Excellent Customer Experience Jobs in Remote

474,649 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Senior ERM Consultant

Company: Liberty Mutual Insurance

Location: Remote

Posted Jan 23, 2025

Liberty Mutual is seeking a Lead Complex Risk Analyst to support Enterprise Risk Management (ERM) programs. The role involves conducting and leading economic, financial market, and industry research, preparing and reviewing reporting packages, and participating in ERM committee discussions. The ideal candidate will have a Bachelor's degree in a quantitative field, an advanced degree (MBA) and/or professional qualification in risk management, and 8-10 years of relevant experience. Excellent quantitative analysis and modeling skills, along with a strong understanding of the insurance industry and ERM-related regulatory frameworks, are required. Liberty Mutual fosters a diverse, equitable, and inclusive workplace, offering comprehensive benefits and continuous learning opportunities.

Client Success Coach

Company: eMoney

Location: Remote

Posted Jan 23, 2025

The Client Success Coach is tasked with enhancing user product knowledge and increasing adoption of the eMoney platform. This role involves delivering consultative coaching, executing scalable learning initiatives, and maintaining knowledge of new features. The ideal candidate should have a Bachelor's degree, 2+ years of software training experience, and strong communication skills. The position offers a salary range of $62,000 - $79,000, along with benefits like bonus programs, retirement contributions, and health insurance.

Advisory Solution Consultant - Commercial

Company: ServiceNow

Location: Lakewood, NJ / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of pre-sales solution consulting or sales engineering experience. The role involves guiding revenue for a product, leading discovery workshops, providing product demonstrations, and collaborating with product management, product marketing, partners, and professional services. The company offers a competitive base pay, equity, variable/incentive compensation, and benefits. ServiceNow is an equal opportunity employer, committed to inclusivity and accommodating candidates with disabilities.

GenAI Architect

Company: ServiceNow

Location: Raleigh, NC / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a GenAI Architect to drive customer outcomes and value realization. The role involves hands-on delivery of ServiceNow's GenAI capabilities, technical advisory activities, and collaboration with cross-functional teams. The ideal candidate should have at least 5 years of experience in a technology advisory role, preferably with GenAI solutions, and ServiceNow certifications. They must possess excellent communication skills, a customer-focused mindset, and the ability to work in a fast-paced environment. ServiceNow is an equal opportunity employer, committed to inclusivity and diversity.

Analista de Infraestrutura Junior (Cloud - Kubernetes)

Company: Kyndryl

Location: São Paulo, Brazil / Remote

Posted Jan 23, 2025

Kyndryl is seeking a talented and enthusiastic Cloud Operations Analyst to join a hybrid cloud support team. The role involves resolving incidents, troubleshooting in crisis rooms, and executing planned and emergency changes. Kyndryl offers ample opportunities for certifications and growth as a Cloud Hyperscaler. The ideal candidate should have experience or certifications in various cloud offerings (IBM, Microsoft, Google, etc.), incident resolution, Kubernetes container platform (Openshift/AKS), and familiarity with DevOps/Automation. Fluency in English and availability for hybrid work in Osasco/SP are required. Preferred skills include experience in large projects using Kubernetes platform and familiarity with Kafka, Redis, Kubernetes, OpenShift, Github, Cloud Computing, Containers, Git, AWS, Azure, and GCP. Kyndryl values diversity and inclusivity, offering employee learning programs and volunteering opportunities.

Data Partner - Economics - US

Company: TELUS Digital

Location: Remote

Posted Jan 23, 2025

TELUS Digital AI is seeking a highly knowledgeable Subject Matter Expert for a remote Data Partner role in Economics. The role involves designing advanced, domain-specific questions and solutions, creating challenging problem sets, and collaborating with cross-functional teams. Basic requirements include a degree in Economics and strong English writing skills. The position offers flexible hours and competitive pay rates, ranging from $30 - $50 USD per hour. TELUS Digital AI is committed to diversity and inclusion, offering equal opportunities to all qualified applicants.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

Related Pages