accounting operations and close processes for the US business. The role involves managing a team of staff and senior accountants, ensuring accurate books and records, and implementing world-class accounting practices. The ideal candidate should have 5+ years of progressive accounting experience, 2+ years of leadership experience, and be a US CPA. They should also possess strong technical accounting acumen, familiarity with foreign currency accounting, and the ability to promote a 'coaching culture'. The role offers opportunities for career development in a hyper-growth environment and a competitive compensation package.

Data Analysis

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 23, 2025

Sr. Product Manager (Clinical Reporting)

Company: iRhythm Technologies

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

iRhythm Technologies is seeking a Senior Product Manager for Clinical Digital Products. The role involves leading an agile development team to create software tools for diagnosing cardiac arrhythmias. The ideal candidate should have 7+ years of product management experience, strong leadership skills, and a deep understanding of product management best practices. They should also have experience in healthcare or a similarly regulated industry. The company offers a competitive compensation package, excellent benefits, and a diverse and inclusive work environment.

Sr Director, Research & Development

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific Inc., a global leader in serving science with annual revenue exceeding $40 billion, is seeking a Sr. Dir. of Research and Development for Protein Diagnostics. The role involves driving the PDX business new product strategy, leading NPD projects, and creating a compelling technology roadmap. The ideal candidate should have a PhD in Biochemistry, Immunology, or related field, extensive R&D experience in diagnostics, and a proven track record of innovation. The position requires proficiency in English and approximately 25% global travel.

Oracle Applications Engineer

Company: Arrow Electronics

Location: Remote

Posted Jan 23, 2025

Arrow Electronics, a global provider of electronic components and enterprise computing solutions, is seeking an Oracle Applications Engineer. The role involves working with a global scope, supporting business applications, specifically quoting and pricing. The engineer will be responsible for gathering requirements, collaborating with different teams, and delivering application solutions. Key responsibilities include designing functional solutions, conducting integrations and migrations, providing thought leadership, and ensuring project delivery on time and budget. The ideal candidate should have 6+ years of experience with Oracle Applications, experience with Oracle Pricing or Quoting, and proficiency in software development tools like Java, Angular, Azure, or BI Publisher. Arrow offers competitive compensation, benefits, and growth opportunities.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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