Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Executive Underwriter, Managed Care Stop Loss

Company: Liberty Mutual Insurance

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Liberty Mutual is offering an exciting opportunity for an experienced underwriter to join the Medical Stop Loss (HMO Re/PEI) team. The Executive Underwriter will contribute to the growth and profitability of the product line through marketing, underwriting, and managing products and services on new and renewal accounts. The role requires specialized knowledge of stop loss underwriting concepts and strong strategic and marketing capabilities. The ideal candidate should have a Bachelor's degree or advanced degree, 6+ years of underwriting experience, and proven analytical ability to evaluate and judge underwriting risks. Liberty Mutual is committed to fostering a diverse, equitable, and inclusive workplace.

Principal Software Engineer, Transactional Data Platform

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 23, 2025

Atlassian is seeking a Principal Software Engineer to join one of their Sydney engineering teams. The role offers flexibility in working location, with opportunities to work from an office, home, or a combination. Atlassian values expertise and mentorship, emphasizing the candidate's ability to take on high-level responsibilities and guide junior members. The ideal candidate should have a degree in Computer Science or related field, expert-level experience in languages like Java, Python, C#, C/C++, or Ruby, and a passion for collaborating and mentoring. The role involves tackling complex problems, leading code reviews, and contributing to company-wide initiatives. Atlassian offers competitive perks and benefits, fostering a culture that values diverse perspectives and experiences.

Senior Product Manager, Workday

Company: Equinix, Inc

Location: Frisco, TX / Remote

Posted Jan 23, 2025

Communications & Events Lead Consultant

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate, a company with over 90 years of innovation, is seeking a Communications Lead Consultant. The role involves developing and executing communication strategies, ensuring quality and error-free communications, and building strong relationships among teams. Key responsibilities include formulating strategies, forecasting deliverables, managing projects, and communicating project information to senior management. The position offers a competitive salary of $74,240.00 - 134,060.00 annually, based on experience and qualifications. Allstate values inclusivity and diversity, offering opportunities for personal and professional growth.

Senior Migration Administrator (EMEA)

Company: ServiceNow

Location: Dublin, Ireland / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is expanding its GCS Move Desk Team to automate and streamline customer move experiences. The role involves tracking move requests, engaging with customers and internal teams, and identifying automation opportunities. Previous ServiceNow experience, project management skills, and a customer-first mentality are desired. ServiceNow values inclusivity, offering flexible work arrangements, competitive compensation, and a collaborative environment.

Director, Product Design

Company: Smartsheet

Location: Remote

Posted Jan 23, 2025

Smartsheet, a tech company, is seeking a Director of Product Design to lead a team in creating intuitive, engaging user experiences for their web and mobile apps. The role involves establishing design vision, defining user experience strategy, and mentoring designers. The ideal candidate has 12+ years of experience in cross-functional roles, 6+ years leading UX teams, and a proven track record of influential UX work contributing to business goals. They should be skilled in Agile methodologies, visual design, and tools like Figma. The company offers comprehensive benefits including pension contributions, flexible time off, and opportunities for professional growth.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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