Excellent Customer Experience Jobs in Remote

474,649 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Field and Partner Marketing Manager

Company: Illumio

Location: New York, NY / Remote

Posted Jan 23, 2025

Director - Site Reliability Engineering and DevOps (Remote)

Company: DFIN

Location: Remote

Posted Jan 23, 2025

Donnelley Financial Solutions is seeking technical team members at all levels to deliver best-in-class cloud-native SaaS solutions. The Director of SRE and DevOps will lead a team, define strategy, and ensure stable and efficient cloud infrastructure. The role requires strong leadership, management, and technical skills, with a focus on execution, innovation, and continuous improvement.

Power Transformer Commissioning Specialist

Company: GE Vernova

Location: Abilene, TX / Remote

Posted Jan 23, 2025

Portfolio Lifecycle Manager Autoimmunity, Europe (m/f/d)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific, a global leader in serving science with annual revenue of approximately $40 billion, is seeking a strategic marketer with medical science and business skills to join their marketing team in Europe. The role involves developing regional strategies, applying market research, and creating engaging digital content for laboratory customers, healthcare providers, clinical network policymakers, and patients. The ideal candidate should have a higher degree in a life science subject with specialization in immunology, extensive knowledge in autoimmunity diagnostics, healthcare, and IVD, and familiarity with healthcare regulations across Europe. The company offers employment with an innovative, future-oriented organization, outstanding career and development prospects, and a company pension scheme.

System Administrator

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 23, 2025

Kyndryl is seeking a Data Analyst to unlock the power of data and drive strategic decisions. The role involves working closely with customers, diving deep into IT datasets, and uncovering valuable insights. The analyst will be a trusted advisor, utilizing advanced analytical skills and domain expertise to solve complex business problems. Collaboration is key, with the analyst working closely with cross-functional teams to gather, structure, and clean data. The role offers opportunities for career growth and access to vast repositories of data.

Sr Lead Machine Learning Engineer

Company: Upwork

Location: Remote

Posted Jan 23, 2025

Upwork, a global work marketplace, is seeking a Sr. Lead AI/ML Engineer to shape high-level AI strategy and lead the design and implementation of cutting-edge AI functionalities. The role involves mentoring team members, driving collaboration, and conducting novel research to enhance Upwork's AI capabilities. The ideal candidate should have expertise in Python, deep learning frameworks, and hands-on experience with custom LLMs and RAG systems. They should also have a proven track record in building production pipelines and a collaborative mindset with strong communication skills.

Cloud Infrastructure, Finance Business Partner

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 23, 2025

Atlassian offers flexible work arrangements, including remote options, and is hiring a Cloud Infrastructure Finance Business Partner. The role involves driving cloud infrastructure strategies, financial planning, and collaboration with key stakeholders. Candidates should have at least 5 years of finance business partnering experience, knowledge of SaaS/Cloud business models, and proficiency in financial modeling tools. Atlassian values diversity and offers competitive compensation and benefits.

Customer Partner

Company: Kyndryl

Location: Milan, Italy / Remote

Posted Jan 23, 2025

Kyndryl is seeking an Account Management Partner to drive proactive account growth, develop deep customer connections, and build trusted relationships with top-level executives. The role involves not only selling new offerings but also minimizing erosion in renewals, ensuring the flourishing of Kyndryl's largest accounts. The ideal candidate will be a strategic mastermind, responsible for developing and executing cutting-edge account strategies, and leading one or more Portfolio or Strategic accounts. They will also generate new opportunities, expand existing work into larger scopes and new capabilities, and ensure customer satisfaction and success. Kyndryl values diversity and offers opportunities for career growth, including hands-on experience, learning opportunities, and the chance to certify in major platforms.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

Related Pages