Excellent Customer Experience Jobs in Remote

474,649 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Replenishment & Sales Analytics Manager

Company: Bradshaw Home

Location: Rogers, AR / Remote

Posted Jan 23, 2025

Senior Market OCM Leader

Company: Kyndryl

Location: London, United Kingdom / Remote

Posted Jan 23, 2025

Kyndryl, a leading technology systems provider, is seeking a Senior Market OCM Leader. This role involves driving profitable growth, leading multi-disciplinary teams through complex consulting engagements, and creating strategic change agendas within large accounts. The ideal candidate will have a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level clients. Responsibilities include developing and executing OCM strategies, mentoring a high-performing team, identifying new opportunities, building client relationships, positioning the organization as a thought leader, overseeing budgets, driving continuous improvement, and recruiting top talent. Qualifications include an advanced degree in OCM, extensive experience in leadership roles, OCM consulting experience, and strong communication and client relationship skills.

Team Leader, Customer Site

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

This job involves leading a team of Supply Center Specialists, ensuring high customer service levels, and meeting operational standards. The role requires significant travel, field support, and customer interaction. Key responsibilities include managing the employee lifecycle, collaborating with cross-divisional partners, and developing business metrics. The ideal candidate should have a business degree, leadership experience, and strong analytical skills. Proven experience in operations, life science, and proficiency in Microsoft Office are plusses.

ICF Medical Writing Project Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking an ICF Medical Writing Project Manager for a global role. The successful candidate will lead ambitious projects, collaborate with world-class teams, and ensure timely achievement of deliverables. Key responsibilities include developing project timelines, budgets, and forecasts, and ensuring compliance with quality processes. Required qualifications include a BS/BA in a scientific field with at least 2 years of relevant experience or an advanced degree with at least 1 year of experience. Proficient project management skills, solid planning abilities, and excellent communication skills are essential. The company offers a competitive salary, extensive benefits, and a flexible working culture.

Customer Care Delivery Specialist in HR Services with English and French

Company: Alight Solutions LLC

Location: Krakow, Poland / Remote

Posted Jan 23, 2025

The Delivery Specialist (DS) is primarily responsible for providing client support, processing transactions, and following standard operating procedures. They ensure timely, quality delivery of work, meeting SLAs and KPIs. Detailed responsibilities include daily execution, issue resolution, working with third-party providers, and process improvement. The role involves analytical skills, problem-solving, and awareness of Microsoft Excel and Word. High school graduation is required, along with good communication and organization skills. The role offers competitive rewards, training, and growth potential.

Sr. Director, Technical Program Management (Remote-Eligible)

Company: Capital One

Location: San Francisco, CA / Remote

Posted Jan 23, 2025

Capital One is seeking a Sr. Director of Technical Program Management to lead programs delivering critical business goals and build large scale products & platforms. The role involves managing technical programs, building and leading teams, and leveraging Generative AI and Machine Learning technologies. The ideal candidate should have a strong technical background, experience in building data-intensive solutions, and a proven track record in delivering large and complex programs using Agile methodologies. The position offers competitive compensation and benefits, and is open to remote employees. Capital One is committed to diversity and inclusion.

Regional Sales Director

Company: Illumio

Location: Chicago, IL / Remote

Posted Jan 23, 2025

Principal Product Manager | Security

Company: ServiceNow

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Manager, Actuary, Property & Specialty Analytics, Home State Indications

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 23, 2025

Liberty Mutual's US Retail Markets Personal Lines Property & Specialty Analytics team is seeking a Manager, Actuary for the Home State Indications team. The role involves managing property products worth over $10B annually, developing state-level indications, and collaborating with Home State Management. The successful candidate should have strong analytical skills, project management experience, and excellent communication abilities. They must also foster teamwork, inclusiveness, and innovation. Qualifications include a Bachelor's degree, preferably a Master's, FCAS or near-FCAS designation, and 5-10 years of progressive experience. Liberty Mutual values diversity and offers comprehensive benefits.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

Related Pages