Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Sr Advisory Solution Consultant - State and Local

Company: ServiceNow

Location: Los Angeles, CA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 10+ years of pre-sales experience. The role involves supporting State and Local Solution Sales, guiding revenue, and providing product-specific solutions. The consultant will lead discovery workshops, develop client relationships, and provide feedback to product management. The company offers a competitive base pay, equity, variable/incentive compensation, and benefits. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Senior Manager, Revenue Operations

Company: GlossGenius

Location: New York, NY / Remote

Posted Jan 23, 2025

Director, Network Contracting & Services

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 23, 2025

Oscar, a tech-driven health insurance company, is seeking a Director of Network Contracting & Services. The role involves developing, negotiating, and managing provider contracts to ensure a competitive network. The candidate will lead the market provider contracting team, collaborate with stakeholders, and develop strategies for network development, cost containment, and provider relationship management. The role requires 10+ years of healthcare contracting experience, 5+ years of complex contract negotiation, and 4+ years of leadership experience. The position is based in New York City, Tempe, or Los Angeles, with remote work options. Oscar offers competitive pay, benefits, and opportunities for professional growth.

Senior Software Engineer II (AI Infrastructure)

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

DigitalOcean is seeking a passionate individual to design and operate secure systems at scale, specifically for delivering a top-tier GPU experience for their developer cloud. The role involves working with customers and stakeholders to define infrastructure requirements for AI/ML workloads, collaborating with technical leaders, and optimizing GPU fabric throughput. The ideal candidate should have experience in delivering virtualized or bare metal GPU infrastructure, understand AI/ML workloads, and have a strong background in software engineering, virtualization, and Linux internals. DigitalOcean offers a competitive salary, benefits, and opportunities for career development and growth.

Senior Reinsurance Accountant

Company: Liberty Mutual Insurance

Location: Columbus, OH / Remote

Posted Jan 23, 2025

Senior Security Assurance Engineer

Company: Salesforce

Location: Remote

Posted Jan 23, 2025

Salesforce, a leading company in AI, Data, and CRM, is seeking top-tier security engineers. The role involves partnering with engineering teams to secure large, sophisticated enterprise architectures, performing threat modeling, and driving security improvements. Required qualifications include an attacker's mindset, infrastructure and application security experience, and expertise in securing products from OWASP Top 10 and CWE Top 25. Public cloud experience and software development skills in languages like Java, Perl, Python, Ruby are also needed. Salesforce is committed to equality and diversity, offering inclusive benefits and initiatives.

Oracle Database Administrator

Company: Kyndryl

Location: Bangalore, India / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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